Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,803 Reviews)
Open Ratings Snapshot
Rating breakdown 14,803 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,030
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Noise canceling is just not there...
on September 10, 2024
Posted by: Heavy Earbud user
Expertise:Expert
Verified Purchase:Yes
Noise canceling is just not there...Other brands in the same price range are way better. If you wear during fast movement, the design creates more wind noise that can be overcome by the earbuds.
The case feels cheap and also the earpuds themselves. Again, others in the same price range are better.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you for a range of different activities and needs. We would love nothing more than to help you maximize your experience with your earbuds and any of your Samsung products. For the ANC setting of your earbuds, we have provided a link to an article to help you at your convenience. We have also shared a link to the Samsung Support Team for any other features that are not meeting your expectations. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great sound but fall out during workout
on September 10, 2024
Posted by: Marco
from Lodi , CA
Expertise:Expert
Verified Purchase:Yes
Great sound and battery life love the voice commands for the gym but they fall off after 45min of workout and the ANC dos not seem as good as my previous buds 2 pro witch I unfortunately traded in for this pair
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Mjh209, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are pleased with the audio quality and enhance features of your earbuds. We have provided a link to an article to help you with the fit, and to a video to change the ear tips if you haven't done so already. We have also provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great!!!!
on September 10, 2024
Posted by: Vivian J
from New York
Expertise:Expert
Verified Purchase:Yes
Super comfortable great sound much better that Buds 2 pro ( at least for me) so far very good!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst design and quality ever
on September 10, 2024
Posted by: Moh Shaikh
from New York
Expertise:Expert
Verified Purchase:Yes
Worst design ever. Garbage. Overpriced. Falls off the ears. Waste of money
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Moh Shaikh, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you troubleshoot any aspect of your device that is not meeting your expectations. We have provided a link to an article to help you with the fit of your earbuds, and another to a video to change the ear tips of your earbuds for a secure fit. We also recommend doing a fit test with your earbuds connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team to offer assistance on any other features that are causing frustration. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Bud pro 3
on September 10, 2024
Posted by: Larry
from Kersey pa.15846
Expertise:Intermediate
Verified Purchase:Yes
Works great with my z fold 6. Phone and music are loud and clear.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Just cheap
on September 10, 2024
Posted by: Blair
from 75071
Expertise:Intermediate
Verified Purchase:Yes
Microphone worked horribly. Feel cheaply made. I returned. Very disappointing
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 11, 2024
Hello Blair, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you, and we have some great resources available online to help our customers resolve any frustrations. We haev a great article to help with the call features and settings, we have provided below. We have also provided a link to the Samsung Support Team to offer any additional assistance with your Samsung products or answer any questions you have. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best
on September 10, 2024
Posted by: Avin
from New York
Expertise:Intermediate
Verified Purchase:Yes
The best galaxy buds so far. I love everything about it.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Downgrade from perfection.
on September 10, 2024
Posted by: Krishna
from Bloomington IN
Expertise:Expert
Verified Purchase:Yes
Pairing mode does not work if there is no charge in the case which is a very bad walk around
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Krishna, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you on a daily basis, and we are always happy to help our customers with any frustration they are experiencing. The battery of the charging case is important to also providing battery to the earbuds themselves. We have provided a link below to the Samsung Support Team to help gather the details of your experience and offer options for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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