Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Constant Issues
on November 18, 2025
Posted by: jmmm
I have used these earbuds for months. I have reset them multiple times, but they continuously do not recognize that they are in my ears even when I have a snug fit. They will go from noise canceling mode to ambient sound mode for no reason multiple times as I wear them. I often have issues with connectivity with my laptop. They are nice when they work, but they are a pain when they don't- about half of the time.
Response from Samsung USBy R&R, November 19, 2025
Hi there jmmm,
Thank you for sharing your experience with the Galaxy Buds3 Pro. We appreciate your detailed observations and the time you've spent with them. The Buds3 Pro are designed to ensure seamless transitions between listening modes and a secure, customized fit. It’s wonderful to hear how much you enjoy them when everything connects smoothly. Made with refined materials and advanced audio engineering, they are built for performance and comfort, even during long listening sessions. We constantly refine our designs through quality checks and innovation to enhance your confidence in your Galaxy devices. Your feedback emphasizes the importance of consistency. Below, learn how to wear your Galaxy Buds correctly and how to achieve reliable sound quality. Thank you for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Buds3 Pro. We appreciate your detailed observations and the time you've spent with them. The Buds3 Pro are designed to ensure seamless transitions between listening modes and a secure, customized fit. It’s wonderful to hear how much you enjoy them when everything connects smoothly. Made with refined materials and advanced audio engineering, they are built for performance and comfort, even during long listening sessions. We constantly refine our designs through quality checks and innovation to enhance your confidence in your Galaxy devices. Your feedback emphasizes the importance of consistency. Below, learn how to wear your Galaxy Buds correctly and how to achieve reliable sound quality. Thank you for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: CCCC
from Florida
Expertise:Expert
Verified Purchase:Yes
I have used the Buds3 Pro Silver for several weeks. I listen to music, podcasts, audio books, and telephone calls. They are superb for all uses. The voice commands are especially convenient. They stay secure during workouts. The battery life exceeds being sufficient. I highly recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound, comfortable, nose cancelling ear buds
on November 18, 2025
Posted by: ChadTheMechanic
from San Diego, CA
These ear buds are so comfy and the Noise Cancellation is out of this world! I use these for long plane flights, for running outside and in the gym. The range connectivity is great too, I can leave my phone in the other room upstairs and be doing something down stairs or outside and in able to control the volume and skip songs, answer calls and it doesn't have any effect on sound quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Shaalee kh
from Arkansas little rock
Expertise:Expert
Verified Purchase:Yes
Very cool and nice experience I'm happy because i bought it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tammy C
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
Sounds great, blocks unwanted back ground noises. Unfortunately it keeps sliding out of my ear. Apparently it didn't come with the sizing ear pieces. Not sure where those went but I didn't get them in the box.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
“Amazing Performance with Galaxy AI”
on November 18, 2025
Posted by: missingnb
[This review was collected as part of a promotion.] I’ve been using this device daily for school, work, and entertainment, and the performance has been excellent. Galaxy AI has genuinely improved my productivity — especially the translation features and writing assistance, which I use for assignments and messages. The device also handles streaming, multitasking, and photo editing without any issues.
The battery life lasts through a full day of heavy use, and the display is bright and sharp, which makes watching movies and gaming more enjoyable. Overall, the combination of fast performance, strong battery, and Galaxy AI tools makes this one of the best phones I’ve used.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great buds
on November 18, 2025
Posted by: Unicorn15
[This review was collected as part of a promotion.] These ear buds are awesome! The quality of the sound is super.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great volume, sounds, clarity
on November 18, 2025
Posted by: Nana2the12
[This review was collected as part of a promotion.] Great volume, sounds, clarity. I use these for listening to music, podcast, and meetings for work.
Value
5
Written by a customer while visiting Samsung US