Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Omg!!! Love em
on December 5, 2025
Posted by: Galaxynova
[This review was collected as part of a promotion.] Love these they are amazing noise canceling is amazing and a great fit def recommend. Amazing with galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Long connection, sometimes don't connect
on December 5, 2025
Posted by: Olkh63
[This review was collected as part of a promotion.] If you use only one earbud instead of both, there is absolutely no noise cancellation, and the sound quality is noticeably worse compared to using the pair together. When you're on a phone call with just one earbud, you can hear everything happening around you. But when you wear both earbuds, you don’t hear anything except your own voice. It would be much better if wearing a single earbud provided the same level of noise cancellation as using both.
Another issue is that the earbud often doesn’t connect right away. You take it out of the case, put it in your ear, and then have to wait around 10–15 seconds before it finally connects. My phone is a Samsung Galaxy S24 Ultra, so it’s definitely not an old model. Overall, these earbuds perform worse than my previous Samsung Galaxy Buds.
Value
3
Response from Samsung USBy R&R, December 10, 2025
Hey there Olkh63,
We appreciate your detailed feedback on the Galaxy Buds3 Pro. These earbuds are designed to deliver immersive sound and smart noise control when used together, creating a focused listening experience. If you frequently notice your earbuds losing connection or not syncing properly, please ensure your earbuds' software is up to date. A quick factory reset can also realign your connection. Please check the link below for more details on updating your earbuds and performing a soft reboot if needed. Your feedback on connection speed and single-bud performance helps us improve pairing responsiveness for everyday use. We value your input and thank you for being part of the Samsung community.
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/#:~:text=Factory%20reset%20your%20Samsung%20earbuds.&text=Galaxy%20Buds%3A%20Tap%20About%20earbuds,tap%20Reset%20again%20to%20confirm.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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We appreciate your detailed feedback on the Galaxy Buds3 Pro. These earbuds are designed to deliver immersive sound and smart noise control when used together, creating a focused listening experience. If you frequently notice your earbuds losing connection or not syncing properly, please ensure your earbuds' software is up to date. A quick factory reset can also realign your connection. Please check the link below for more details on updating your earbuds and performing a soft reboot if needed. Your feedback on connection speed and single-bud performance helps us improve pairing responsiveness for everyday use. We value your input and thank you for being part of the Samsung community.
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/#:~:text=Factory%20reset%20your%20Samsung%20earbuds.&text=Galaxy%20Buds%3A%20Tap%20About%20earbuds,tap%20Reset%20again%20to%20confirm.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The product is great, the app, software, and featu
on December 5, 2025
Posted by: Mmo7894
[This review was collected as part of a promotion.] This amazing combination of AI is very helpful in using the products. I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great sound
on December 5, 2025
Posted by: Lovemybuds3
[This review was collected as part of a promotion.] I use my buds for streaming while I exercise. Great quality sound and other features like touch increase volume
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best buds
on December 5, 2025
Posted by: Budsforlife
[This review was collected as part of a promotion.] So clear, clean and easy to use. The best buds in the market
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on December 5, 2025
Posted by: dfsatl
[This review was collected as part of a promotion.] Budd 3 Pro... fantastic translation technology...And Galaxy AI is the best...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This so far the best ear piece I have ever gotten
on December 5, 2025
Posted by: CBNsTechTalks
[This review was collected as part of a promotion.] I never thought that purchasing the Samsung Galaxy Bud 3 Pro will be a great investment for me and how it flows with Galaxy AI. A m7ch better sound quality, a good fit to my ears and great voice canceling feature as well
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great when they actually charge
on December 5, 2025
Posted by: Frank
from NJ
Expertise:Intermediate
I've had multiple Galaxy Buds models. These ones are pretty good, the sound quality and noise cancelation both work great. My biggest issue has been the charging method. It's very frustrating the amount of times I've put them in to charge just to pull them out later to learn that one is still on 15% or so bc it never connected properly. Even trying to place it in there correctly and making sure the charging light turns on is a bit more of a pain than I'd like.
If it wasn't for the charging issues I've had, this would be an easy 5 star rating.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
3
Response from Samsung USBy R&R, December 16, 2025
Hello Frank,
Thank you for your valuable feedback on the Galaxy Buds3 Pro. These earbuds aim to provide immersive sound, advanced noise cancellation, and seamless integration with Galaxy devices. Your comments about charging contacts and case alignment are helpful for our ongoing efforts to improve the everyday convenience and reliability of Galaxy audio products. The Galaxy Buds3 Pro offer up to 26 hours of playback per charge, extendable to 30 hours with a fully charged case. Tips and precautions for charging are important for maintaining good battery health. Keep the charging tips in mind to care for your earbuds. Avoid using a charging case from another model, as each case is designed specifically for your earbuds. If there's any liquid, including sweat, on the charging terminals, it can cause corrosion. Clean the terminals before charging. If both the earbuds and case are fully discharged, it might take some time to turn on. For charging issues or further assistance, contact us at 1-800-SAMSUNG. We're here to help ensure your earbuds perform at their best. Thank you for sharing your experience and for being part of the Samsung audio community.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for your valuable feedback on the Galaxy Buds3 Pro. These earbuds aim to provide immersive sound, advanced noise cancellation, and seamless integration with Galaxy devices. Your comments about charging contacts and case alignment are helpful for our ongoing efforts to improve the everyday convenience and reliability of Galaxy audio products. The Galaxy Buds3 Pro offer up to 26 hours of playback per charge, extendable to 30 hours with a fully charged case. Tips and precautions for charging are important for maintaining good battery health. Keep the charging tips in mind to care for your earbuds. Avoid using a charging case from another model, as each case is designed specifically for your earbuds. If there's any liquid, including sweat, on the charging terminals, it can cause corrosion. Clean the terminals before charging. If both the earbuds and case are fully discharged, it might take some time to turn on. For charging issues or further assistance, contact us at 1-800-SAMSUNG. We're here to help ensure your earbuds perform at their best. Thank you for sharing your experience and for being part of the Samsung audio community.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US