Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,801 Reviews)
Rating breakdown 14,801 reviews
5 Stars
10,176
4 Stars
2,423
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Battery life not great
on August 11, 2024
Posted by: Snix
from Oregon
Expertise:Expert
cool features, but even with all of them turned off only getting around 5-6 hours without noise cancelling max. with the use of features and use of noice cancelation even less.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, August 20, 2024
Hi Snix, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are overall pleased with the features and audio quality of your device. We have provided a link to an article to help you with the battery capabilities of your earbuds, and another to the Samsung Support Team. These experts can offer additional assistance if this experience with the battery of your earbuds continues. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 11, 2024
Posted by: Cocampo8
from Washington
Expertise:Beginner
I bought these a few weeks ago and I love them. No issue at all.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZING!!!
on August 11, 2024
Posted by: Ant21salz
[This review was collected as part of a promotion.] I recently upgraded from the s22+ to the s24 ultra and man where do I start the screens brightness and resolution make watching movies and videos so great it's like my own personal movie thatre screene. I have never heard a phone speaker so loud and clear before it feels like I'm in the show sometimes. Thr new addition of galaxy ai has been so helpful at work with the active transalting it has made business so much easier. Overall so impressed with all the little nuances of this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge Upgrade
on August 11, 2024
Posted by: Ant21salaz
[This review was collected as part of a promotion.] The buds3 pro re a huge upgrde from thr buds 2pro. The sound quality is better as well as the battery life. I love the addition of the nee TouchPad I don't find myself skipping and pausing my music by mistake just from adjusting the earbuds anymore. They are an over all huge improvement and I love thr new angular design!! The new Galxy AI does so well with the adaptive noise controll!
Value
5
Written by a customer while visiting Samsung US
Posted by: james
Verified Purchase:Yes
Solid battery life. Works as intended. Great sound quality. Slick design.
Written by a customer while visiting Samsung US
Posted by: Jay An Avid Samsung User
Verified Purchase:Yes
Pro: Sound quality is better than my older Galaxy Buds 2 Prol
Con: Bluetooth continues to disconnect
Con: Does not have a good fit regardless of the size of the earpiece.
I would prefer the lesser quality sound of my Galaxy Buds 2 Pro than the inconsistency of the Bluetooth and the earbuds falling out of my ears. Please send my Galaxy Buds 2 Pro back.
Con: Bluetooth continues to disconnect
Con: Does not have a good fit regardless of the size of the earpiece.
I would prefer the lesser quality sound of my Galaxy Buds 2 Pro than the inconsistency of the Bluetooth and the earbuds falling out of my ears. Please send my Galaxy Buds 2 Pro back.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, August 19, 2024
Hi there Jay, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you with any features of your earbuds that are not operating as expected or intended. We have shared a link to an article to help you with the placement of your earbuds, and a video to help you change the ear tips of your device to help you get the ideal secure fit. We have also shared a link to two articles to help you troubleshoot the connection of your earbuds to your phone or other device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Written by a customer while visiting Samsung US
Customer Rating
5
Incredible
on August 11, 2024
Posted by: Astonishing
[This review was collected as part of a promotion.] The new design and case are next level on the new Galaxy Buds 3 Pro!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No different size ear buds attachment. MISSING
on August 10, 2024
Posted by: Tommy W
from Fort Lauderdale Florida
Expertise:Expert
Verified Purchase:Yes
No different sized ear buds included like the instructions say there are to be. Misleading
I would recommend this to a friend!
Features
2
Performance
3
Design
1
Value
3
Response from Samsung USBy Social Commerce, August 19, 2024
Hi there Tommy W, we appreciate you feedback on your Samsung Galaxy Buds3 Pro. We understand how important all of the accessories for your device are to you. We have provided a link to the Samsung Support Team to work with you directly through chat to resolve this experience. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US