Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Sorry I purchased these
on December 22, 2025
Posted by: DaVinci
Expertise:Intermediate
Had these for several weeks and I find them lacking in battery life, my cheap ear buds even outlast these ear buds, besides the short battery life i really like them. I have use them one ear buds at a time, first the R then the Lift.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R, December 23, 2025
Hello DaVinci,
Thank you for sharing your experience with the Galaxy Buds3 Pro. Battery life is essential for enjoying wireless audio throughout the day. Your feedback emphasizes how sound quality and battery life impact the listening experience. Whether during your morning workout or late-night study sessions, you want your earbuds' battery to last as long as you do. We'll provide tips on charging, prolonging battery health, and preventing damage. With a few simple adjustments, you can save battery power and ensure your earbuds are ready when you need them. Here are some recommendations: Store your earbuds in the charged case with the lid closed when not in use. Adjust notification settings via the Galaxy Wearable app on your connected phone. If you're on iOS, update notification settings in the Galaxy Buds app. For more advice on extending your Galaxy Buds 3 Pro battery life, see the linked online article. We value your feedback and thank you for choosing Samsung.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Buds3 Pro. Battery life is essential for enjoying wireless audio throughout the day. Your feedback emphasizes how sound quality and battery life impact the listening experience. Whether during your morning workout or late-night study sessions, you want your earbuds' battery to last as long as you do. We'll provide tips on charging, prolonging battery health, and preventing damage. With a few simple adjustments, you can save battery power and ensure your earbuds are ready when you need them. Here are some recommendations: Store your earbuds in the charged case with the lid closed when not in use. Adjust notification settings via the Galaxy Wearable app on your connected phone. If you're on iOS, update notification settings in the Galaxy Buds app. For more advice on extending your Galaxy Buds 3 Pro battery life, see the linked online article. We value your feedback and thank you for choosing Samsung.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Mark
from MN
Expertise:Expert
Verified Purchase:Yes
The sounds is great, the comfort and staying in my ears is a struggle. Ive tried all 3 buds sizes and have yet to find any that are comfortable.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
3
Response from Samsung USBy R&R, December 23, 2025
Hello there Mark,
Thank you for sharing your experience with the Galaxy Buds3 Pro. High-quality sound is a core aspect of the Galaxy audio experience. Your feedback emphasizes the importance of comfort during extended listening. We value your insights and appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Buds3 Pro. High-quality sound is a core aspect of the Galaxy audio experience. Your feedback emphasizes the importance of comfort during extended listening. We value your insights and appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Poor case design
on December 22, 2025
Posted by: Rosh
from Ca
Expertise:Expert
The sound quality is great—coming from the Buds 2 Pro, that’s appreciated. However, the case design is ridiculous. Returning the earbuds to the case requires too much precision, whereas with the Buds 2 Pro it’s simple and effortless. Putting earbuds back in the case should be quick and intuitive, but unfortunately this design fails at that. For this reason, I’m returning them.
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy R&R, December 23, 2025
Hello Rosh,
Thank you for sharing your experience with Galaxy Buds3 Pro. Ease of use is an important part of everyday convenience especially when returning earbuds to the case. Your feedback highlights how design details shape ownership experience. We appreciate your feedback and thank you for being part of the Samsung audio lineup.
-Ty
Samsung Support
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Thank you for sharing your experience with Galaxy Buds3 Pro. Ease of use is an important part of everyday convenience especially when returning earbuds to the case. Your feedback highlights how design details shape ownership experience. We appreciate your feedback and thank you for being part of the Samsung audio lineup.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Very good
on December 22, 2025
Posted by: Wael
I don't test it yet just look good and the better stay longer
Written by a customer while visiting Samsung US
Customer Rating
1
Wish I never bought.
on December 21, 2025
Posted by: Tpool
Samsung lost me on these. The battery life is subpar and those sticks drive me nuts. Everytime I move my hair it flicks them out and they go flying. The left one doesn't connect unless the right is in. I have had them for almost a year and I regret that I used my old Samsung buds without the stick as a trade in. I will NOT purchase Samsung buds again as long as they are making them with the sticks on them. The connectivity, design and sound quality is all dissapointing. Samsung bring back your stickless buds
Response from Samsung USBy R&R, December 26, 2025
Hello there Tpool,
Thank you for sharing your detailed feedback on Galaxy Buds3 Pro. Audio design continues to evolve as new interaction styles are introduced. Thank you for taking the time to share your experience with Samsung.
