Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,801 Reviews)
Rating breakdown 14,801 reviews
5 Stars
10,176
4 Stars
2,423
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Tony
from Ntx
Expertise:Expert
Verified Purchase:Yes
My 2pro was way better!!! I shouldn't have traded them in for these. These keep popping out of my ears randomly. They are bulky and don't fit well. The sound is decent but they keep falling out I doubt these will last!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
3
Response from Samsung USBy Social Commerce, August 13, 2024
Hi Tony, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you on a daily basis, and we would love to help you with the audio quality and fit of your earbuds. We have provided a link to an article to help you with the placement of your earbuds, as well as a video to help you change the ear tips of your device to get that secure fit. You can also perform a fit test with your earbuds in your ears and connected in the Samsung Wearables App. With regards to the audio quality, we have provided a link to an article to help you with this feature, and a link to the Samsung Support Team has been provided to help you if any of these experience continue or you have additional frustrations with which you would like assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Just the tip of the iceberg on how bad these are.
on August 3, 2024
Posted by: Bill
from USA
Expertise:Expert
Verified Purchase:Yes
Horrible design! Tried to change the ear tips on two different sets and they broke. Even followed their video and still came apart. Could never get a good seal, testing the fit quality failed every time. There is so much more wrong with them, I just don't have enough room to write.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 13, 2024
Hi Bill, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the durability, fit, and full functionality of your earbuds are to you every day. We have available to offer peace of mind Customer Care+, and we have provided a link if you are interested in exploring this option. We have also provided a link to the Samsung Support Team to offer additional assistance after you have watched the video and followed all of our troubleshooting instructions. Thank you for being a Samsung customer. -Elizabeth
Customer Care+
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Beninlexington
from Lexington
Expertise:Intermediate
Verified Purchase:Yes
Excellent sound and volume range. The battery lasts as long as my Galaxy buds 2, which means I only have to charge them a couple times a week. The stems fit in my ear and stay in better than the stemless GBP2 and I've worn them for as long as 3 hours without any discomfort or pressure. I haven't tried the translation feature yet and I don't often use the noise cancelling, so I can't really speak to those aspects. Overall, I'm happy with the purchase and would recommend them to others that had difficulty keeping the GBP2s in there ears.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Marcelo
Verified Purchase:Yes
amazing sounds and volume control, light bar is cool and the noise cancelling is better than the buds pro 2
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Phil
from Saginaw, MI
Expertise:Intermediate
Verified Purchase:Yes
I like them, however, the silicone ear covers rip easy. Could have done better there.
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Rowan
from Gloversville, NY
Verified Purchase:Yes
Love the crystal clear sound quality, both when I'm listening to music and when I'm talking to my friends. I made a video walking home at night for a friend and right away she commented on the ambiance of sound - she could even hear the cicadas buzzing in the back (though tbf those guys are pretty loud, LOL) while the overall quality of sound still prioritized my speaking voice, even when my phone was held at a good distance from me.
I apologize, I don't know much tech speak, but the difference from the buds2 to the buds3 is palpable and I have no regrets.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Reggie O
Expertise:Intermediate
Verified Purchase:Yes
I pre ordered the buds 3 pro. Build and quality is sub par. The blade light is not same brightness. The seam is not perfect. However, overall sound quality is good. Better than the buds 2 pro I traded in.
Response from Samsung USBy Social Commerce, August 12, 2024
Hello Reggie O, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We are pleased to hear you are happy with the improvements to these newly redesigned earbuds over your previous generation. We would love to help you with the blade light of your device, and have provided a link to the full device manual to help you adjust the settings of this feature. We have also provided a link to the Samsung Support Team if you experience anything out of the ordinary or would like assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Rustam
Verified Purchase:Yes
Good, beautiful. I returned after news about broken Buds. I'm scared. I will buy later, with Galaxy S25Ultra.
Written by a customer while visiting Samsung US