Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,803 Reviews)
Rating breakdown 14,803 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,030
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Gabriela
from Hope Mills North Carolina
Expertise:Intermediate
Verified Purchase:Yes
Love the noise cancelling and the audio is good. They fit
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Jack
Verified Purchase:Yes
Battery running down to fast and voice quality poor I don't expect
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, March 5, 2026
Hi Jack,
Thank you for sharing your thoughts on your Galaxy Buds3 Pro. We understand that when you use your Galaxy Buds, you want the battery to last as long as you do. We’re here to provide you with useful tips on battery charging, steps to maximize battery life, and ways to prevent damage to your earbuds.
While all of Samsung's earbuds are built to last throughout the day, battery life and charging times can differ based on the model and usage. The Galaxy Buds3 Pro provide up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. Therefore, keeping your case charged greatly improves battery longevity.
Regarding voice quality, it's easy to stay updated on your earbuds by installing the Galaxy Wearable app on your phone or tablet, or the Galaxy Buds app on your PC. These apps let you pair and control your earbuds and check for software updates. This way, you can keep your earbuds current and enjoy all your favorite music.
We have a guide linked below that explains how to keep your Galaxy Buds3 software current. If you need more help, please contact our Samsung Support Team, and we will gladly offer personalized assistance based on your experience. Thank you for your review, and thank you for choosing Samsung.
-Ty
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Thank you for sharing your thoughts on your Galaxy Buds3 Pro. We understand that when you use your Galaxy Buds, you want the battery to last as long as you do. We’re here to provide you with useful tips on battery charging, steps to maximize battery life, and ways to prevent damage to your earbuds.
While all of Samsung's earbuds are built to last throughout the day, battery life and charging times can differ based on the model and usage. The Galaxy Buds3 Pro provide up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. Therefore, keeping your case charged greatly improves battery longevity.
Regarding voice quality, it's easy to stay updated on your earbuds by installing the Galaxy Wearable app on your phone or tablet, or the Galaxy Buds app on your PC. These apps let you pair and control your earbuds and check for software updates. This way, you can keep your earbuds current and enjoy all your favorite music.
We have a guide linked below that explains how to keep your Galaxy Buds3 software current. If you need more help, please contact our Samsung Support Team, and we will gladly offer personalized assistance based on your experience. Thank you for your review, and thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Posted by: TTP3
from US
Verified Purchase:Yes
Sounds great, keeps falling out my ears, other than that!
Features
4
Design
4
Value
3
Response from Samsung USBy R&R, March 5, 2026
Hi TTP3,
Thank you for reaching out and sharing your experience with the Galaxy Buds3 Pro. These earbuds are designed with sound quality in mind, featuring a dual amplifier and a unique 2-way speaker for remarkable audio.
To ensure the best sound quality and comfort, it's important to wear your Galaxy Buds3 Pro properly. A good fit helps prevent discomfort, reduces sound leaks, and lowers the risk of losing an earbud, especially during activities like jogging.
The Galaxy Buds3 Pro come with different sizes of ear tips. Start by selecting the right size that fits snugly in your ears without any gaps, as this helps prevent sound leaks and enhances audio performance. If you need assistance with changing the ear tips, please refer to our guide specifically for Buds3 Pro tips.
Once you've attached the correct ear tips, check the bottom of the earbuds for directional markings. You will see an "L" for the left earbud and an "R" for the right. Insert the R earbud into your right ear with the "R" facing you, and the L earbud into your left ear with the "L" facing you. Slightly angle the earbuds so that the microphones on the bottom are pointing toward your mouth rather than straight down. Adjust the fit by rotating them forward and backward until they feel comfortable.
You can also run an earbud fit test to confirm you have the proper fit. For detailed instructions on achieving the best fit with your Galaxy Buds3 Pro, please check our online guide linked below.
We appreciate your feedback and value your membership in the Samsung community. Thank you!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Thank you for reaching out and sharing your experience with the Galaxy Buds3 Pro. These earbuds are designed with sound quality in mind, featuring a dual amplifier and a unique 2-way speaker for remarkable audio.
To ensure the best sound quality and comfort, it's important to wear your Galaxy Buds3 Pro properly. A good fit helps prevent discomfort, reduces sound leaks, and lowers the risk of losing an earbud, especially during activities like jogging.
