Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,799 Reviews)
Rating breakdown 14,799 reviews
5 Stars
10,174
4 Stars
2,423
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Jsids
from Long Island, NY
Expertise:Intermediate
Verified Purchase:Yes
Great product! I was skeptical to order another pair of in-ear headphones, because I didn't love the fit and performance of the Buds2 Pro and have been using the Buds Live for a few years, but these have surpassed my expectations. The fit and sound are great, I love the controls and the microphone performance on phone calls is way better. Take advantage of the trade-in to get a nice chunk off and order these!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Paul
Expertise:Intermediate
Verified Purchase:Yes
Earbuds sound great when playing music, etc. The microphone for Windows computers still has massive issues. The mic does not pick up your voice and no one on the other end can hear you. Seems to be a well documented issue with Samsung that has been around for generations with little to no fix
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, August 2, 2024
Hello Paul, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you trobleshoot this matter with the microphone of your earbuds. Without knowing what software on your computer you are using for your calls, we have provided a link to the Samsung Support Team. They can work with you one on one to determine where this matter may be occuring and works towards a resolution. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Buff
from Beaufort, SC
Expertise:Intermediate
Verified Purchase:Yes
I had very high hopes for these, and really wanted to like them, but I think they will be relegated to occasional office work. They are comfortable, and I really like the controls on the stems, vice touch controls. A little awkward to put in the case, but after a few times you get used to the angle. The deal breaker for me is the poor anc. For general day-to-day walking around, but anything that produces any kind of louder noise is getting through. Case in point; I wore them while mowing the lawn yesterday and it was almost like the anc was off. I stopped to check several times and sure enough, anc was on and adaptive was off. Just not as good as the buds pro 2, which is unfortunate. Also, while weed eating the yard there was a crackling sound when I hit the grass or anything solid, like the sudden louder sound caused some kind of distortion.
All in all, they are solid for every day use. Just don't expect better performance than the buds 2 pro, which I will be going back to until and unless they address these glaring issues.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Social Commerce, August 2, 2024
Hi Buff, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are happy to hear you found the earbuds comfortable to wear and the stems easy to use. We have provided a link to an article about the ANC feature of your earbuds to help you in this matter. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
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Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: JeHi
Expertise:Intermediate
Verified Purchase:Yes
First, I am coming from the Buds2 pro. The sound quality is awesome. Fit is different and the controls will take some getting used to. The learning curve because of the shape change is steep but I hope I will get the hang of it soon.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: Rolando
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
Vast improvements over galaxy buds pro! Better sound, improved functionality, and much more comfortable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Smith
from Missouri
Expertise:Expert
Verified Purchase:Yes
They're ok. I just really don't like the white and regret not getting the black ones. Some of the touch functions are way different than my Galaxy Buds2
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: JR V
from Somerville, MA
Expertise:Intermediate
Verified Purchase:Yes
I don't like the fit and I tried ALL of the tips? They're not loud either!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 2, 2024
Hey there JR V, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the ideal fit of your earbuds is to you and we would love to help you troubleshoot this matter and see if you can achieve the fit you are seeking. We have provided a link to an article to help you troubleshoot this matter at your convenience. We have also shared a link to the Samsung Support Team if this experience continues and you'd like to discuss further with our experts. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: JP Germishuizen
Verified Purchase:Yes
Always good to Upgrade, waiting for my Buds 3 Pro... Super excited.
I would recommend this to a friend!
Features
5
Written by a customer while visiting Samsung US