Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,803 Reviews)
Rating breakdown 14,803 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,030
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Charging issue
on February 5, 2026
Posted by: Esteban
I had my earbuds for about a year. Now they have stopped charging. I try them in someone else's box, and they charge. I'm a little disappointed. I was hoping for the equipment to last longer.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R, February 6, 2026
Greetings Esteban,
Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re glad to hear that the earbuds still charge properly in another case. We understand the importance of long-term reliability for daily use. You can purchase just the case for your earbuds, but other options might be available. Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty, with specific coverage periods for each product. Additionally, Samsung Care+ provides extended protection and support on eligible devices. If you're enrolled in Samsung Care+, contact our Samsung Support Team to explore your options. We’re here to help you. Thanks for choosing Samsung and being part of our community.
Galaxy Buds3 Pro Charging Case
https://www.samsung.com/us/mobile-accessories/buds/galaxy-buds3-pro-charging-case-sku-ep-qr630cwegus/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re glad to hear that the earbuds still charge properly in another case. We understand the importance of long-term reliability for daily use. You can purchase just the case for your earbuds, but other options might be available. Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty, with specific coverage periods for each product. Additionally, Samsung Care+ provides extended protection and support on eligible devices. If you're enrolled in Samsung Care+, contact our Samsung Support Team to explore your options. We’re here to help you. Thanks for choosing Samsung and being part of our community.
Galaxy Buds3 Pro Charging Case
https://www.samsung.com/us/mobile-accessories/buds/galaxy-buds3-pro-charging-case-sku-ep-qr630cwegus/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
BEST EARBUDS!!!
on February 5, 2026
Posted by: sruli
Expertise:Intermediate
Best Earbuds on the market!!! Very good sound and just feels amazing!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 6, 2026
Hello sruli,
Thank you for your enthusiastic feedback on the Galaxy Buds3 Pro. We're delighted to hear how much you enjoy the rich sound quality and comfortable fit. Crafted for immersive audio and all-day comfort, these earbuds elevate every experience. We’re glad they’ve left such a positive impression. Thank you for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your enthusiastic feedback on the Galaxy Buds3 Pro. We're delighted to hear how much you enjoy the rich sound quality and comfortable fit. Crafted for immersive audio and all-day comfort, these earbuds elevate every experience. We’re glad they’ve left such a positive impression. Thank you for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Doesn't charge it
on February 3, 2026
Posted by: Pablo
Good sound but after a few months I can't change it anymore.
Response from Samsung USBy R&R, February 5, 2026
Hey Pablo,
Thank you for sharing your experience. Galaxy Buds3 Pro are engineered to provide rich sound, balanced audio, and immersive listening for music, calls, and media. If one or both earbuds aren't charging, it could be due to the charging case. Ensure the earbuds are properly seated and aligned in the case. Also, verify you're using an approved charger, use the included USB cable and a Samsung-approved wall adapter (sold separately). Alternatively, the earbuds are compatible with select Samsung QI-enabled wireless charging pads or phones with PowerShare. Check the charging contacts for debris, clean both the contacts inside the case and on the earbuds regularly. Dust, wax, or buildup can hinder charging over time. Refer to our guide on cleaning your earbuds and our online resources on charging your Galaxy Buds, linked below. Samsung products are protected against manufacturing defects under the limited 12-month warranty for each item. You can also opt for Samsung Care+ on eligible devices for extended coverage. Long-term performance is vital for satisfaction, and your feedback helps us understand how daily use affects accessories. We appreciate your perspective as part of our ongoing dedication to quality and innovation. Thank you for being a Samsung customer.
