Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,423
3 Stars
1,030
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Adam
from New Mexico
Expertise:Intermediate
Verified Purchase:Yes
I was literally taken back by the sound quality of these buds. Worth every penny
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Larry P
from Indianapolis
Expertise:Intermediate
Verified Purchase:Yes
Took a little to get use to the clicks, instead of tapping. Great sound.
I would recommend this to a friend!
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Just don't.
on September 9, 2024
Posted by: Antz
from Pa
Expertise:Intermediate
I was using the original galaxy buds pro for years and thought to upgrade to this. It was a mistake. The stems on the buds are aweful for handling them as well as trying to toggle the buttons. The lid to the case doesn't open enough for man hands so you fumble the buds and drop them half the time while trying to put them in the case. Sound quality feels/sounds the same as the original buds. The buds are overall, meh at best. This coming from someone that almost never writes reviews since the world is full of everyone's opinions already.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 10, 2024
Hi Antz, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important specific features of your earbuds are to you every day. We would be more than happy to help you troubleshoot any frustrations you are experiencing. We have provided a link to the full device manual to help you with the different settings and capabilities. We have also shared a link to the Samsung Support Team if you have questions or would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Comfort and bass
on September 9, 2024
Posted by: Fufu
Recently got it in over the weekend, and I must say. The upgrade is really great and slightly more comfortable than my buds2 pro, the bass and the noise canceling surrounding is much better, and plus a free case is always a happy buds
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Eric
Verified Purchase:Yes
way overpriced for the qality that you get, it also make randomly high pitched noise when
Response from Samsung USBy Social Commerce, September 10, 2024
Hi there Eric, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you for a range of reasons throughout the day. We would love to help you have the best experience possible with your earbuds. The high pitch sound you mention experiencing may occur due to the microphone being covered when placing in your ears or making other adjustments. We have provided a link to an article to help you if this is not the case. We have also shared a link to the Samsung Support Team if this experience continues or you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Mrs Phillips
from Bronx NY
Expertise:Expert
Verified Purchase:Yes
I love the way you put them in your ear and it feels like it instantly locks into position in ear feeling very secured in place awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Excellent sound poor deseing missing features
on September 9, 2024
Posted by: KDTMD
from Washington DC
Expertise:Expert
Verified Purchase:Yes
While the sound quality is outstanding, the design and the features of this set does not justify the price tag or Samsung's reputation. I had both the Buds pro and pro 2, but the change in design ruined a good set. While these are more confortable than Buds pro 2, they fall easily, don't have the tapping control feature (pinch instead) which is annoying. I've accidentally terminated phone calls trying to adjust the set. Another missing feature is the wireless charging that the pro 2 set has. I prefer Samsung products because of better features than competitors but this one is a big miss for Samsung. Because of the triangular shape they are not easy to place back into the case.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
3
Response from Samsung USBy Social Commerce, September 10, 2024
Hi there KDTMD, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important specific features of your device are to you every day. These earbuds are designed with wireless charging capabilities, and we have provided a link to the Samsung Support Team to help you if you are experiencing difficulty with this feature. We have also shared a link to an article to help you with the placement and fit of your earbuds, and recommend doing a fit test when connected to the Samsung Wearables App. Lastly, we have shared a link to the full device manual to help you with all of the features and functionality. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Do not listen in the bath. Got a very loud squelching sound that hurt my ears. Due to moisture I assume. I wasn't warned about this in the reviews
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US