The Galaxy Buds3 Pro come with different sizes of ear tips. Start by selecting the right size that fits snugly in your ears without any gaps, as this helps prevent sound leaks and enhances audio performance. If you need assistance with changing the ear tips, please refer to our guide specifically for Buds3 Pro tips.
Once you've attached the correct ear tips, check the bottom of the earbuds for directional markings. You will see an "L" for the left earbud and an "R" for the right. Insert the R earbud into your right ear with the "R" facing you, and the L earbud into your left ear with the "L" facing you. Slightly angle the earbuds so that the microphones on the bottom are pointing toward your mouth rather than straight down. Adjust the fit by rotating them forward and backward until they feel comfortable.
You can also run an earbud fit test to confirm you have the proper fit. For detailed instructions on achieving the best fit with your Galaxy Buds3 Pro, please check our online guide linked below.
We appreciate your feedback and value your membership in the Samsung community. Thank you!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Bad fit. Do not stay in during certain activities
on March 3, 2026
Posted by: Bbguy17
from Aurora, CO
Expertise:Expert
I have had the Galaxy Buds3 Pro for a little over a year now and have had other buds dating back to the initial release in 2019. I feel I have a god feel for the overall sound, quality and comfort of these products. I have been a Galaxy phone customer for about 15 years now and adding Galaxy Buds are very seamless on the Galaxy backbone. I have never had any issues with connecting or pairing other than connectivity issues related to Wi-Fi/internet. Normally an occasional un-pair/re-pair is expected. The Buds3 Pro problem I have has to do with how they fit and the fact that they do not always stay in my ear. Primarily the left bud has a tendency to fall out. I am relatively active and the whole purpose for Buds is, so I don't need to wear a headset on my head when I am at the gym, on a bike ride or on a walk/hike. I have tested all 3 sizes and even different sizes for each ear. The left ear bud just does not stay, and I am constantly re-positioning it, so it does not fall. Sound quality is outstanding. There really is only so much that you can expect from sound from a little device like this that is connected via Bluetooth. In my opinion, Samsung has always been very good with the sound quality. Another issue that I do not like about the Galaxy Buds3 Pro is the way they are controlled. You have to literally grab them and push 1, 2 or 3 times to have them do what you need. In my opinion it is very finicky. You have to listen carefully so you can hear the little beeps to ensure if it was 1, 2 or 3 times that you pressed it. I frequently have to stop and focus on how many times I'm pressing to make sure it is doing what I want. The older models of Buds were much better as they had a larger area that you would tap and tapping was much easier than grabbing with your finger and thumb so you can depress. Now the volume control seems to work okay as I don't need to grab the Bud, I can just put my finger on it and slide up or down. This could probably still be improved but it works okay. In my opinion, the original Galaxy Buds from 2019 have been my favorites. The had the little shark fin on them so that you could place in your ear and twist for secure fit. They would never fall out, and I would even use them on bike rides for that reason. The only reason I don't use them any longer is because the left earbud stopped working. I replaced these with the original Galaxy Buds Pro in 2021. The Galaxy Buds Pro are the worst as far as staying in your ears and the charging case stopped working after about 6 months or so. These fit the worst as you literally have to press them into your ears to try to keep them in and it made them very uncomfortable and sound quality would then be muffled. Between the original Pro and Buds3 Pro I actually used a product from another company as I was extremely unhappy with the Buds Pro. There have been improvements with the Buds3 Pro ear buds but like I mentioned, the left bud just does not stay in my ear and having it fall out while on a ride or walk/run increases the possibility of either damaging or losing the bud altogether and these are not exactly inexpensive. I am once again in the market and honestly looking at other options. Its looking like I will be a former Galaxy Buds customer due to the issues with them staying in my ear. And I understand you will probably respond with the default response explaining how to place them in your ear, making sure to use the correct size and using the fit test. I have done all that. In my case, it has not made a difference. I am giving 2 stars primarily for the sound quality.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R, March 4, 2026
Hey there Bbguy17,
Thank you for sharing your thoughtful feedback after using the Galaxy Buds3 Pro. It’s great to hear that the sound quality and seamless connectivity with other Galaxy devices stood out for you. Many Galaxy users appreciate the immersive audio experience and how naturally the earbuds integrate with their devices for music, calls, and daily listening.
