Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,423
3 Stars
1,030
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Mike S
from Austin TX
Expertise:Intermediate
Verified Purchase:Yes
Absolutely horrible support , headphones whistling when you try to put it in
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 9, 2024
Hey Mike S, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you every day. We have provided a link to an article to help you troubleshoot this experience. This can also be caused when putting your earbuds in if you are covering the microphone while placing the earbuds. Lastly, we have shared a link to the Samsung Support Team if these tips and measures do not help you resolve this experience. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Posted by: Crypto Man
from LA, CA
Expertise:Expert
Verified Purchase:Yes
Best headphones ever. The noise canceling is great as well. Once it's on it makes everything outside quiet. One - Zonk is these are not built for the gym, once you start sweating it starts to slip out the ear. Also one little touch from a towel or your hand, it falls out on the floor so you have to be very careful at the gym. But as long as you don't move too much these headphones are great, A+, good battery life. Very cool, very good sound quality, GREAT BASE (even compared to my Dre beats headphones, this has good base too and it sounds louder!) I have not tried the interpretation mode on these headphones where it translates for you when someone is speaking another language, cant wait to try it. Another - Zonk is it is really hard to turn up the volume or skip a song on the headphone because it's on the thin stem so when you try to do that, it moves the headphone out of your ear, so I avoid it by just changing volume or skipping songs on the actual phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Keeps sliding out of my ears
on September 8, 2024
Posted by: xXSPA12TINXx
from California
Expertise:Intermediate
Ive had these earphones for about a week they're definitely an improvement to the buds 2 pro regarding sound but they just keep falling out I find myself pushing them back into my ear very often with any type of movement I make they slide out ive tryed different ear tip sizes and it the same thing.
I would recommend this to a friend!
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Social Commerce, September 9, 2024
Hi there xXSPA12TINXx, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how important the secure fit of your earbuds is to your uninterrupted listening experience. We have provided a link to an article to help you with the placement of your earbuds, and we recommend performing a fit test with your earbuds while connected in the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if this experience continues and you would like to discuss your experience further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Jpgw
from Tx
Expertise:Intermediate
Verified Purchase:Yes
I really liked the design, only the ear pads cannot be changed because they feel stuck and when you remove them they break, that is the only thing I did not like.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best decision ever.
on September 8, 2024
Posted by: Dr Thomas
from Fl
Expertise:Intermediate
I am amazed with these. The noise canceling option is out of this world. It literally drowns out noise and makes you feel like you are in a soundproof room. As a runner, I appreciate the adaptive options too because I can clearly hear my music while maintaining awareness of my settings. Absolutely worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Alicia
from Arlington, TX
Expertise:Intermediate
Verified Purchase:Yes
They sound really good and clear.They are comfortable to wear. I wish the battery lasted longer.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Elada
from El Paso, Tx
Expertise:Intermediate
Verified Purchase:Yes
I love it! So easy to wear and hearing is the best experience.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Fall out, loose using large tips
on September 8, 2024
Posted by: wild
Expertise:Expert
They fall out even on large tips. I have always worn medium tips and never needed large tips in 20yrs of buying earbud headphones. This is the first time I've had to use large tips and they still fall out. They get even worse when they get sweaty from a workout and fall out all the time. Samsung needs to provide multi flange tips or XL tips. Also the medium tips ripped when removing them so don't expect to clean these tips since they'll just rip to shreds. Samsung doesn't realize how stupid it is that they have to make a dedicated web page and YouTube video to "show" people how to fit their earbuds. It's not rocket science so that means you made a badly designed product.
The noise cancellation doesn't cancel out treadmill noise which is kind of annoying for AI NC.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 9, 2024
Hello Wild, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not operating as expected or intended. If you haven't done so already, we also recommend performing a fit test with your earbuds connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team to offer additional options that may be available to you with your earbuds and the fit. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US