Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,423
3 Stars
1,030
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Kerem c ulger
from Mi
Expertise:Intermediate
Verified Purchase:Yes
Left side is not charging in box very short battery life it has disappointed me really. I spend a lot of money i doesn't worth it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, September 6, 2024
Hi there Kerem, we appreciate you sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how important the battery of your earbuds is to you every day. We have provided a link to an article to help you with the battery of your earbuds. We have also shared a link to the Samsung Support Team to offer additional assistance with the charging of your device. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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Written by a customer while visiting Samsung US
Customer Rating
1
Mine for 4 weeks, in repair for a week plus
on September 5, 2024
Posted by: Mcobb
from Georgia
Expertise:Expert
I pre-ordered these and had them delivered July 22th. They have never wirelessly charged with the case from the pre-order or any other case i have ordered.
Starting around August 18th the right ear bud began intermittently not charging in the case even when the case was at 100%. I put in a ticket an took it to a ubreakifix on the 28th. I still don't have them back as of closing September 6th due to a system error that they are blaming on samsung's part. I tried chat to find out what was going on and got booted to other support agents without any resolution. Repair has now had the buds for a quarter of the time that I had.
It is a good thing that I still have my pro 2s and recommend them, but I find it hard to find the words strong enough to warn you to stay away from these.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 6, 2024
Hi there Mcobb, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have your device be so new and not operating as intended or expected. We recommend reaching back out to the UBreakIFix location that is doing the repair to your device, if you haven't done so already. We have also provided a link to the Samsung Support Team. You can reach out to this team through chat for any updates they may have as well. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: MIKE
Verified Purchase:Yes
Sound quality is okay I think they were too expensive for the quality. They paired nicely they recognize they are in very well.
Response from Samsung USBy Social Commerce, September 6, 2024
Hi Mike, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you feel as though you have made a great investment in your earbuds, and have the best listening experience possible. We have provided a link to an article to help you with the audio quality of your earbuds, and to the full device manual to help you with any setting adjustments to best align your earbuds to your preferences. Lastly, we have shared a link to the Samsung Support Team if you have questions or continue to experience anything out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
3
poor case design
on September 5, 2024
Posted by: pukebottom
from Colorado springs
Expertise:Expert
C'mon Samsung do some more research and testing on your products before you sell them.. why do I I have to turn each bud 180 degrees before putting it in my ear? I should just be able to grab it from the case and go right in my ear. I shouldn't have to fumble around with it every time I want to use them or put them away! Oh is it so lights that don't do anything are visible from the case? Hahaha what a joke.. good quality sound but the microphone picks up a lot of ambient noise
I would recommend this to a friend!
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy Social Commerce, September 6, 2024
Hey Pukebottom, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand that the new redesign of the earbuds and the charging case can take some adjustment time with usage. We have provided a link to an article to help you with the ambient sound with your microphone at your convenience. We are happy to hear you are pleased with the other features and aspects of your new earbuds, and have provided a link to the Samsung Support Team. You can reach out to these experts if you ever have questions, or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
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Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the samsung galaxy buds 3 pro
on September 5, 2024
Posted by: Robert
[This review was collected as part of a promotion.] Dear Samsung
I am writing to express my utmost admiration for the Samsung Galaxy Buds 3 Pro earbuds. Their exceptional features, particularly the A.I.-powered live transcription and language interpretation capabilities, have greatly enhanced my user experience. Additionally, the immersive sound quality provided by the intense drivers during gaming sessions and action-packed movies creates an unparalleled sense of engagement.
Despite occasional challenges faced by Samsung, their products consistently surpass industry standards. Having experimented with various ecosystems, I can confidently assert that Samsung remains unmatched in terms of overall quality and innovation.
Best regards,
Robert
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the Features, But Missing Previous Design!
on September 5, 2024
Posted by: Samira
from Alabama
Expertise:Intermediate
Verified Purchase:Yes
I love the color, the power, and the amazing features—almost everything about it! The active noise canceling is definitely an improvement over the last version. But there’s one thing that bugs me: the 'little legs.' This AirPods-style design doesn’t do it for me, and the legs keep getting caught on my earrings, which is super annoying. I really miss the sleek, hidden-in-my-ear design of the Pro2.
I would recommend this to a friend!
Features
5
Performance
5
Design
1
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Bad quality
on September 4, 2024
Posted by: Anonymous
Expertise:Expert
Within one month and little use having issue with case charging and right side buds not charging at all and now have to go through all the repair process because samsung can not provide replacement.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 6, 2024
Hello Mohit Patel, thank you for sharing your experience with your Samsung Galaxy Buds3 Prow ith us. We understand how important your earbuds are to you every day, and how frustrating it can be when they are not functioning as intended or expected. We are pleased to hear you have begun the repair process, and hope you are able to get back to the great listening experience soon. We have provided a link to the Samsung Support Team if you have questions or would like any updates as this process moves forward. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
LOVE the Fit
on September 4, 2024
Posted by: Ms RJ
from New York NY
Expertise:Intermediate
Fits in my ear MUCH better than the Pro 2. I had to change the tip, watched the video first, and they fit great. With the Pro 2 I ALWAYS hand to readjust in my ear. The only thing is with the Pro 2 you could set when the ANC comes back on after talking to someone, I have to find out how to this on the 3, if I can.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US