Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4
Great Except For...
on December 19, 2025
Posted by: Leslie
I really like these for the most part. I have been using mine for over a year now. They still work well. However, one of them (the left) doesn't charge properly anymore. Sometimes if I fiddle with it for a while I can get it to charge back up, but it's a hassle. Other than that, it has good sound quality, battery lasts well. I will probably order a new pair. I wish it could be trained to know more vocal commands.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R, January 14, 2026
Hey Leslie,
Thank you for sharing your long-term experience with the Galaxy Buds3 Pro. Built to provide reliable sound and steady performance over time. If you notice charging problems shortly after use, cleaning the case and checking the earbud connection can often resolve the concern. Keep in mind, Samsung products are protected against manufacturing defects in materials and workmanship under a 12-month limited warranty. You can also opt for extra coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We appreciate your choice of Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your long-term experience with the Galaxy Buds3 Pro. Built to provide reliable sound and steady performance over time. If you notice charging problems shortly after use, cleaning the case and checking the earbud connection can often resolve the concern. Keep in mind, Samsung products are protected against manufacturing defects in materials and workmanship under a 12-month limited warranty. You can also opt for extra coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We appreciate your choice of Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Terence
from Los angeles
Expertise:Intermediate
Verified Purchase:Yes
well known issue with the new AI features that sacrifices the needed noise cancelling function. BudPro2 works much better if that is a must for you.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R, December 26, 2025
Hello there Terence,
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. Noise control preferences differ based on environment and listening habits. The Galaxy Buds3 Pro come with smart features that adjust to ambient sounds. We appreciate your feedback on how the Galaxy AI feature works with the ANC. Please see the linked online article below for instructions on adjusting your Galaxy Buds3 Pro settings. We value your feedback and thank you for being a Samsung customer.
Automatic noise adjustments on the Galaxy Buds3 Pro
https://www.samsung.com/us/support/answer/ANS10003394/#:~:text=Automatic%20noise%20and%20sound%20options,hear%20your%20voice%20more%20clearly.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your thoughts on the Galaxy Buds3 Pro. Noise control preferences differ based on environment and listening habits. The Galaxy Buds3 Pro come with smart features that adjust to ambient sounds. We appreciate your feedback on how the Galaxy AI feature works with the ANC. Please see the linked online article below for instructions on adjusting your Galaxy Buds3 Pro settings. We value your feedback and thank you for being a Samsung customer.
Automatic noise adjustments on the Galaxy Buds3 Pro
https://www.samsung.com/us/support/answer/ANS10003394/#:~:text=Automatic%20noise%20and%20sound%20options,hear%20your%20voice%20more%20clearly.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Don't purchase! Samsung support is useless now.
on December 19, 2025
Posted by: Udonow
from Columbia sc
Expertise:Expert
Right bud had nothing but issues since purchased. Will not stay charged up past 3 hours and very loud clicking while noise canceling. Dealt with cs trying to get it fixed for weeks and was told that they cant help me now because my warranty expired a week ago. Have been with Samsung since they came out but just purchased a Google phone because of how I was dealt with. Horrible CS. Not the same as it was.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 26, 2025
Hi there Udonow,
Thank you for sharing your experience with the Galaxy Buds3 Pro. These earbuds are built to provide immersive sound and intelligent noise control, offering various listening modes. If your right earbud lasts less than 3 hours on a charge, consider updating its software. Additionally, cleaning the case with a cloth and ensuring proper connection for charging can help. For more assistance, we've partnered with uBreakiFix, which has over 600 locations nationwide where a trained technician can diagnose and resolve issues. Contact details are provided below. We value your support for the Samsung audio lineup and appreciate your feedback.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your experience with the Galaxy Buds3 Pro. These earbuds are built to provide immersive sound and intelligent noise control, offering various listening modes. If your right earbud lasts less than 3 hours on a charge, consider updating its software. Additionally, cleaning the case with a cloth and ensuring proper connection for charging can help. For more assistance, we've partnered with uBreakiFix, which has over 600 locations nationwide where a trained technician can diagnose and resolve issues. Contact details are provided below. We value your support for the Samsung audio lineup and appreciate your feedback.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Not the quality as expected from samsung design
