Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,796 Reviews)
Rating breakdown 14,796 reviews
5 Stars
10,172
4 Stars
2,422
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Anonymous
Verified Purchase:Yes
My medium eartip ripped after trying to replace with the bigger ones. It took an hour to take the plastic piece stuck on the earbud. The eight earbud metal mesh has a slight gap and the right earbud blade light is brighter than the left one.
Response from Samsung USBy Social Commerce, July 30, 2024
Hi there Eleazar Williams, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it must be to have a brand new device that is not operating as intended or expected. We have provided links to an article to help with the process to change out the ear tips of the device without complication. We have also provided links to the Samsung Support Team and your warranty information to help you work towards a resolution for this matter. Thank you for being a Samsung customer. -Elizabeth
How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
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How to change the Samsung Galaxy Buds3 Pro eartips
https://www.samsung.com/uk/support/mobile-devices/how-to-change-the-samsung-galaxy-buds3-pro-eartips/
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Written by a customer while visiting Samsung US
Posted by: R Rosen
Expertise:Intermediate
Verified Purchase:Yes
Great upgrade from previous version. Noise canceling is amazing for earbuds. Connects quickly to phone for calls. So far my favorite ear buds out.
Written by a customer while visiting Samsung US
Posted by: Fizo
from Detroit,MI
Expertise:Intermediate
Verified Purchase:Yes
This is an excellent earbuds. Battery longevity is what I am not too sure about.The earbuds sits perfectly to the ears. The sound is great.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Martha
Verified Purchase:Yes
Opening from box one ear bud was missing a ear tip. Also I enjoyed last year earbud more it had better sound and noice canceling. I love eamsung but this were not as expected.
Response from Samsung USBy Social Commerce, July 26, 2024
Hi there Martha, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you troubleshoot any aspect of your device that is not meeting your expectations. We have shared links to two articles to help you with the audio quality of your earbuds. We have also included a link to the Samsung Support Team to help you with the eartips you mention being missing. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Posted by: TBurr
from Visalia, CA
Expertise:Intermediate
Verified Purchase:Yes
I am still getting used the design and to be honest, I liked the design of the Buds2 Pro much better. Maybe these will grow on me but only time will tell. I did see all the issues people are reporting online that they had with their Buds, but I don't seem to have these issues. Mine look and sound good. Again maybe something to get used to, but I keep catching my shirt on the buds when I take off my shirts and they pop out. I do really like the sound so this is driving my overall rating but I can't give a full 5 stars since I am not a huge fan of the design.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
4
Written by a customer while visiting Samsung US
Posted by: Jman
from New york
Expertise:Intermediate
Verified Purchase:Yes
Wouldn't use these while going for a run because fiddling with the pinch controls are troublesome. Strange hissing noise when using 1 earbud. My buds2 pros never did this. Sound quality is good, fitment is decent, I dislike the fact that the stem is triangular. More extra fiddling when placing them back into the case. Battery life is enough to carry me an entire day. The LED light bar indicator is kinda cool. Dislike how this funnels me into using only samsung products to get the full potential sound quality with this really expensive product. Overall it's fine
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, July 26, 2024
Hi there Jman, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot the audio quality and features of your device that are not meeting your expectations. We have a few articles we have linked below to help you with the audio functionality. The touch settings you mention can take some time to adjust to the new movement and usage. We have also included a link to the Samsung Support Team if you have additional questions or would like assistance with any aspect of your device. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Abaddon
Verified Purchase:Yes
These are much improved over the Buds2 Pro from the sound quality, to the fitment is just better.
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Philadelphia, Pa
Verified Purchase:Yes
No issues. Features are just as described. Another Samsung product I'm very pleased with. Great sound clarity and simple to use
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US