Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,801 Reviews)
Rating breakdown 14,801 reviews
5 Stars
10,176
4 Stars
2,423
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Gustavo Caceres
from New York, NY
Expertise:Expert
Verified Purchase:Yes
I returned the product it was horrible. The earbuds kept disconnecting and the eartips ripped when exchanging for different size
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Social Commerce, August 14, 2024
Hey there Gustavo, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the uninterrupted listening experience is to you with your earbuds, and we are always happy to help our customers acheive this goal. We have provided a link to two articles to help you with the connection of your earbuds, and another to a video to help you change the ear tips. We hope you have found a pair of earbuds that gives you the immersion you are seeking. Thank you for being a Samsung customer, and don't hesitate to reach out to us again with questions or additional feedback on all of your Samsung products. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Tristan
from Miami
Expertise:Expert
Verified Purchase:Yes
Galaxy pro3 excellent noise cancelation and sound quality battery life is really good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung hit a home run with the Galaxy Buds3 Pro
on August 4, 2024
Posted by: Biggie B
from Arkansas
Expertise:Intermediate
Verified Purchase:Yes
Best version of Galaxy Buds yet! Love the voice controls and swipe volume control. Would recommend anyone with a previous version of the Galaxy Buds to upgrade NOW to the Buds3 Pro's.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rudy
from OR
Expertise:Intermediate
Verified Purchase:Yes
Great sound and great fit. Love the light feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Decent sound, poor fit, subpar ambient sounds
on August 4, 2024
Posted by: Tmolina
from Los Angeles, Ca
Expertise:Expert
Decent quality. Buds Live are a better product than this. Sadly, those are discontinued. These buds have a fair battery life, closing in at 5 to 6 hours with constant playback. The ambient sound microphone needs tweaking; high pitch sounds or loud bangs sound more uncomfortable with the earphones on. Lastly, no matter what ear tips I use, these do not stay in my ears. Not very premium to be considered pros. This is coming from a loyal samsung fan. Buds Live are way better than this.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, August 14, 2024
Hello Tmolina, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable to your life every day your earbuds are to you. We would love to help you with the fit and features of your earbuds and help you have the best experience possible. We have provided links to articles to help you with the fit and audio quality of your earbuds. We also recommend doing a fit test with your earbuds, while they are in your ears and connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you continue to experience disruptions to your listening experience or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Intisab
from Arizona
Expertise:Expert
Verified Purchase:Yes
Excellent sound quality and noise cancellation fuatures.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Bjon
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Love Samsung products but Galaxy buds 3 pro has it's problems. The tips tear when trying to change and I can not get a good fit in the ear.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Social Commerce, August 14, 2024
Hi Bjon, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day. We have shared a link to a video to help you change the ear tips to a different size and help you get the secure fit you are seeking. We have also provided a link to the Samsung Support Team if you wish to discuss this matter further. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Colby
from TN
Expertise:Intermediate
Verified Purchase:Yes
Battery life not as good as Bud 2 Pro. Ear tips are easily damaged with no instruction on how to properly remove them. I damaged 2 of mine. They do sound great and cancel out noise well. I've been in noisy environments and people say they just hear me when I speak and no background noise which is great.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US