Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,801 Reviews)
Rating breakdown 14,801 reviews
5 Stars
10,176
4 Stars
2,423
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Trash
on August 5, 2024
Posted by: Unhappy
from Dallas
Expertise:Expert
I got this last month and I am extremely dissatisfied. The buds keep falling off and no replacement tips are available.
I
I
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 14, 2024
Hello there, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you troubleshoot the fit of your earbuds and help you have the best uninterrupted listening experience possible. We have provided a link to an article to help you with the ideal placement, and a video to change the ear tips to the size that best fits your ears. We also suggest performing a fit test while you wear your earbuds and connect to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if this experience continues, and you would like assistance with any of the features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Sweetstea
from NY
Expertise:Intermediate
Verified Purchase:Yes
Audio after sometime, idk but it'll start to lag and refuse to fix it's self until I put them back into the dock and take em back out.
Music would cut out in and out once it starts happening
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Jerminator2006
from Tennessee
Expertise:Expert
Verified Purchase:Yes
They would not stay in my ears no matter which tips I used. The sound was not a noticeable improvement on the previous iteration and the ANC was markedly worse. I would not recommend these.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 14, 2024
Hi there Jerminator2006, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how important the fit of your earbuds is to you on a daily basis, and we would love to help you have the best experience possible. We have provided a link to an article to help you troubleshoot the placement of your earbuds for the ideal fit, and we recommend following up with a fit test while you are wearing your earbuds and connected to the Samsung Wearables App. We have also provided a link to a video to help you change out the ear tips to the size that best fits your ears. For the ANC feature, we have provided a link to an article about this specific setting. We have also shared a link to the Samsung Support Team if you continue to experience these frustrations. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Comfortable, amazing sound
on August 5, 2024
Posted by: Johnny
[This review was collected as part of a promotion.] I'm not thrilled about the stem change from the typical Samsung Buds, but almost everything else is an improvement. Galaxy AI is very nice and makes a lot of things a lot easier. The sound is incredible, the battery life could be better.
Value
5
Written by a customer while visiting Samsung US
Posted by: Papahobo
from Cleveland, OH
Expertise:Expert
Verified Purchase:Yes
Do not switch to various devices as smoothly as Google Pixel Buds do or previous Galaxy Buds2 Pro. Great sound though.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: IVAN
Expertise:Expert
Verified Purchase:Yes
Have a weird buzz of static and feedback if you have ambient on
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Bond
from NY
Expertise:Intermediate
Verified Purchase:Yes
Looks good, comfortable fit, sounds and NC is great, touch interaction not so good, battery life average.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Rose
Verified Purchase:Yes
I love the new design of the the Samsung 3 Pro ear buds! They fit more snug in my ear even during hot sweaty activities.
Written by a customer while visiting Samsung US