Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,801 Reviews)
Rating breakdown 14,801 reviews
5 Stars
10,176
4 Stars
2,423
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Rich S
from CA
Expertise:Intermediate
Verified Purchase:Yes
The ear tips are barely thick enough to be considered rubber. I've never had a set of earbuds have the tips reverse themselves when removing them from my ears before. Also, a horrible high pitch whine will sometimes happen when inserting them into ear. Maybe that's from the noise cancellation? They do sound good so I am hoping performance improvements will immediately be sent out by update.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there Rich S, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you with any frustrations you are experiencing and help you have the best experience possible with your earbuds. With regards to the audio experience you mention when you are placing the earbuds, we have provided a link to a great article to help you with this directly. We have also shared a link to the full device manual and the Samsung Support Team if this experience continues and you would like assistance with any features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Galaxylove305
from Miami, Fl
Expertise:Expert
Verified Purchase:Yes
Significant upgrade from the buds 2 pro...music sound has excellent bass and silky context...voice calls are clear as day with other end receiving perfect call quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has some great features
on August 3, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] The AI features help with day to day activities and the hands free features help when driving around
Value
5
Written by a customer while visiting Samsung US
Posted by: Ckk hi
from Hawaii
Expertise:Expert
Verified Purchase:Yes
Battery life is too short. 2 hours less than my Bose and Siny
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Eugene
from San José, CA
Expertise:Intermediate
Verified Purchase:Yes
I needed to change the tips. They were very difficult to take off and I thought they were going to rip apart. They finally came off and I stuck the larger size on them. The sound quality is absolutely amazing. The battery life is no were what is advertised! I get around 4 hours with pass-through barely turned on. I like the lights but turning them on further reduces the battery life to about 2 hours. They are great buds as long as you do not need pass-through or fancy lights.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Nek08a
Verified Purchase:Yes
Buds are great but my right bud doesn't charge all the way to 100% somerhing is off
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there Nek08a, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you troubleshoot the battery of your device. We have provided a link to an article to help you with this matter at your convenience. We have also shared a link to the Samsung Support Team and warranty information for your device. We hope you'll reach out to them at your convenience if you would like additional assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Posted by: DorianGray
from Yonkers, N.Y.
Expertise:Intermediate
Verified Purchase:Yes
These Galaxy Buds3 Pro have an amazing sound quality, especially with the equalizer to customize my soundtracks. They charge fast in the case a few times if i am out and about all dayjamming to music and talking all day. The noise canceling feature is great, as well as the siren feature and when i am talking to lower the volume. My only complaint is that on the Ambient Sound Setting, it drains the battery super fast. And i took them on a real hard test run listen to music for 4 hours straight from a full 100% charge, they went dead and i had to put them in the case to charge for 30 minutes for a full charge. So i don't use the Ambient Sound and i plan ahead if i want to listen to music all day. Oh, pairing my music with friends so they can all listen to my music is dope!!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Saturn
from IL
Expertise:Expert
Verified Purchase:Yes
The earbuds are extremely comfortable the blade lights are an amazing feature the active noise cancellation is excellent The ambient is very useful for what having conversations or for hearing the outside world when you're out and about overall the comfort is amazing the features are plentiful and there's a lot to love with these earbuds Good job Samsung as always!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US