How to clean your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001320/
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience. Galaxy Buds3 Pro are engineered to provide rich sound, balanced audio, and immersive listening for music, calls, and media. If one or both earbuds aren't charging, it could be due to the charging case. Ensure the earbuds are properly seated and aligned in the case. Also, verify you're using an approved charger, use the included USB cable and a Samsung-approved wall adapter (sold separately). Alternatively, the earbuds are compatible with select Samsung QI-enabled wireless charging pads or phones with PowerShare. Check the charging contacts for debris, clean both the contacts inside the case and on the earbuds regularly. Dust, wax, or buildup can hinder charging over time. Refer to our guide on cleaning your earbuds and our online resources on charging your Galaxy Buds, linked below. Samsung products are protected against manufacturing defects under the limited 12-month warranty for each item. You can also opt for Samsung Care+ on eligible devices for extended coverage. Long-term performance is vital for satisfaction, and your feedback helps us understand how daily use affects accessories. We appreciate your perspective as part of our ongoing dedication to quality and innovation. Thank you for being a Samsung customer.
How to clean your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001320/
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Hard to grab
on February 2, 2026
Posted by: Jayy
I like the sound quality, but the design triangular makes it very difficult to grab, also, there is no way you make it fit comfortably, fit tests fail always. If they don't want to do round, hexagonal can be much better. So, noise cancelation doesn't work very well because of the fit.
Response from Samsung USBy R&R, February 4, 2026
Hey Jayy,
Thank you for your feedback on the Galaxy Buds3 Pro. Sound quality remains a central feature of the Galaxy Buds series, and fit significantly influences audio performance and noise cancellation. Design choices explore new methods for comfort and ease of handling, with insights like yours helping us understand how ergonomics and shape affect real-world use. We always appreciate user feedback to refine our designs and identify more functional structures. Thank you for contributing; you are an important part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy Buds3 Pro. Sound quality remains a central feature of the Galaxy Buds series, and fit significantly influences audio performance and noise cancellation. Design choices explore new methods for comfort and ease of handling, with insights like yours helping us understand how ergonomics and shape affect real-world use. We always appreciate user feedback to refine our designs and identify more functional structures. Thank you for contributing; you are an important part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
They sound great the battery life isn't even close
on February 2, 2026
Posted by: zerocool4076
Expertise:Expert
Be here but sounds great but the battery life is very bad the only last three to four hours before they completely die
Features
4
Performance
2
Design
5
Value
4
Response from Samsung USBy R&R, February 3, 2026
Hello zerocool4076,
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We recognize that battery life is crucial to your daily listening, and your feedback helps us see how usage habits and expectations differ among users. The Galaxy Buds3 Pro offer up to 26 hours of playback on a single charge, which can extend to 30 hours with the case fully charged. If your earbuds quickly lose power, try storing them in the case with the cover closed when not in use. You can also adjust notification settings via the Galaxy Wearable app on your connected phone and ensure your earbuds' software is current. For more details, check our online guide linked below. The Buds3 Pro are built to deliver high-quality sound with smart features that improve your experience with music, calls, and media all day long. Thank you for choosing Samsung.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We recognize that battery life is crucial to your daily listening, and your feedback helps us see how usage habits and expectations differ among users. The Galaxy Buds3 Pro offer up to 26 hours of playback on a single charge, which can extend to 30 hours with the case fully charged. If your earbuds quickly lose power, try storing them in the case with the cover closed when not in use. You can also adjust notification settings via the Galaxy Wearable app on your connected phone and ensure your earbuds' software is current. For more details, check our online guide linked below. The Buds3 Pro are built to deliver high-quality sound with smart features that improve your experience with music, calls, and media all day long. Thank you for choosing Samsung.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Huge downgrade
on February 2, 2026
Posted by: Coalsax
A huge downgrade on every front. No appreciable anc, terrible on calls, barely adequate general listening. The battery of the buds is ok but the case doesn't charge well. Not to mention the design, the old design you could blindly put your buds back in the case with one hand but these are fair bit more clumsy to deal with if you are focusing on other things.
