Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,803 Reviews)
Open Ratings Snapshot
Rating breakdown 14,803 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,030
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Buds 3 pro
on September 11, 2024
Posted by: Anonymous
from Oak Lawn IL
Expertise:Intermediate
Verified Purchase:Yes
I've always been a Samsung guy, so when i found out about these new buds 3 pro it was a no brianer. What a upgrade in sound and new features. Worth the investment and highly recommend.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Earbuds
on September 11, 2024
Posted by: David
from Oregon
Expertise:Expert
Verified Purchase:Yes
These are the best earbuds I have ever had. I have had Galaxy Buds Pro version 1, NuraTrue Pros, Sennheiser True Wireless, and a pair of Beats. These have the best fit and comfort of those for me.
Sound, I think they are comparable to the best of those, and I have had no issues with connectivity or battery life.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Top tier earbuds
on September 11, 2024
Posted by: Dannyb
from Washington DC
Expertise:Beginner
Verified Purchase:Yes
Excellent earbuds samsung the active noise cancelation is superior
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Ear Buds
on September 11, 2024
Posted by: Darrell
from Beverly Hills, CA.
Verified Purchase:Yes
The features and fit are way better than the previous Buds Pro. They do not come out easy when youre walking or running.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
I love Samsung but
on September 11, 2024
Posted by: Evgeny
from New York
Expertise:Intermediate
Samsung Buds 3 Pro: A Disappointing Downgrade
I've always been a fan of Samsung, but the Buds 3 Pro have left me feeling disappointed. The build quality feels cheap, and the materials used are far from premium. The earbuds themselves are uncomfortable, and the buttons are a real let-down. It's the first time I've seriously considered switching to another brand. I expected more from Samsung.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 12, 2024
Hi there Evgeny, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you every day and we would be happy to help you troubleshoot any frustration and have the best experience possible. We have provided a link to an article to help you with the fit of your earbuds and another to a video to help you change the tips for additional comfort. We also recommend doing a fit test while wearing your earbuds and connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you would like assistance with any features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Maybe I got a bad batch?
on September 11, 2024
Posted by: Eddy
from Santa Ana, CA
Expertise:Expert
Verified Purchase:Yes
They don't charge evenly and don't use battery evenly. I think they're defective tbh.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 12, 2024
Hi Eddy, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important the full functionality and reliability of the battery is to you every day. We have provided a link to the Samsung Support Team to offer troubleshooting assistance for your device. They can review all options if you believe your earbuds are not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Buds2 Pro were a better design.
on September 11, 2024
Posted by: Greg S
Expertise:Expert
Verified Purchase:Yes
Great sound quality. Look Cool. They are a bit loose in my ears. The obelisk shaped stem is a bit hard to control.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, September 12, 2024
Hit here Greg S, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy tohear you are enjoying the enhanced audio quality of your earbuds, and we would love to help you with any features that are causing frustration. We have provided a link to an article to help you with the placement and secure fit you are seeking. We have provided a link to the full device manual as well to help you with the different features of your earbuds as you adjust the redesigned stem and the motions to use these features. Lastly, we have provided a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't fit well
on September 11, 2024
Posted by: Tyll
Verified Purchase:Yes
They don't fit well. The right one stays in but the left one always falls out
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 12, 2024
Hello Tyll, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We know the fit of your earbuds is a vital piece of your usage and enjoyment. We are happy to hear you have that secure fit you are seeking with your right earbuds, and we would love to help you with the left. We have provided a link to an article to help you with the placement, and another to a video to change the ear tips included with your device to secure the fit. We also recommend doing a fit test with your earbuds connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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