When it comes to the fit of your Galaxy Buds3 Pro, proper placement is key. Wearing your earbuds correctly is important for several reasons: it improves sound quality, enhances comfort, and ensures they stay securely in your ears. Wearing them improperly can lead to discomfort, sound leakage, and an increased chance of losing an earbud, especially while jogging. Therefore, it's essential to achieve the right fit.
The Galaxy Buds3 Pro come with different sizes of ear tips. First, ensure you have the right-sized tips for your ears; they should fit snugly without any gaps. This helps prevent sound leaks and guarantees optimal audio performance. If you need guidance on changing the tips on the Buds3 Pro, please refer to our guide.
Once you have the correct tips on your earbuds, check for directional markings at the bottom. You should see an “L” for the left bud and an “R” for the right bud. Insert the right bud into your right ear with the “R” facing you, and the left bud into your left ear with the “L” facing you. Slightly angle the earbuds so the microphone is pointed towards your mouth rather than straight down. You can adjust their position by rotating them forward and backward until they feel comfortable.
Your feedback helps highlight what customers enjoy most about the Galaxy ecosystem. Thank you for being a part of the Samsung community!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Thank you for sharing your thoughtful feedback after using the Galaxy Buds3 Pro. It’s great to hear that the sound quality and seamless connectivity with other Galaxy devices stood out for you. Many Galaxy users appreciate the immersive audio experience and how naturally the earbuds integrate with their devices for music, calls, and daily listening.
When it comes to the fit of your Galaxy Buds3 Pro, proper placement is key. Wearing your earbuds correctly is important for several reasons: it improves sound quality, enhances comfort, and ensures they stay securely in your ears. Wearing them improperly can lead to discomfort, sound leakage, and an increased chance of losing an earbud, especially while jogging. Therefore, it's essential to achieve the right fit.
The Galaxy Buds3 Pro come with different sizes of ear tips. First, ensure you have the right-sized tips for your ears; they should fit snugly without any gaps. This helps prevent sound leaks and guarantees optimal audio performance. If you need guidance on changing the tips on the Buds3 Pro, please refer to our guide.
Once you have the correct tips on your earbuds, check for directional markings at the bottom. You should see an “L” for the left bud and an “R” for the right bud. Insert the right bud into your right ear with the “R” facing you, and the left bud into your left ear with the “L” facing you. Slightly angle the earbuds so the microphone is pointed towards your mouth rather than straight down. You can adjust their position by rotating them forward and backward until they feel comfortable.
Your feedback helps highlight what customers enjoy most about the Galaxy ecosystem. Thank you for being a part of the Samsung community!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Not good
on March 1, 2026
Posted by: Alejandra
from Texas
Expertise:Expert
Am not happy with them. Only reason I got samsung was because I wanted to be able to locate my earbuds if lost. Well that option is the worst, I could probably have my earbuds in my hands in front of me next to the phone and the app won't find them. There is a 5 mnt timer to find and doesn't work as smooth as I thought they would . I dislike them soooo much
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, March 2, 2026
Hello there Alejandra,
Thank you for sharing your experience with us. The ability to locate your Galaxy Buds is an important feature, especially for those who rely on them daily. We understand how reassuring that functionality can be.
The Galaxy Buds3 Pro are equipped with intelligent connectivity and seamless integration within the Galaxy ecosystem, including support through SmartThings Find. There’s nothing more frustrating than opening your earbuds case and having one fall out of your hand, landing in an unexpected place. Fortunately, you can use your phone to find it!
If your Galaxy Buds go missing, you can easily locate them using SmartThings Find or Samsung Find. Both services let you pinpoint your buds’ locations on a map, enable a ringing sound to help you find them, and send notifications when they’re located.
To make sure you get the most out of this feature, ensure that your phone and the Galaxy Buds' software are up to date. For more information on how to locate your Galaxy Buds3 Pro using SmartThings Find or Samsung Find, see the link below.
We truly appreciate feedback like yours, as it helps us enhance the overall experience. Thank you for being a valued Samsung customer!
Find your lost Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10003616/
-Ty
Samsung Support
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Thank you for sharing your experience with us. The ability to locate your Galaxy Buds is an important feature, especially for those who rely on them daily. We understand how reassuring that functionality can be.
