Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Dissatisfied buds
on December 1, 2025
Posted by: Samsungattic
[This review was collected as part of a promotion.] First they are not very comfortable i was excited to First get them but I feel yall should understand everyone does not have big ear holes. Also they wouldn't stay in sync with each other
Then one stop working properly
Then one stop working properly
Value
2
Response from Samsung USBy R&R, December 2, 2025
Hello Samsungattic,
Thanks for sharing how the fit and pairing experience was for you. The Galaxy Buds3 Pro are designed for balanced sound, clear calls, and a secure fit with multiple tip options. Your feedback helps guide future improvements in comfort and connectivity so more ears can enjoy an easy, all‑day seal. It's important to wear your earbuds correctly for many reasons. Doing so ensures better sound quality, a more comfortable fit, and that they stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and increase the chance of falling out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Galaxy Buds3 Pro come with different-sized ear tips. The first step is to make sure they have the right size tips for your ears. They should fit snugly without any gaps between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio. For instructions on how to change the tips, check out our guide for the Buds3 Pro tips (see link below). Please see the link below for more information about selecting the right tips for your Galaxy Buds3 Pro. Once you have the correct tips on your earbuds: Check the bottom of each earbud for directional marks. You will see an L and an R.
Insert the R earbud into your right ear with the R facing you.
Insert the L earbud into your left ear with the L facing you.
Angle the stem slightly so that the microphone on the bottom points toward your mouth rather than straight down. For more tips on achieving the perfect fit with your Galaxy Buds3 Pro, please check out the article linked below. Additionally, if one of your earbuds has stopped working, please contact our Samsung Support Team. Samsung products are covered against manufacturing defects in material and workmanship under the limited 12-month warranty period specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. We hope these tips and tricks help you get back to enjoying your audio experience. Thank you for your feedback, and thank you for being part of the Samsung journey.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thanks for sharing how the fit and pairing experience was for you. The Galaxy Buds3 Pro are designed for balanced sound, clear calls, and a secure fit with multiple tip options. Your feedback helps guide future improvements in comfort and connectivity so more ears can enjoy an easy, all‑day seal. It's important to wear your earbuds correctly for many reasons. Doing so ensures better sound quality, a more comfortable fit, and that they stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and increase the chance of falling out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Galaxy Buds3 Pro come with different-sized ear tips. The first step is to make sure they have the right size tips for your ears. They should fit snugly without any gaps between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio. For instructions on how to change the tips, check out our guide for the Buds3 Pro tips (see link below). Please see the link below for more information about selecting the right tips for your Galaxy Buds3 Pro. Once you have the correct tips on your earbuds: Check the bottom of each earbud for directional marks. You will see an L and an R.
Insert the R earbud into your right ear with the R facing you.
Insert the L earbud into your left ear with the L facing you.
Angle the stem slightly so that the microphone on the bottom points toward your mouth rather than straight down. For more tips on achieving the perfect fit with your Galaxy Buds3 Pro, please check out the article linked below. Additionally, if one of your earbuds has stopped working, please contact our Samsung Support Team. Samsung products are covered against manufacturing defects in material and workmanship under the limited 12-month warranty period specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. We hope these tips and tricks help you get back to enjoying your audio experience. Thank you for your feedback, and thank you for being part of the Samsung journey.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Defective left ear bud
on December 1, 2025
Posted by: Cman
from Moreno Valley, CA
My left ear bud has little to no strong bass sound compared to the right bud.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R, December 2, 2025
Hello Cman,
Your feedback on connection behavior is appreciated. The Galaxy Buds3 Pro are designed for quick pairing with Galaxy devices, ensuring smooth switching between calls and music. Your insights help refine this smart switching feature so it feels helpful rather than distracting. If your Galaxy Buds3 Pro have low or no volume and poor sound quality on one or both buds, there could be several reasons. You might be wearing the earbuds incorrectly, or dust and debris may have accumulated. Additionally, outdated software, low battery, or other issues might affect audio quality. Please follow the steps in the link below to restore excellent sound quality every time. Our Samsung Support Team is always available to assist you. Feel free to contact us if you need further help. Thank you for your review; we value your choice of Samsung as your preferred brand.
