Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,803 Reviews)
Rating breakdown 14,803 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,030
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Lawless
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Multi-connect would be something that would push it to 5 starts. To limit it to ONLY Samsung devices is irritating. Also, lights should have the option to flash to the beat of the music with option to be from internal or external music.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Good with only one issue
on September 10, 2024
Posted by: Nathan
Expertise:Expert
Well these are great all around build quality is great, sound is phenomenal, lights are cool people like these more than airpods and always give complements on it. I only have one issue however. Sometimes at lower volumes my right earbud has a buzzing noise that's annoying me to death. Hope it can be updated with a software update or maybe I got a bad pair.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Arti
from DMV
Expertise:Intermediate
Verified Purchase:Yes
The fancy lights and the case are pretty cool. Good audio/voice quality, but the sharp angles and the weird shape feels underwhelming. Plus the in-ear detection is wonky and due to that half the time either of the earbuds stops working, or keeps changing the noise cancellation. And the ear-tip makes my ear itch - hasn't happened with any other material/brand.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Arti, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how valuable your earbuds are to you every day for a range of reasons. We have provided a link to an article to help you reset your earbuds for the in-ear detection. We have also provided a link to the Samsung Support Team if you continue to experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Cee Jay
from Chicago, IL
Expertise:Expert
Verified Purchase:Yes
The purchasing process was easy, the agent assisting was pleasant.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: David
Expertise:Intermediate
Verified Purchase:Yes
Great pair of ear buds. Easy fitting in the ear. Good looking pair really stand out
I would recommend this to a friend!
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Macaquito
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Excellent sound, everything works very well,the best earbud Samsung has ever made.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Jimmy
Expertise:Intermediate
Verified Purchase:Yes
Disappointed. The Buds2 seem to have better sound, less crackling artifacts, better fit, better controls, better case, etc.. Oh well.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
3
Response from Samsung USBy Social Commerce, September 11, 2024
Hello Jimmy, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how important the full immersive listening experience is to you on a daily basis. We would love to help you troubleshoot the audio quality of your earbuds at your convenience, and have provided a link to an article to help you below. We have also provided a link to the Samsung Support Team if this experience continues, and you would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Billy e
Verified Purchase:Yes
Not badly priced, they fit well wven though my eara normally dont like headphonrs lik3 these
Written by a customer while visiting Samsung US