Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,801 Reviews)
Rating breakdown 14,801 reviews
5 Stars
10,176
4 Stars
2,423
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Amit Kumar
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Bad fitment over ear. AnC is not good at all. thinking of returning
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 12, 2024
Hi there Amit Kumar, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fito f your earbuds is to you every day. We have shared a link to an article to help you with the placement of your earbuds for the optimal fit. We have also shared a link to an article about the ANC feature of your earbuds. Lastly, we have shared a link to the Samsung Support Team if this matter continues to occur with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
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Samsung Community
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Goutham
from Dallas, texas
Expertise:Expert
Verified Purchase:Yes
These are the best buds available for samsung phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Patricia
from Northern Virginia
Verified Purchase:Yes
I am still trying to figure out my headphones. I like them because I don't have to worry about losing them. I use them often compared to the to buds 2pro.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ahha
from Flowood MS
Expertise:Expert
Verified Purchase:Yes
Big Samsung fan great product. I would recommend it to everyone.
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ammaron
Expertise:Intermediate
Verified Purchase:Yes
Love the sound of the earbuds, they sound much fuller then the buds 2 pro. The controls are nice to use, I like that you now have volume control on both earbuds separately. My only gripe is that this new design doesn't stay in my ears very well. The bean design of the buds pro and pro 2 kinda locked into the back of my ear, while these ones only seem to friction fit with the tips. I'm readjusting them every so often so they don't fall out, which isn't terrible, but it is slightly inconvenient. Other than that I'm loving them, and I can't wait for the UHQ update to come
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: mark2341
Verified Purchase:Yes
First of all, when doing an earbud fit test, I could not get a good fit using any of the provided tips (this was according to the app). Although when in my ear, I don't understand why it's a poor fit, it seems to be okay for sound and staying power in my ear.
The earbud tips are absolute garbage! When conducting the fit test, one each of the large and small tips tore apart at the base, leaving part of the tip on the earbud, so now my only good set of tips is the middle size.
The earbud tips are absolute garbage! When conducting the fit test, one each of the large and small tips tore apart at the base, leaving part of the tip on the earbud, so now my only good set of tips is the middle size.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, August 12, 2024
Hey Mark2341, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a new device that is not functioning as expected. We have shared a link to a video we have to help you with changing the ear tips of your earbuds. We have also shared a link to the Samsung Support Team to help you with the ear tips that have been damaged during use. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Lj ebon
from Cleveland, ohio
Expertise:Expert
Verified Purchase:Yes
Amazing quality. Totally worth the upgrade from the pro 2. Better everything!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Roko621k
from New York
Expertise:Expert
Verified Purchase:Yes
I guess I got lucky, I got them early. What can I say, I got a perfect unit. I love them, so many good things about these buds. The sound is amazing, once I did my custom EQ, I am not a heavy bass person, you miss to many things in the background with the bass up. You can identify each and every instrument when turning down the bass.
The killer feature on these buds is VOICE COMMANDS without a wake word. I did have a problem with music skipping to the next track in my Playlist with a popping sound, a song would never finish before I would hear the pop then it would skip to the next track. I fixed it by turning off voice commands then turning it back on. Super comfortable to wear for long stretches!
The killer feature on these buds is VOICE COMMANDS without a wake word. I did have a problem with music skipping to the next track in my Playlist with a popping sound, a song would never finish before I would hear the pop then it would skip to the next track. I fixed it by turning off voice commands then turning it back on. Super comfortable to wear for long stretches!
They are the best buds I have ever owned and I have had many.
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US