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Your feedback on connection behavior is appreciated. The Galaxy Buds3 Pro are designed for quick pairing with Galaxy devices, ensuring smooth switching between calls and music. Your insights help refine this smart switching feature so it feels helpful rather than distracting. If your Galaxy Buds3 Pro have low or no volume and poor sound quality on one or both buds, there could be several reasons. You might be wearing the earbuds incorrectly, or dust and debris may have accumulated. Additionally, outdated software, low battery, or other issues might affect audio quality. Please follow the steps in the link below to restore excellent sound quality every time. Our Samsung Support Team is always available to assist you. Feel free to contact us if you need further help. Thank you for your review; we value your choice of Samsung as your preferred brand.
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The perfect earbud
on December 1, 2025
Posted by: Saharafootlock
[This review was collected as part of a promotion.] I utilize my Galaxy Buds on a near-daily basis, incorporating them into various activities such as gym workouts, commuting to class, driving, and household chores. A notable feature is the ambient sound mode, which facilitates seamless conversations without requiring interaction with the earbuds or phone. Upon completion of the conversation, the device automatically reverts to noise cancellation, enabling a return to focus. This functionality also enhances safety by allowing awareness of emergency vehicles while driving, which contributes to my comfort level when operating a vehicle with them.
A particularly valued feature during my gym sessions is the hands-free volume control, activated by voice commands such as "volume up" or "volume down." This proves exceptionally convenient when unable to disengage from weights or when hand use is otherwise restricted.
The sole detractor from an otherwise perfect rating pertains to the cleaning process. I frequently encounter significant earwax buildup, necessitating weekly cleaning. The wax often accumulates beneath the silicone tips, and attempts to remove it risk damaging the tips.
In summary, these are exceptional earbuds, and I wholeheartedly recommend them to individuals who frequently use earbuds across diverse activities. Users should exercise caution during cleaning and maintain the cleanliness of the charging case.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound. Great battery life.
on December 1, 2025
Posted by: p3achy727
[This review was collected as part of a promotion.] The sound quality is awesome. The battery life, even while constantly using noise canceling, is impressive. My only issue with these are that they tend to fall out of my ear. This could simply be due to the shape of my ear. But overall, I'm very happy with the Galaxy Buds 3 Pro.
Value
4
Response from Samsung USBy R&R, December 1, 2025
Good day p3achy727,
Thank you for reaching out and sharing how impressed you are with the sound quality of your Galaxy Buds3 Pro and how well they work for you. Engineered with audio as a priority, our goal with each generation is to deliver an amazing immersive sound experience with Galaxy Buds, helping cancel out the world and transport you to another galaxy while you’re engaged. It's important to wear your earbuds properly for several reasons. You'll get better sound quality, a more comfortable fit, and they will stay securely in your ears. Wearing them incorrectly can cause discomfort, sound leaks, and an increased chance of falling out. Galaxy Buds3 Pro come with different-sized ear tips. The first step is to ensure they have the correct size tips for your ears. You want them to fit snugly without any gaps between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio performance. For more information on choosing the right tip size, please check out our guide linked below. To achieve the proper fit with your Galaxy Buds3 Pro, look at the bottom of the earbuds for directional marks. You will see an L and an R. Insert the R earbud into your right ear with the R facing you. Insert the L earbud into your left ear with the L facing you. Angle the earbud slightly so that the microphone on the bottom points toward your mouth, not straight down. Adjust the earbuds by rotating them forward and backward until the fit feels right. You can also run an earbud fit test to confirm the proper fit. For more tips and tricks, visit our online resource linked below. We appreciate your feedback, as we value our users' voices, it's how we develop innovation. Thank you for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing how impressed you are with the sound quality of your Galaxy Buds3 Pro and how well they work for you. Engineered with audio as a priority, our goal with each generation is to deliver an amazing immersive sound experience with Galaxy Buds, helping cancel out the world and transport you to another galaxy while you’re engaged. It's important to wear your earbuds properly for several reasons. You'll get better sound quality, a more comfortable fit, and they will stay securely in your ears. Wearing them incorrectly can cause discomfort, sound leaks, and an increased chance of falling out. Galaxy Buds3 Pro come with different-sized ear tips. The first step is to ensure they have the correct size tips for your ears. You want them to fit snugly without any gaps between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio performance. For more information on choosing the right tip size, please check out our guide linked below. To achieve the proper fit with your Galaxy Buds3 Pro, look at the bottom of the earbuds for directional marks. You will see an L and an R. Insert the R earbud into your right ear with the R facing you. Insert the L earbud into your left ear with the L facing you. Angle the earbud slightly so that the microphone on the bottom points toward your mouth, not straight down. Adjust the earbuds by rotating them forward and backward until the fit feels right. You can also run an earbud fit test to confirm the proper fit. For more tips and tricks, visit our online resource linked below. We appreciate your feedback, as we value our users' voices, it's how we develop innovation. Thank you for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Phone, watch, earbuds.
