Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,801 Reviews)
Rating breakdown 14,801 reviews
5 Stars
10,176
4 Stars
2,423
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: DGAF
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
Love these new ear buds. The sound quality is way better than my samsung buds 2. Deff recommend these
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Meme
from Minneapolis MN
Expertise:Expert
Verified Purchase:Yes
The sound is so amazing and clear. How to use them was a little difficult to understand but once you get how to start/stop music or how to raise ans lower volume, they're perfect. They fit great and stay in during workouts. I love them!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Marisol
from Woodbridge, Va
Verified Purchase:Yes
Love them! They're completely comfortable, LOVE that I don't have to go to my phone to lower or turn up the volume.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ron S
Verified Purchase:Yes
Comparing with APP2 which I've used for couple of years before getting these. The fit is better for me. Sound quality is also quite solid except for treble (can be somewhat mitigated with EQing). ANC is 95% as good as AP. Ambient mode on these is better to my taste.
Written by a customer while visiting Samsung US
Posted by: Jack
from Marietta, GA
Expertise:Expert
Verified Purchase:Yes
They are great. It would have been 5 stars but for the flaw in your case for the charging case. You can't press the pairing button when charging case is in the travel case. Clearly a design flaw.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: CLOS
from California
Expertise:Expert
Verified Purchase:Yes
The ear buds are tend to slip off when you sweat, I tried all 3 sizes of the rubber insoles and won't stay in, the previous buds had better sound and fit better
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, August 13, 2024
Hey CLOS, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the security of your earbuds fit is to you for your usage and enjoyment during a range of activities. We have shared a link to an article to help you with the optimal placement of these redesigned earbuds. WE also recommend doing a fit test while you are wearing your earbuds and connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if this experience continues with your earbuds. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519
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Written by a customer while visiting Samsung US
Posted by: Sidrk
from NJ
Verified Purchase:Yes
The new design is better than the previous. The sound seems good. However the quality seems a little weaker than the previous
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Blake
from Texas
Expertise:Expert
Verified Purchase:Yes
Broke the first medium sized pieces when pulling off, they make a terrible high pitched noise when adjusting in my ear with my hands.... Noise cancelling kinda sucks
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
1
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there Blake, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot any experience you are having with your device that is causing frustration. With regards to the ear tips you are trying to change for the ideal fit, we have provided a link to a great video we have available to walk you through the steps. For the high pitched noise you mention experiencing, we have provided links to two articles to help you at your convenience. One article will help you reset your earbuds, and one that will address the audio of your device directly. Lastly, we have shared a link to the Samsung Support Team to offer additional assistance if any of these or other frustrations occur. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US