Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,801 Reviews)
Rating breakdown 14,801 reviews
5 Stars
10,176
4 Stars
2,423
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Anonymous
from Spring Grove, il
Expertise:Expert
Verified Purchase:Yes
Awesome sound and great quality and features. Easy to use and look great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Chris
from New York, NY
Expertise:Intermediate
Verified Purchase:Yes
The new design makes the earbuds stay in my ears much better and prevents them from falling out like the previous ones. Compared to the Buds2 Pro, the noise cancellation is significantly improved. It’s like night and day. I tried all three ear tip sizes, and only the largest one fits well according to the fit test. However, the largest tips make my ears swollen and uncomfortable after about two hours, so I have to take them out and rest. Overall, the Buds3 Pro are the best Galaxy Buds yet.
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Nir Raz
from Miami FL
Expertise:Intermediate
Verified Purchase:Yes
wonderful buds! Its amazing that my old ones got a great value to be upgraded as well! Im very happy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 30, 2024
Posted by: KarinaC22
[This review was collected as part of a promotion.] Best buds I've had...worth it! Great battery life and noise canceling. Sound is the best yet! Would recommend.
Value
5
Written by a customer while visiting Samsung US
Posted by: Samsung Universe
from California
Expertise:Intermediate
Verified Purchase:Yes
Great buds! Excellent sound quality - the redesign is a hit and comfortable. Killer sleeper function: on-device voice-activated controls! No delay and works like a charm.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Life changer
on July 30, 2024
Posted by: Ace419
[This review was collected as part of a promotion.] Galaxy AI has changed the whole range of Samsung products. The Galaxy Buds 3 Pro are the best earbuds I've ever used. I usually forget I'm even wearing them until the dog barks and then it blocks him out. One of the best choice I've made.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great feature set and look, terrible fit
on July 30, 2024
Posted by: BlahBlah
[This review was collected as part of a promotion.] Love the sounds and the features. But the fit is horrible for my ears no matter what your tip I use I cannot get a seal. Never had this problem with any of the other versions of Galaxy buds. Beware if you have large ear canals or small. I haven't noticed any difference with Galaxy AI
Value
2
Response from Samsung USBy Social Commerce, October 24, 2024
Hey there Blahblah, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is not meeting your expectations for fit. We have provided a link to an article to help you with the placement, and recommend performing a fit test when connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you have additional questions or continue to experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Zeke
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
These are a huge downgrade from the previous generation. They hardly stay in your ear, the sound quality is worse, the noise cancelling only works part of the time, and they are not as comfortable. I loved my buds pro 2s, but am definitely returning these after using them for a week.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 8, 2024
Hi there Zeke, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are always happy to help our customers with any aspect of their Samsung products that do not meet their expectations and can enhance their overall experience. With regards to the audio quality, we have provided a link to an article to help you troubleshoot the functionality at your convenience. We have also provided a link to an article to help you with the ANC setting. We have also provided a link to the full device manual to help you adjust the equalizer setting and have the listening experience that aligns to your preferences. For the fit, we have also provided a link to an additional article to help you with the optimal placement. We also recommend performing a fit test with your earbuds while they are connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if you have additional questions or continue to experience these frustrations with your earbuds. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US