on December 1, 2025
Posted by: Chilly
[This review was collected as part of a promotion.] I am a man of almost 60 yrs old. I love my samsung items and use them with ease learning more everyday. I just asked my phone this morning; what can it teach me( Galaxy AI) about AI. I work at work with my phone use my buds and is never with out my watch. This is real life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Earbuds connect to phone when not in use
on November 30, 2025
Posted by: Dinablessed
Expertise:Expert
My earbuds connect while they are in the case. They connect when I'm not using them. They connect all the time and I have to disconnect over and over.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy R&R, December 2, 2025
ey there Dinablessed,
Thank you for sharing how your Buds behave during your day. Buds3 Pro are designed to switch quickly and maintain a stable connection across devices, and your notes on unexpected reconnects help inform refinements so the case and earbuds work more predictably. When you notice your earbuds are connecting unprompted, first ensure they are securely placed in the case; sometimes they can be slightly off, and a good, secure placement will reduce unexpected reconnects. Then, check your Galaxy Wearable app to see if an update is needed. Open the Galaxy Wearable app on your connected phone and make sure both earbuds are connected. Test your Buds for normal operation. If issues persist, proceed to the next step, where you'll see options to update or reset your Galaxy Buds3 Pro. Please refer to the linked article for more troubleshooting steps. We appreciate your feedback and value you as part of the Samsung community.
How to restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshoot/TSG10007280/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Thank you for sharing how your Buds behave during your day. Buds3 Pro are designed to switch quickly and maintain a stable connection across devices, and your notes on unexpected reconnects help inform refinements so the case and earbuds work more predictably. When you notice your earbuds are connecting unprompted, first ensure they are securely placed in the case; sometimes they can be slightly off, and a good, secure placement will reduce unexpected reconnects. Then, check your Galaxy Wearable app to see if an update is needed. Open the Galaxy Wearable app on your connected phone and make sure both earbuds are connected. Test your Buds for normal operation. If issues persist, proceed to the next step, where you'll see options to update or reset your Galaxy Buds3 Pro. Please refer to the linked article for more troubleshooting steps. We appreciate your feedback and value you as part of the Samsung community.
How to restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshoot/TSG10007280/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
charger not working
on November 30, 2025
Posted by: Mustapha harma
charger not working,charger not working, battery is bad
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 2, 2025
Hello there Mustapha harma,
We appreciate the quick summary of your experience with your Galaxy Buds3 Pro. It pairs precise sound with a compact case designed for reliable power management. Your observation on charging behavior is shared with our audio teams as we continue to improve everyday reliability. Samsung products are covered against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which provides extended protection and extra support. Please contact our Samsung Support Team to learn more about your warranty options. Thank you for your review, and we appreciate you choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate the quick summary of your experience with your Galaxy Buds3 Pro. It pairs precise sound with a compact case designed for reliable power management. Your observation on charging behavior is shared with our audio teams as we continue to improve everyday reliability. Samsung products are covered against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which provides extended protection and extra support. Please contact our Samsung Support Team to learn more about your warranty options. Thank you for your review, and we appreciate you choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Good features
on November 30, 2025
Posted by: Hsk2samsung
[This review was collected as part of a promotion.] So in Samsung buds 3 pro , I noticed one slight difference from any other buds that is the voice and light color change , and it's sounds quality is too good that where ever I need the high bass it's in there and for soothing music it's very light. And it blends with my Samsung eco system with ease. It connects to my Samsung phone, galaxy book 360 my watch classic and even with my A9 tab which I can you very comfortably
Value
5
Written by a customer while visiting Samsung US