Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,802 Reviews)
Rating breakdown 14,802 reviews
5 Stars
10,177
4 Stars
2,423
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Big disappointment - old buds were much better
on August 25, 2024
Posted by: Dan J
from Cary, NC
Expertise:Intermediate
I've had the old Galaxy Buds2 for a couple of years and the battery was starting to wear out...so I decided to see what the latest can do. I've been very disappointed....
* Sound quality - very similar to the old buds.; but I do get slightly richer sounds from the new Buds3 pro.
* Microphone - the old buds were much better - get a little wind on these new ones and forget it.
* Sound quality in wind - the new buds seems to have MUCH more wind noise than the old buds. I suspect the bars hanging down act as wind noise makers.
* Battery life - the buds3 are better than the old buds.
* Noise reduction - the new buds3 are really bad. I did several tests with the new buds and the old buds...and the old buds were far superior. I used them with a blender - I didn't even hear the blender on the old buds and the music was great; but the new buds I couldn't hear the music.
* Weight - the old buds weighed in at 11grams on my scale...these new buds are are 12grams.
* Fit - the old buds felt *slightly* better than the new ones.
* Sound quality - very similar to the old buds.; but I do get slightly richer sounds from the new Buds3 pro.
* Microphone - the old buds were much better - get a little wind on these new ones and forget it.
* Sound quality in wind - the new buds seems to have MUCH more wind noise than the old buds. I suspect the bars hanging down act as wind noise makers.
* Battery life - the buds3 are better than the old buds.
* Noise reduction - the new buds3 are really bad. I did several tests with the new buds and the old buds...and the old buds were far superior. I used them with a blender - I didn't even hear the blender on the old buds and the music was great; but the new buds I couldn't hear the music.
* Weight - the old buds weighed in at 11grams on my scale...these new buds are are 12grams.
* Fit - the old buds felt *slightly* better than the new ones.
I've actually read the manual and tried a variety of settings in the app.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy Social Commerce, August 27, 2024
Hey there Dan J, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you every day and we would be happy to help you troubleshoot any aspect of your device that is causing your frustration. We understand you have perused the full device manual and adjust the audio settings to better align to your preferences. If you haven't done so already, we have provided a link to the Samsung Support Team to help you troubleshootand ensure your earbuds operate as intended. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: the_real_7
Verified Purchase:Yes
Love these things—they completely outshine the AirPods 2 Pro.
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing earbuds!
on August 25, 2024
Posted by: Maldo
from New Jersey
Expertise:Expert
After getting my Galaxy Buds 3 Pro today, I have to say that these are some of the best earbuds I've ever had. The audio is great, the new touch features are responsive, and the integrated AI features work very well, being able to recognize voices and sirens to active ambient sound. Previously, I had the Galaxy Buds 2 and although they were good, these are on another level and I would recommend them to anyone looking for new earbuds!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Fit and Sound
on August 25, 2024
Posted by: Txhntr
[This review was collected as part of a promotion.] I ordered the Galaxy Buds3 Pro and the fit for me is just better with the Buds2 Pro. I work in a loud environment and the fit is important for the noise cancelation feature to work properly. I think because the fit is better with the Buds2 Pro(for me) the sound is also better also. I will be staying with my Buds2 pro for now.
Value
2
Response from Samsung USBy Social Commerce, August 27, 2024
Hi there Txhntr, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the secure fit of your earbuds is for the full experience of the ANC setting and help you fully immerse in your work and other activities. We have provided a link to an article to help you troubleshoot the fit of your earbuds, along with a link to a video to help you change the ear tips if necessary. We have lastly shared links to the full device manual and the Samsung Support Team to help you with the audio quality and settings to align the experience to your listening preferences. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Bendotti
from Stanwood, WA
Verified Purchase:Yes
these new ear buds are amazing. Best ear buds I have gotten to date
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best sounding galaxy buds yet
on August 24, 2024
Posted by: flipmcgee
[This review was collected as part of a promotion.] The new buds 3 pro have become my new favorite headphones. I've had them long enough now to compare them to my buds 2 pro and explore all the new features and they better in almost every way. The new voice controls allow me to control the playback and volume of music effortlessly even in noisy environments like an airplane . It works almost perfectly the first time every time and I am able to speak softly so that others don't even notice. It's really useful when hiking or anytime your hands are occupied. Not a gimmick. The gesture commands are another way to silently send commands to the earbuds if you also have a watch. I almost never have to touch the ear buds to use the touch controls. The fit is the most comfortable of any prior buds although the new form factor is not great for running or other high movemt activities as the buds will fall out. They need a wing top option to hold them in. The sound however is fantastic and the noise canceling is incredible on par with other over the ear headphones I use to travel with. It's a bit awkward to try and use the touch controls while walking or moving as you will pull them out trying to pinch or swipe while moving. The older style buds 2 pro are much better for activity and these are great fir travel or hiking or low activity use cases. You can also interact with galaxy AI while wearing these and it works much better due to the excellent voice recognition.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
DEFECTIVE FAULTY PRODUCT
on August 24, 2024
Posted by: Blahzeah
from Massachusetts
Expertise:Expert
DO NOT BUY DEFECTIVE AND FAULTY BLADE LIGHTS AND AUDIO QUALITY SAMSUNG HAS REFUSED TO EXCHANGE OR DO ANYTHING ABOUT IT I HAVE BEEN IN A VISCIOUS TRANSFER CYCLE SINCE DELIVERY DATE AUGUST 19 2024 IT HAS BEEN 5 DAYS IN COUNTING NO RESOLUTION
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 26, 2024
Hi there Blahzeah, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day and we'd be happy tohelp you with any aspect of your device that is not meeting your expectations. We have shared a link to the full device manual to help you with the bladelights, and an article to help you troubleshoot the audio quality. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Facebook
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the Buds 3 Pro!
on August 24, 2024
Posted by: Aaron911411
from Tulsa, Ok
Expertise:Expert
Love them! The sound quality is good! The ANC is good, and they don’t fall out of my ears! I can wear them for extended periods without them irritating my ears. I really like the new design!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US