The Galaxy Buds3 Pro are equipped with intelligent connectivity and seamless integration within the Galaxy ecosystem, including support through SmartThings Find. There’s nothing more frustrating than opening your earbuds case and having one fall out of your hand, landing in an unexpected place. Fortunately, you can use your phone to find it!
If your Galaxy Buds go missing, you can easily locate them using SmartThings Find or Samsung Find. Both services let you pinpoint your buds’ locations on a map, enable a ringing sound to help you find them, and send notifications when they’re located.
To make sure you get the most out of this feature, ensure that your phone and the Galaxy Buds' software are up to date. For more information on how to locate your Galaxy Buds3 Pro using SmartThings Find or Samsung Find, see the link below.
We truly appreciate feedback like yours, as it helps us enhance the overall experience. Thank you for being a valued Samsung customer!
Find your lost Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10003616/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy Buds3 Pro
on February 28, 2026
Posted by: Shay
from Miami Fl
These are the worst headphones I have ever bought. They hurt my ears so badly after just a short time of wearing them. They are extremely uncomfortable and not designed well at all. I honestly regret buying them. Total waste of money. I would not recommend these to anyone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, March 3, 2026
Hi Shay,
Thank you for sharing your experience with the Galaxy Buds3 Pro. Comfort is subjective, and finding the right fit is essential for enjoyment. The Galaxy Buds3 Pro are designed with immersive sound, active noise cancellation, and various ear tip options to ensure a secure and comfortable fit for a wide range of listeners. Trying different tip sizes can often lead to a more personalized fit and an enhanced overall experience. We appreciate your honest feedback, as comfort remains a top priority in our audio innovation. Thank you for being a Samsung customer.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Buds3 Pro. Comfort is subjective, and finding the right fit is essential for enjoyment. The Galaxy Buds3 Pro are designed with immersive sound, active noise cancellation, and various ear tip options to ensure a secure and comfortable fit for a wide range of listeners. Trying different tip sizes can often lead to a more personalized fit and an enhanced overall experience. We appreciate your honest feedback, as comfort remains a top priority in our audio innovation. Thank you for being a Samsung customer.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Burning smell on the earbuds
on February 27, 2026
Posted by: Rkm32
from South Carolina
[Employee of samsung] I bought 2 bud pros for me and my wife during thanksgiving. Both of them have constant burning plastic smell that’s nauseating. I am disappointed with the product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, March 3, 2026
Hi Rkm32,
Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. If you notice any unusual smell coming from your earbuds, it may be due to the internal materials. We recommend refraining from continued use. Additionally, if the earbuds feel too hot to touch, please contact our Samsung Support Team, as it may be necessary to evaluate your Galaxy Buds3 Pro.
We have partnered with uBreakiFix as an authorized repair location. Please note that Samsung products are covered against manufacturing defects in materials and workmanship under a limited 12-month warranty specified for each product. Additionally, we offer the option to add extra coverage with Samsung Care+, which provides extended support and protection for eligible devices.
We are here to help. Please contact Samsung Support using the information provided below. Thank you for your feedback and for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. If you notice any unusual smell coming from your earbuds, it may be due to the internal materials. We recommend refraining from continued use. Additionally, if the earbuds feel too hot to touch, please contact our Samsung Support Team, as it may be necessary to evaluate your Galaxy Buds3 Pro.
We have partnered with uBreakiFix as an authorized repair location. Please note that Samsung products are covered against manufacturing defects in materials and workmanship under a limited 12-month warranty specified for each product. Additionally, we offer the option to add extra coverage with Samsung Care+, which provides extended support and protection for eligible devices.
We are here to help. Please contact Samsung Support using the information provided below. Thank you for your feedback and for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: LRed
Verified Purchase:Yes
These are great headphones. The only downside is the shape of the ear piece. It can be finicky to get back into the case at times. Really my only complaint! Love my galaxy buds.
Response from Samsung USBy R&R, February 27, 2026
Thank you for sharing your joy, LRed! It’s great to know the Galaxy Buds3 Pro is making an impact in your daily routine. We’re glad it’s living up to the Samsung standard. Thank you for being a part of the Samsung ecosystem.
-Ty
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-Ty
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Written by a customer while visiting Samsung US