Response from Samsung USBy R&R, February 3, 2026
Greetings Coalsax,
Thank you for sharing your detailed experience with your Galaxy Buds3 Pro. Each new Galaxy Buds generation aims to improve comfort, control, and sound quality in different listening situations through innovative design changes. Your feedback on call clarity, noise management, and case usability underscores the personal nature of wireless audio experiences. At Samsung, we keep refining our products with a focus on functionality. We sincerely appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your detailed experience with your Galaxy Buds3 Pro. Each new Galaxy Buds generation aims to improve comfort, control, and sound quality in different listening situations through innovative design changes. Your feedback on call clarity, noise management, and case usability underscores the personal nature of wireless audio experiences. At Samsung, we keep refining our products with a focus on functionality. We sincerely appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
End-User Feedback: Charging Case, Power Management
on February 1, 2026
Posted by: Chris
from 20002
Expertise:Expert
I’ve used these earbuds for nearly a year and have several usability and design concerns that I’d like to share.
First, since ear shapes vary, I had to purchase aftermarket ear fitments to keep the earbuds seated properly without frequently falling out. However, the charging case lid is extremely tight, and I have to remove the fitments every time I place the earbuds in the case to charge. This is inconvenient and suggests the case interior clearance and lid height should be increased to accommodate common fitments.
Second, when I remove the earbuds and set them down, they do not appear to power down automatically. A built-in idle timer or auto shut-off feature would help conserve battery life and improve the overall user experience.
Third, the charging indicator behavior is confusing. The current white light does not clearly communicate charging status. The LEDs should more clearly distinguish states—for example, showing red while charging and changing to a different color (such as blue) once fully charged—so users can quickly understand the charge status at a glance.
Fourth, when I pick up both earbuds at once, there is often a piercing high-pitched feedback noise that is uncomfortable and distracting. This should be addressed through improved handling detection or feedback suppression. Additionally, there should be an option to power off the earbuds via a press-and-hold gesture while they are in use.
Finally, the earbuds feel bulky in the ear and would benefit from a smaller, more ergonomic design.
Please feel free to reach out to me directly if you’d like more detail on any of the points above. I’d also be willing to participate as an end-user tester and provide feedback on devices prior to final approval and production release.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy R&R, February 4, 2026
Hey there Chris,
Thank you for providing such thoughtful and detailed feedback on the Galaxy Buds3 Pro. Comments like this give valuable insights into how real-world use relates to design, comfort, and feature performance. The Buds3 Pro are designed to deliver immersive sound, smart audio features, and everyday convenience, and your detailed observations about fit, indicators, and interactions help guide future improvements to better serve a diverse range of users. Samsung appreciates input from experienced users who engage deeply with their devices. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for providing such thoughtful and detailed feedback on the Galaxy Buds3 Pro. Comments like this give valuable insights into how real-world use relates to design, comfort, and feature performance. The Buds3 Pro are designed to deliver immersive sound, smart audio features, and everyday convenience, and your detailed observations about fit, indicators, and interactions help guide future improvements to better serve a diverse range of users. Samsung appreciates input from experienced users who engage deeply with their devices. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best headphones i ever had
on February 1, 2026
Posted by: Philip
They are really comfortable and i could run with them without worrying.They have great noise cancellation as i couldn't hear anything from outside the headphones.The sound is really good.Connecting them was fairly easy.Battery is quite good too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 6, 2026
Hey Philip,
Thank you for sharing your experience with the Galaxy Buds3 Pro. It’s wonderful to hear how comfortable and secure they feel, even during runs and active activities. Featuring advanced active noise canceling, clear sound, and reliable battery life, these earbuds are designed to support an active lifestyle. We’re glad they’ve become such a dependable part of your routine. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Buds3 Pro. It’s wonderful to hear how comfortable and secure they feel, even during runs and active activities. Featuring advanced active noise canceling, clear sound, and reliable battery life, these earbuds are designed to support an active lifestyle. We’re glad they’ve become such a dependable part of your routine. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US