Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Only one earbud charges not happy with my purchase
on December 5, 2025
Posted by: YoyoLove
[This review was collected as part of a promotion.] How can I get my earbud to charge???????????????.................
Value
2
Response from Samsung USBy R&R, December 10, 2025
Hey YoyoLove,
Thank you for sharing your experience with the Galaxy Buds3 Pro. This model features precise charging contacts within a compact design for easy power management. If either earbud isn't charging or turning on, the concern may lie with the earbuds or the charging case. Using a non-Samsung-approved charger could cause charging difficulties, and the earbuds might also be damaged. Try fully charging the case, inspecting the earbuds for damage, or restarting them. Always use the included USB cable and a Samsung-approved wall adapter when charging (sold separately). Alternatively, you can charge the earbuds with select Samsung Qi-compatible wireless charging pads or PowerShare-enabled phones. Ensure the earbuds are correctly seated in the case for proper contact. Check for debris on the charging contacts, clean the contacts inside the case and on the earbuds if needed, as dust or wax buildup can block charging. Refer to our guide on cleaning earbuds for detailed instructions. If you’ve tried all troubleshooting steps without success, contact our Samsung Support Team for further assistance. Your feedback helps us improve the reliability and user experience of our charging systems. We appreciate your input and thank you for choosing Samsung.
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your experience with the Galaxy Buds3 Pro. This model features precise charging contacts within a compact design for easy power management. If either earbud isn't charging or turning on, the concern may lie with the earbuds or the charging case. Using a non-Samsung-approved charger could cause charging difficulties, and the earbuds might also be damaged. Try fully charging the case, inspecting the earbuds for damage, or restarting them. Always use the included USB cable and a Samsung-approved wall adapter when charging (sold separately). Alternatively, you can charge the earbuds with select Samsung Qi-compatible wireless charging pads or PowerShare-enabled phones. Ensure the earbuds are correctly seated in the case for proper contact. Check for debris on the charging contacts, clean the contacts inside the case and on the earbuds if needed, as dust or wax buildup can block charging. Refer to our guide on cleaning earbuds for detailed instructions. If you’ve tried all troubleshooting steps without success, contact our Samsung Support Team for further assistance. Your feedback helps us improve the reliability and user experience of our charging systems. We appreciate your input and thank you for choosing Samsung.
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Good audio quality.
on December 5, 2025
Posted by: Estvan
[This review was collected as part of a promotion.] They are worth it for the things they can do, comfortable sleeping, I would like them to have more bass but the one they have is not bad.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Really easy to use and different ear pieces to fit
on December 5, 2025
Posted by: Slaydivaqueen
[This review was collected as part of a promotion.] Galaxy Ai can work with your phone and the buds pro which is cool. Good fit for ears!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great earbuds
on December 5, 2025
Posted by: Julesfire
[This review was collected as part of a promotion.] These buds3 have changed the way I listen to music.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
good sound quality
on December 5, 2025
Posted by: dada1116
[This review was collected as part of a promotion.] Great overall design and lives up to the hype. Good noise canceling and the battery last for a while.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best Airbuds I have ever purchased
on December 5, 2025
Posted by: Toothless2001
[This review was collected as part of a promotion.] Galaxy AI has made things simple and with these airbuds it makes it so easy and simple.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect For Everything
on December 5, 2025
Posted by: ThisDude66
[This review was collected as part of a promotion.] These earbuds are the perfect fit for my ear and provide such a beautiful spund quality while the AI tools make it easy to tune into conversations or calls with ease compared to any ear buds ive ever had.
Value
5
Response from Samsung USBy R&R, December 5, 2025
Hey ThisDude66,
It’s inspiring to hear how well your Galaxy Buds3 Pro fit into your daily routine. Built for immersive sound and easy control, the Buds3 Pro adapt to your environment using Galaxy AI to keep you connected with clarity. Your experience truly reflects the premium audio innovation behind every Galaxy wearable. Thanks for sharing your Galaxy Buds experience and for being part of the Samsung community.
Ty
Samsung Support
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Samsung Community
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It’s inspiring to hear how well your Galaxy Buds3 Pro fit into your daily routine. Built for immersive sound and easy control, the Buds3 Pro adapt to your environment using Galaxy AI to keep you connected with clarity. Your experience truly reflects the premium audio innovation behind every Galaxy wearable. Thanks for sharing your Galaxy Buds experience and for being part of the Samsung community.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI. Galaxy buds pro 3
on December 5, 2025
Posted by: Masterofspuds
[This review was collected as part of a promotion.] Galaxy AI. I love my Galaxy buds pro 3. I use them every day.
Value
5
Response from Samsung USBy R&R, December 5, 2025
Hey there Masterofspuds,
We enjoy hearing how your Galaxy Buds3 Pro have become a part of your daily routine. From clear sound to smooth Galaxy AI integration, they are built to provide clarity and comfort in any setting. It’s wonderful to know they make each day a little more enjoyable. Thank you for your loyalty and for choosing Samsung innovation.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
We enjoy hearing how your Galaxy Buds3 Pro have become a part of your daily routine. From clear sound to smooth Galaxy AI integration, they are built to provide clarity and comfort in any setting. It’s wonderful to know they make each day a little more enjoyable. Thank you for your loyalty and for choosing Samsung innovation.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US