on December 18, 2025
Posted by: Ccooo
from Chicago
Expertise:Expert
Verified Purchase:Yes
Battery dies quick and the not what expected for the price
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R, December 26, 2025
Hello Ccooo,
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. Battery life is crucial for daily listening. These earbuds aim to offer balanced sound, dependable connectivity, and smart features. Although Samsung earbuds are designed for all-day use, their battery performance and charging speed depend on the model and how they are used. The Galaxy Buds3 Pro provide up to 26 hours of playback on a single charge, which increases to 30 hours when using the fully charged case. To extend battery life, you can take simple actions: keep the earbuds in their case with the lid closed when not in use, modify notification settings in the Galaxy Wearable app on your phone, or use the Galaxy Buds app on iOS. Using features thoughtfully also helps conserve power. For additional tips on maximizing battery life, refer to the online guide linked below. We value your feedback and appreciate your choice of Samsung audio products.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your thoughts on the Galaxy Buds3 Pro. Battery life is crucial for daily listening. These earbuds aim to offer balanced sound, dependable connectivity, and smart features. Although Samsung earbuds are designed for all-day use, their battery performance and charging speed depend on the model and how they are used. The Galaxy Buds3 Pro provide up to 26 hours of playback on a single charge, which increases to 30 hours when using the fully charged case. To extend battery life, you can take simple actions: keep the earbuds in their case with the lid closed when not in use, modify notification settings in the Galaxy Wearable app on your phone, or use the Galaxy Buds app on iOS. Using features thoughtfully also helps conserve power. For additional tips on maximizing battery life, refer to the online guide linked below. We value your feedback and appreciate your choice of Samsung audio products.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Posted by: Beeba
from Texas
Expertise:Expert
Verified Purchase:Yes
Wish they came in black but pretty good. Sadly they are not as stealthy as the previous designs are so sneaking them on at work is quite difficult.
Features
4
Performance
5
Design
3
Value
3
Response from Samsung USBy R&R, January 7, 2026
Hello there Beeba,
Thank you for sharing your feedback on the Galaxy Buds3 Pro. Design and color choices play a significant role in how earbuds fit into everyday life. I'm glad to hear that the overall performance delivered a positive experience. The Galaxy Buds3 Pro seamlessly combine contemporary design with advanced audio features that cater to different listening preferences. We appreciate your involvement in the Samsung community.
-Ty
Samsung Support
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Thank you for sharing your feedback on the Galaxy Buds3 Pro. Design and color choices play a significant role in how earbuds fit into everyday life. I'm glad to hear that the overall performance delivered a positive experience. The Galaxy Buds3 Pro seamlessly combine contemporary design with advanced audio features that cater to different listening preferences. We appreciate your involvement in the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Light and comfortable
on December 18, 2025
Posted by: Walusimbi
Battery is good, comfort, connectivity is easy, great on noise cancelling, and the sound is ausome. . The base is supperb
Written by a customer while visiting Samsung US
Posted by: Kumar
from pecos tx
Expertise:Intermediate
Verified Purchase:Yes
these are awsome i like it a lot i enjoy it and listen music more then b4 i use to do it
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Christi
Expertise:Intermediate
Verified Purchase:Yes
The best buds i have come across. Very happy with my purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 4, 2026
Hi Christi,
Thank you for sharing your feedback. Galaxy Buds3 Pro are designed to deliver amusing sound, adaptive features, and a sleek design. It’s wonderful to hear how much you’re enjoying them. Your comments highlight how premium audio can enhance everyday moments. Thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your feedback. Galaxy Buds3 Pro are designed to deliver amusing sound, adaptive features, and a sleek design. It’s wonderful to hear how much you’re enjoying them. Your comments highlight how premium audio can enhance everyday moments. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US