-Ty
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Thank you for sharing your detailed feedback on Galaxy Buds3 Pro. Audio design continues to evolve as new interaction styles are introduced. Thank you for taking the time to share your experience with Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Not Worth it. Downgrade compared to the buds 2 pro
on December 20, 2025
Posted by: ZJS99
from New York
Expertise:Intermediate
I traded my Buds 2 PRO for these. Its not worth it. The Buds 2 pro is way better then these. Its an expensive downgrade. Sound quality is decent but trying to talk to anyone with it is trash and unusable. I have to yell just for the person to hear me. When I had the buds 2 pro I could be on the lawn mower talking normally and be heard just fine. Don't waste your money on these. If i could reverse my trade to get my Buds 2 PRO back I would.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R, December 26, 2025
Hi ZJS99,
Thank you for sharing your experience with the Galaxy Buds3 Pro. Call clarity and microphone performance are vital for daily communication. If your Galaxy Buds3 Pro have low or no volume, or poor sound quality on one or both earbuds, there could be several reasons. You might be wearing the earbuds incorrectly, or they could have dust or debris. Also, audio quality can be impacted by outdated software, low battery, or other factors. Check your earbud settings to see if Ambient sound or Noise canceling is enabled. Ambient sound lets you hear background noise during calls, which can cause interference. Turn off Ambient sound mode to improve this. If your earbuds have Active Noise Canceling, it's best to turn it on to block out background noise. Make sure you are within Bluetooth range. Check for software updates on your Galaxy buds and install any available updates. If problems persist, service may be necessary. Please call 1-800-SAMSUNG to request service, but note that damaged earbuds are not covered under warranty. For tips on maintaining a good connection and updating software, see the links below. We value your feedback and thank you for being part of the Samsung ecosystem.
Poor audio quality when using Galaxy buds to make calls
https://www.samsung.com/us/support/troubleshoot/TSG10007434/
How to install software updates on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001316/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Buds3 Pro. Call clarity and microphone performance are vital for daily communication. If your Galaxy Buds3 Pro have low or no volume, or poor sound quality on one or both earbuds, there could be several reasons. You might be wearing the earbuds incorrectly, or they could have dust or debris. Also, audio quality can be impacted by outdated software, low battery, or other factors. Check your earbud settings to see if Ambient sound or Noise canceling is enabled. Ambient sound lets you hear background noise during calls, which can cause interference. Turn off Ambient sound mode to improve this. If your earbuds have Active Noise Canceling, it's best to turn it on to block out background noise. Make sure you are within Bluetooth range. Check for software updates on your Galaxy buds and install any available updates. If problems persist, service may be necessary. Please call 1-800-SAMSUNG to request service, but note that damaged earbuds are not covered under warranty. For tips on maintaining a good connection and updating software, see the links below. We value your feedback and thank you for being part of the Samsung ecosystem.
Poor audio quality when using Galaxy buds to make calls
https://www.samsung.com/us/support/troubleshoot/TSG10007434/
How to install software updates on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001316/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Orange County, CA
Expertise:Beginner
Verified Purchase:Yes
It's my first time using Buds, I'm very satiesfied.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R, February 10, 2026
Hi Jin Kim,
Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re excited that your first encounter with earbuds has been so positive. Providing comfort, clarity, and ease of use from the very first listen is our goal, and your feedback is greatly appreciated. Welcome to the Samsung audio experience. Thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re excited that your first encounter with earbuds has been so positive. Providing comfort, clarity, and ease of use from the very first listen is our goal, and your feedback is greatly appreciated. Welcome to the Samsung audio experience. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: David M
from Caldwell, tx
Expertise:Intermediate
Verified Purchase:Yes
I work at a tire shop and they work great, the ability to stop the audio with voice commands makes it super easy to communicate with my coworkers while still enjoying music or podcasts.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US