Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,799 Reviews)
Open Ratings Snapshot
Rating breakdown 14,799 reviews
5 Stars
10,174
4 Stars
2,423
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,529
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Great Earbuds
on July 27, 2024
Posted by: Zzan
Verified Purchase:Yes
They work and do the job. A nice upgrade from my previous pair.
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Buds Pros are mid
on July 27, 2024
Posted by: Yeahh
Verified Purchase:Yes
The noise canceling could be a bit more better and the fit of rubber tips aren't not the best.
Response from Samsung USBy Social Commerce, July 31, 2024
Hi Yeahh, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how valuable and necessary your earbuds are to you on a daily basis. We would love to help you troubleshoot the fit and ANC feature of your earbuds to maximize your overall experience. We have provided links to an article about the ANC feature, audio quality, fit, and a video about changing the ear tips provided with your device. We also provided a link to the Samsung Support Team to help you further if these resources do not help you resolve these matters. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I hope this can fixed on a software update
on July 27, 2024
Posted by: Jorge
Expertise:Intermediate
Verified Purchase:Yes
The ambient sound is poor and I feel the noise canceling make a weird noise when a strong sound happens, i think is better on the buds 2 I hope this can be fix on a software update.
Response from Samsung USBy Social Commerce, July 31, 2024
Hello Jorge, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot the aspect of the ANC feature that is not meeting your expectations. We have provided a link to two articles that can help you with this matter at your convenience. We also have provided a link to the Samsung Support Team if this experience continues or you would like any additional assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
do not buy
on July 27, 2024
Posted by: rex s
Verified Purchase:Yes
worst product, and not usable at all.
whenever anc is on, there are white noise that makes me headaches.
Response from Samsung USBy Social Commerce, July 31, 2024
Hello Rex S, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not functioning as expected. We have provided links to two articles to help you troubleshoot this matter with the ANC feature of your device. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than buds 2 pro
on July 27, 2024
Posted by: Jose
from Fl
Expertise:Intermediate
Verified Purchase:Yes
Can't be any happier. The battery last long sound is awesome, looks amazing and they are extremely comfortable.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great!
on July 27, 2024
Posted by: Speedpass
from Los angeles, Ca
Expertise:Intermediate
Verified Purchase:Yes
Love the new fit and love the sound. I believe these are the best ones yet.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Kepp pushing the Envelope Samsung .
on July 27, 2024
Posted by: Mario77414
from Bay City tx
Expertise:Expert
Verified Purchase:Yes
Amazing chang think about buy the white pair as well
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing
on July 27, 2024
Posted by: Kennemore
Verified Purchase:Yes
The product's quality is excellent, and the sound is impressive.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
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