Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,803 Reviews)
Rating breakdown 14,803 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,030
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Annoying on calls
on December 29, 2025
Posted by: Wishtheycouldhearme
Expertise:Intermediate
I'm a bit conflicted. The buds are comfortable for the most part, and sound great, but I have to give them one start because of what appears to be an annoying issue stretching back more than a year with users of these buds.On my old Note 10 I constantly got complaints that I sounded very muffled on calls and the I could barely be understood. I would adjust them, then disconnect them from my phone and reconnect them and it would fix it sometimes. I've recently upgraded to the S25 Ultra. When I call now, the other person can't hear me at all, even though I can hear them over the buds. If I disconnect the buds they can hear me perfectly over the phone, so I know it isn't on their end. I have to disconnect and reconnect the buds multiple times for them to finally be able to hear me. I looked it up online and it shows as a known issue since these came out. Wheres the fix?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R, December 30, 2025
Hello Wishtheycouldhearme,
Thank you for providing such a detailed comparison of your experience with the Galaxy Buds3 Pro across various devices. These earbuds are engineered to offer clear audio and advanced microphone technology for calls and media, especially within the Galaxy ecosystem. Your earbuds feature several built-in commands that enhance the user experience when connected to a phone or tablet via the Galaxy Wearable app. A simple swipe or tap allows you to play music, skip tracks, answer calls from a linked phone, and more. You can also customize touchpad controls for volume adjustments, voice commands, and Ambient sound activation. Please see the link below for instructions on modifying your touch controls on the Galaxy Buds3 Pro. Your detailed feedback emphasizes the importance of effective call handling in daily use and provides valuable insights as we work to improve audio features that seamlessly integrate into everyday life. We appreciate your support as a Samsung customer and your willingness to share your insights.
-Ty
Samsung Support
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Thank you for providing such a detailed comparison of your experience with the Galaxy Buds3 Pro across various devices. These earbuds are engineered to offer clear audio and advanced microphone technology for calls and media, especially within the Galaxy ecosystem. Your earbuds feature several built-in commands that enhance the user experience when connected to a phone or tablet via the Galaxy Wearable app. A simple swipe or tap allows you to play music, skip tracks, answer calls from a linked phone, and more. You can also customize touchpad controls for volume adjustments, voice commands, and Ambient sound activation. Please see the link below for instructions on modifying your touch controls on the Galaxy Buds3 Pro. Your detailed feedback emphasizes the importance of effective call handling in daily use and provides valuable insights as we work to improve audio features that seamlessly integrate into everyday life. We appreciate your support as a Samsung customer and your willingness to share your insights.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Mixed feelings
on December 28, 2025
Posted by: Jp07
from Redding ca
Expertise:Intermediate
Definitely think they went backwards from the pro2 buds. Battery life is between 3 to 4 hours with the pro3, the pro2 would last 5 to 6 hours You have to keep checking to make sure they are charging or you will have one dead bud and one partially charged bud. The case stays charged for about a day and a half maybe 2 days. My buds 2pro case would last 5 to 6 days. I wear them at work and can only wear one at a time so I will listen to one until it beeps then switch them out. More often then not they only partially charged. The sound is really clear and they fit good in my ear. My problem with them is battery life and getting them to charge it is a real pain other then that they are great headphones. Not sure if I am keeping them or buying a different brand. I have had the original buds, buds pro2 and now the pro3 buds and think they went backwards
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R, December 30, 2025
Hi Jp07,
Thanks for sharing your balanced view on the Galaxy Buds3 Pro. It’s great to hear that sound clarity and in-ear comfort impressed you. Battery life and charging habits can affect how earbuds perform during the day, and your feedback shows how these factors influence extended listening. By making a few adjustments, you can save battery life so your earbuds will last when you need them most. Here are some tips: Keep the earbuds in the charged case with the cover closed when not in use. Also, you can change notification settings via the Galaxy Wearable app on your linked phone. Thanks again for sharing your experience with Samsung.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
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Thanks for sharing your balanced view on the Galaxy Buds3 Pro. It’s great to hear that sound clarity and in-ear comfort impressed you. Battery life and charging habits can affect how earbuds perform during the day, and your feedback shows how these factors influence extended listening. By making a few adjustments, you can save battery life so your earbuds will last when you need them most. Here are some tips: Keep the earbuds in the charged case with the cover closed when not in use. Also, you can change notification settings via the Galaxy Wearable app on your linked phone. Thanks again for sharing your experience with Samsung.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The earbuds are amazing . Better than i expected.
on December 28, 2025
Posted by: Samantha
from Long island, ny
Expertise:Expert
Verified Purchase:Yes
Great battery
Sound
Everything is top 10. I was never an ear phone person now i use them everywhere
Sound
Everything is top 10. I was never an ear phone person now i use them everywhere
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 19, 2026
Hi Samantha,
Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re glad to hear they’ve become part of your everyday routine. With powerful sound and dependable battery performance, they’re designed to elevate every listening moment. Thanks for being a Samsung customer.
-Ty
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Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re glad to hear they’ve become part of your everyday routine. With powerful sound and dependable battery performance, they’re designed to elevate every listening moment. Thanks for being a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Gaby
from New York
Verified Purchase:Yes
I buy for Christmas gift and my husband loved !!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 26, 2026
Hi Gaby,
We are thrilled that you chose to gift your husband the Galaxy Buds3 Pro. There’s nothing quite like the gift of exceptional audio quality and advanced features such as Galaxy AI. With the Live Translator function, you can use your Galaxy Buds3 Pro to translate conversations in real time. We appreciate your decision to give a gift from the Samsung brand. Thank you for your review and for choosing Samsung!
