Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,803 Reviews)
Rating breakdown 14,803 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,030
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Erica Green
from Lagrangeville, NY
Verified Purchase:Yes
They are nice, i love the noise cancelation feature
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: John
from San Antonio Texas
Expertise:Beginner
Verified Purchase:Yes
I love my new earbuds
Their great..i had first generation but these are alot better
Their great..i had first generation but these are alot better
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ketty
from Michigan
Expertise:Beginner
Verified Purchase:Yes
Great design and liked new features. Easy to use .
I would recommend this to a friend!
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Mitch V
from Chantilly, VA
Expertise:Expert
Verified Purchase:Yes
Noise cancelling in these are excellent. The battery is less than expected but overall great headphones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The Updated Buds are... Pretty, Pretty Good
on September 10, 2024
Posted by: Kevin
from Chicago, Illinois
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from the Buds Plus and enjoying my experience. Sound quality, volume level are major noticeable improvements. I was a little worried about the style change with the stems, but have had no complaints and like the sleekness of the color and design. The extra pinch feature takes a little time getting used to, as does putting the buds back into their charging case (the buds plus were so easy and convenient). But with those being the only 'negatives' I'm happy I no longer have to shove my old buds into my ear just to hear over a slight breeze taking the dog for a walk or the noise on a plane! Give em a try!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy!
on September 10, 2024
Posted by: Ari79es
Is horrible. Doesn't fit to the ear and fall constantly. Previous buds are better
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Ari79es, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important the ideal fit of your earbuds is to you every day. We have provided a link to an article to help you with the ideal placement of your earbuds, and another link to a video to help you change the ear tips to help you get the secure fit you are seeking. We also recommend performing a fit test while you are wearing your earbuds and connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if this experience continues or you would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jazz
Expertise:Intermediate
Verified Purchase:Yes
They dont fit in the ear very well and the sound is worse than the buds 2 pro. I'm returning these as they don't fit or sounds very good.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Social Commerce, September 10, 2024
Hi there Jazz, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how valuable the fit of your earbuds is to your usage and overall enjoyment. We have provided a link to an article to help you with the fit, and recommend doing a fit test in the Samsung Wearables App. We have also provided a link to a video to help you change the ear tips to a different size if you haven't done so already. Lastly, we have shared a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Cmartinsen
Verified Purchase:Yes
Terrible product. Broke after two hours, samsung support was smooth at least
Response from Samsung USBy Social Commerce, September 10, 2024
Hi there Cmartinsen, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you and how frustrating it can be when your earbuds are not meeting your expectations. We are happy to hear you have been able to work with Samsung Support to resolve this matter. We hope you'll reach out to us again in the future with questions or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US