Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,799 Reviews)
Rating breakdown 14,799 reviews
5 Stars
10,174
4 Stars
2,423
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Cory T
from Idaho
Expertise:Intermediate
Verified Purchase:Yes
The sound is amazing. The fit and finish are good. Love being able to change tracks and volume with my voice. My only wish is that you could amplify the ambient sound a little more like I could on buds 2 pro.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Irish
from Dothan Alabama
Verified Purchase:Yes
10/10 for noise cancelling
10/10 four sound quality
9/10 design wise
10/10 four sound quality
9/10 design wise
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Cal G
from Wisconsin
Expertise:Expert
Verified Purchase:Yes
Great fit, amazing sound! they fit very well, and sound much better than the buds2 pro. the new controls take a bit to get used to but after a week or so they're just as easy to use as previous generations. I wish all devices supported the UHQ audio right away but going to have to wait for One UI 6.1.1 to try that out.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: Odom01158
Verified Purchase:Yes
Great sound and love the pinch controls. Only issue I have is fit in my right ear.
Written by a customer while visiting Samsung US
Customer Rating
3
Diamonds in the Rough
on July 28, 2024
Posted by: MrPooks
They're great...except for the well-documented issues. The tips on mine were VERY difficult to remove. I managed to do it without tearing them, but it shouldn't have been that difficult. Also, you hear a high-pitched squeal when you insert the Buds in your ear. SO FAR, it hasn't been loud, so I don't think it'll cause ear damage, but others have complained it's very loud. When they work, though, they sound great and have a lot of useful features. I especially love the blade design for controls.
Response from Samsung USBy Social Commerce, August 1, 2024
Hi there MrPooks, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you during usage on a daily basis. We would love nothing more than to help you troubleshoot the audio quality of your earbuds that you mention experiencing. We have also included a video of the process of removing the ear tips in case you require further adjustments. Lastly, we have provided a link to the Samsung Support Team if you have additional questions or would like assistance with the features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Facebook
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Ttown
from Missouri
Expertise:Intermediate
Verified Purchase:Yes
Earbuds Are Great Just One Issues Is The Earbuds Tips Will Tear When Trying to Remove Them. Should Have More Sizes Because Each Person Ear Are Different Sizes. Earbuds Pro 3 Are Very Clear, Great Sound
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Manny
from Oregon
Expertise:Expert
Verified Purchase:Yes
I really wanted to like these but unfortunately, I can't recommend them.
THE BAD:
1. They don't fit properly, at least in my ears. This is isn't going to be a problem for everyone I imagine, but it was for me. I can't get a good deal no matter what.
2. when putting them in the other right earbud often make a horrible high pitch sound, right in your ear.
3. The one I received was faulty and I haven't been able to get any support from Samsung. The right ear bud won't charge. I wanted to give them another chance, with a different pair, but Samsung just suggested that I restart the ear buds. Yeah no that didn't fix it. At this point I went with different headphones and will just be returning these.
1. They don't fit properly, at least in my ears. This is isn't going to be a problem for everyone I imagine, but it was for me. I can't get a good deal no matter what.
2. when putting them in the other right earbud often make a horrible high pitch sound, right in your ear.
3. The one I received was faulty and I haven't been able to get any support from Samsung. The right ear bud won't charge. I wanted to give them another chance, with a different pair, but Samsung just suggested that I restart the ear buds. Yeah no that didn't fix it. At this point I went with different headphones and will just be returning these.
THE GOOD:
They do sound great.
They do sound great.
So, I can't recommend these. Quality control seems to be an issue and getting support from Samsung to fix their mistake is a huge waste of time (I went through 4 reps in their chat and still nothing).
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 1, 2024
Hi there Manny, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galay Buds3 Pro. We completely understand how valuable the performance of your earbuds are to you every day. We have some great articles available online to help our customers troubleshoot any frustration they are experiencing. These articles are available through search in the Support Section of our website. Please, reach out to us again at any time if you have questions or would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Samsung Community
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X
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Crystal Springs, MS
Expertise:Expert
Verified Purchase:Yes
Absolutely the best purchase of earbuds I've ever made.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US