-Ty
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We are thrilled that you chose to gift your husband the Galaxy Buds3 Pro. There’s nothing quite like the gift of exceptional audio quality and advanced features such as Galaxy AI. With the Live Translator function, you can use your Galaxy Buds3 Pro to translate conversations in real time. We appreciate your decision to give a gift from the Samsung brand. Thank you for your review and for choosing Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: YMiD1UNV
from New York City
Expertise:Expert
Verified Purchase:Yes
Left Bud sometimes doesn't charge while in it's Charging Case. I have to adjust, press down or, move it for it to start charging. Then i need to keep checking up on them. I hate only wearing one, because i love using Noise Canceling, Abient Sound &, Adaptive (my personal favorite. You could hear EVERYTHING & EVERYONE from far away.) Great Buds!
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
5
Response from Samsung USBy R&R, January 13, 2026
Hello YMiD1UNV,
Thanks for sharing your detailed experience with Galaxy Buds3 Pro. These earbuds offer immersive sound modes such as Noise Canceling, Ambient Sound, and Adaptive Listening. Your feedback about charging placement and usage preferences is very valuable. For ideal charging, ensure the earbuds contact the connectors properly, possibly adjusting their position for a secure connection. Check out the linked article below for guidance on achieving a proper charging connection with your Galaxy Buds3 Pro. We appreciate your enthusiasm for your Galaxy Buds3 Pro and thank you for being a Samsung customer.
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/
-Ty
Samsung Support
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Samsung Community
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Thanks for sharing your detailed experience with Galaxy Buds3 Pro. These earbuds offer immersive sound modes such as Noise Canceling, Ambient Sound, and Adaptive Listening. Your feedback about charging placement and usage preferences is very valuable. For ideal charging, ensure the earbuds contact the connectors properly, possibly adjusting their position for a secure connection. Check out the linked article below for guidance on achieving a proper charging connection with your Galaxy Buds3 Pro. We appreciate your enthusiasm for your Galaxy Buds3 Pro and thank you for being a Samsung customer.
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Nyc
Expertise:Intermediate
Verified Purchase:Yes
Skips tracks if anything touches them while listening in a sitting position. Hand gestures don't always work the they fit comfortably in your ear.
Response from Samsung USBy R&R, January 13, 2026
Hello Keies,
Thank you for your feedback on the Galaxy Buds3 Pro. Touch controls provide quick access to playback and sound settings while ensuring a comfortable fit. Notably, you can customize the touch commands using the Galaxy Wearable app. Refer to the linked online resource for tips on avoiding unintended track skips caused by minor interactions. Additionally, insights into gesture sensitivity show how earbuds respond to daily movements and individual interaction preferences during listening. We appreciate your choice of Samsung.
Use touchpad commands for your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001318/
-Ty
Samsung Support
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Thank you for your feedback on the Galaxy Buds3 Pro. Touch controls provide quick access to playback and sound settings while ensuring a comfortable fit. Notably, you can customize the touch commands using the Galaxy Wearable app. Refer to the linked online resource for tips on avoiding unintended track skips caused by minor interactions. Additionally, insights into gesture sensitivity show how earbuds respond to daily movements and individual interaction preferences during listening. We appreciate your choice of Samsung.
Use touchpad commands for your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001318/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Ayid
from Queens, NY
Expertise:Intermediate
Verified Purchase:Yes
Good earbuds but for some reason i dont like the ambient sound on them.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R, January 14, 2026
Hi there Ayid,
Thank you for sharing your feedback on the Galaxy Buds3 Pro. These earbuds aim to deliver immersive sound while offering awareness features that adjust to your environment. Opinions on Ambient sounds vary depending on personal preference. Some users find them helpful and enjoyable, while others find them less appealing; it ultimately depends on the specific use case. For instance, they are useful when you want to stay aware of your surroundings while still in your own world. Such input helps us understand how the Galaxy Buds3 Pro perform in various listening situations. We appreciate your time and perspective. To explore all the features and options available with your Galaxy Buds3 Pro, please see the online article linked below. Thank you for choosing Samsung.
Use Ambient sound on your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001315/
Automatic noise adjustments on the Galaxy Buds3 Pro
https://www.samsung.com/us/support/answer/ANS10003394/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your feedback on the Galaxy Buds3 Pro. These earbuds aim to deliver immersive sound while offering awareness features that adjust to your environment. Opinions on Ambient sounds vary depending on personal preference. Some users find them helpful and enjoyable, while others find them less appealing; it ultimately depends on the specific use case. For instance, they are useful when you want to stay aware of your surroundings while still in your own world. Such input helps us understand how the Galaxy Buds3 Pro perform in various listening situations. We appreciate your time and perspective. To explore all the features and options available with your Galaxy Buds3 Pro, please see the online article linked below. Thank you for choosing Samsung.
Use Ambient sound on your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001315/
Automatic noise adjustments on the Galaxy Buds3 Pro
https://www.samsung.com/us/support/answer/ANS10003394/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Emeka
from Dallas TX
Expertise:Expert
Verified Purchase:Yes
The sound quality is incredibly rich and clear like I'm in a recording studio. It looks so nice, but the battery runs out quicker than expected.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 13, 2026
Hey there Emeka,
Thank you for sharing your experience with the Galaxy Buds3 Pro. Rich sound quality and a refined design are key to the Galaxy Buds listening experience. Feedback about battery performance helps show how users enjoy longer listening sessions while valuing the clarity and depth that make music immersive and engaging. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your experience with the Galaxy Buds3 Pro. Rich sound quality and a refined design are key to the Galaxy Buds listening experience. Feedback about battery performance helps show how users enjoy longer listening sessions while valuing the clarity and depth that make music immersive and engaging. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US