Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,801 Reviews)
Rating breakdown 14,801 reviews
5 Stars
10,176
4 Stars
2,423
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Feels cheap plastic and the ear tips break off
on August 4, 2024
Posted by: Nnnn
from LA
Expertise:Intermediate
Verified Purchase:Yes
Been a huge fan of Galaxy buds pro series. These feel so cheap when you feel it in your hands. There's so many design flaws with the ear tips breaking so easily. I ended up breaking the s size and L size when I was trying to replace it. Many people broke it too. The clip on case, it blocks the Bluetooth button on the bottom and it's so hard to take off. Design 1/10 whoever designed these should get fired.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 13, 2024
Hello Nnnn, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We appreciate your enthusiasm for our brand of devices, and we would love to help you thoroughly enjoy your new earbuds as much. We have provided a link to a video we have available to help you change the ear tips of your device with ease. We have also shared a link to the Samsung Support Team to assist you with any additional features that are causing frustration for you. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Facebook
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Ryan T
Expertise:Expert
Verified Purchase:Yes
There are improvements across the board compared to the Buds2 Pro. The active noise canceling and ambient sound modes sound more natural, the new swipe controls are more convenient and won't accidentally trigger (though they are more difficult to use with gloves), the sound tuning has a slight bass boost with excellent clarity and a more enjoyable presentation, and new shape is more comfortable for long periods of listening and for sleeping.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Trevor
Verified Purchase:Yes
Fit well. Ear tips ripped first time taking them off. ANC in the right earbud sounds different then the left
Response from Samsung USBy Social Commerce, August 13, 2024
Hi Trevor, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you change the ear tips and troubleshoot the audio quality of your earbuds at your convenience. We have shared links to articles to help you troubleshoot these from the comfort of your home, as well as to the Samsung Support Team. You can work with these experts through chat to ensure you have the best experience possible with your new earbuds. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Peepers 74
from San Diego, California
Expertise:Intermediate
Verified Purchase:Yes
These are my third version ofbthe Galaxy Buds Pro, Pro 2 and now Pro 3. They are sound good to be but Pro 3 are definitely my favorite based in the audio alone.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Jason C
from Santa Clara, CA
Expertise:Expert
Verified Purchase:Yes
These are really comparable to AirPod Pro 2. Very comfortable fit that I can put it on for a few hours.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Dharmik
from South Carolina
Expertise:Expert
Verified Purchase:Yes
Bad noise cancelation. I could hear a buggy sound sometimes . Probably going to return it.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, August 13, 2024
Hello Dharmik, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the uninterrupted listening experience is to you every day and we would be happy to help you with both the ANC feature and audio quality of your earbuds. We have provided links to resources to help you with these features and to reset your earbuds. Lastly, we have provided a link to the Samsung Support Team if this experience with your audio continues or you have additional questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Never want to take them off
on August 3, 2024
Posted by: MrBojangles
[This review was collected as part of a promotion.] Impressed with the Buds3 pro sound and controls. Easily switches between my S24 Ultra and Watch Ultra
Value
5
Written by a customer while visiting Samsung US
Posted by: BR0DR1GU3Z
Verified Purchase:Yes
A great upgraded Galaxy Buds Pro 3, so far I like this one even better then the last 3 other galaxy buds I've had. Great job,
Written by a customer while visiting Samsung US