Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,803 Reviews)
Rating breakdown 14,803 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,030
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Nick F
from Kansas City, MO
Expertise:Expert
Verified Purchase:Yes
Sound quality is great. Noise canceling is fantastic. I am not super impressed with the new controls for volume, skipping tracks, and pausing. I also think they could use to be a little bit louder. Overall, an improvement from the buds 2 pro.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Jim K
from Indianapolis, Indiana
Verified Purchase:Yes
Each earbud squeaks loudly in the ear when putting them in. It is not a subtle sqeak either. It is ear piercing and painful. Noise cancelling is far worse than the Galaxy Buds Pro 1 that i traded in for these. Sound quality is poorer as well. Bass is almost non existent even after using custom equalizer. I would highly NOT recommend these ear buds. They are trying to charge a premium price for a low quality product. Just stay with your buds pro or buds pro 2. They are far superior to the newer adaptation.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Jim K, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important the superior audio quality is to you for an uninterrupted listening experience and immersive experience. We have provided a link to an article to help you troubleshoot the audio quality at your convenience. The feedback you mention experiencing while placing your earbuds may be caused by the microphones being covered while you are inserting the earbuds. We have also shared links to the full device manual and the Samsung Support Team if these experiences continue and you would like assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: 100Stars
from Texas
Expertise:Intermediate
Verified Purchase:Yes
I really like them. But the only problem is butting them back into the case as they do not easily go back in. I have to turn them to a certain angle (triangular design).
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Roanoke Va
Expertise:Intermediate
Verified Purchase:Yes
Hurt my ears. They are not comfortable especially long periods of time
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Social Commerce, September 11, 2024
Hi James, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable a comfortable fit with your earbuds is to your usage and enjoyment. We have provided a link to an article to help you with the ideal placement, a link to a video to change the ear tips to help you with a comfortable fit. We also recommend doing a fit test with your earbuds connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you would like additional assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Georgia, USA
Expertise:Expert
Verified Purchase:Yes
I'm very pleased with these buds. The sound, fit, and, other options are awesome.
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Selwyn
from Georgia
Expertise:Expert
Verified Purchase:Yes
Great product, love the noise cancelation.when i watch movies the sound is like a movie theater
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Luke
Verified Purchase:Yes
Wish it had longer battery life for single use. Do get feed back at time when putting in my ear.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Lizzy
from NC
Expertise:Beginner
Verified Purchase:Yes
I really like the new ambient sound but the right bud screeches sometimes. I also have very small ears and even with the various ear tips I struggle keeping them on. Other than that they are pretty innovative.
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy Social Commerce, September 11, 2024
Hi Lizzy, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are pleased with the new ambient sound features and the updates that have been made to these earbuds. We would be more than happy to help you with the experiences that are causing frustration for you, and help you have the best experience possible. We have provided a link to two articles, one to help you with the fit, and another to hep you with the audio quality. We have lastly provided a link to the Samsung Support Team to offer additional assistance if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US