Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,803 Reviews)
Rating breakdown 14,803 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,030
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: MX711
Verified Purchase:Yes
Once I got them connected they seem great. connection was difficult, I had to open the case, which the instructions didn't mention, to connect to my devices. Once I figured that out they work great.
Written by a customer while visiting Samsung US
Posted by: Adrian
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Awesome headphones!!! If you need to shut the world out these do the job for sure!! Great interface with my phone as well. Glad I purchased
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Justin
from New york
Expertise:Intermediate
Verified Purchase:Yes
Excellent fit and sound quality. Have never had a better set of headphones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Carl
Verified Purchase:Yes
From fit to the light bar, it's amazing! But I can't even explain how much better the sound quality is over the buds 2 pro & how clear the ambient quality is!
Written by a customer while visiting Samsung US
Posted by: Elvis
from Utah
Expertise:Intermediate
Verified Purchase:Yes
The silicone ear tips kept sliding off my ear, tried all 3 ear tips but had the same issue, kinda wish there was some more texture on either the ear tips or the buds them self's to stay in place better.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there Elvis, thank youf or your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important a secure fit with your earbuds is to you every day. We have provided a link to an article to help you with the fit of your earbuds. We also recommend performing a fit test with your earbuds in your Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you would like any additional assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Mikev
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
I have had every type of wireless buds and these are by far the Best buds to date.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Alex
from Charlotte, NC
Expertise:Expert
Verified Purchase:Yes
Buggy. Google assistant won't work, noise canceling has a lot of static, and with high pitch noises/hair rubbing the buds it pops so loud my ears were ringing.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
2
Response from Samsung USBy Social Commerce, September 16, 2024
Hello Alex, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have brand new earbuds that are not operating as expected. We have provided a link to an article to help you with the audio quality, and recommend ensuring the microphone of your earbuds is not obsructed during adjustment or otherwise as this can cause disruption to the audio especially when using the ANC setting. We have also provided a link to the Samsung Support Team and full device manual to help you with any other experiences you would like assistance with. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
3
I like them just fine but there are has issues
on September 12, 2024
Posted by: HLFT
from Washington DC
Expertise:Expert
Verified Purchase:Yes
I like it but the buds themselves dont feel premium. Pro 2 were so much better in that regard. Another star is lost because the removal of ear tips is very hard and you have a very high chance of damaging them. It just seems like Samsung did not test this product thoroughly.
I would recommend this to a friend!
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy Social Commerce, September 16, 2024
Hey there HLFT, thank you for sharing your thoughts about your new Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you every day, and we are always happy to assist our customers with any frustrations they are experiencing and provide the best possible usage of your devices. We have provided a link to a video to help you change the ear tips without damage or difficulty. We have also provided links to the full device manual and the Samsung Support Team to help you best align the features and settings of your earbuds to your preferences. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US