Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Case or Bud Fails To Charge
on September 16, 2024
Posted by: Anonymous
from Los Angeles
Expertise:Intermediate
I’ve owned these earbuds for less than a month, and I’m already experiencing issues with the right earbud, which occasionally fails to charge. This is incredibly frustrating, especially when you leave them to charge, only to find one side completely dead when you're ready to use them. This isn't the first time I’ve encountered a quality issue with a Samsung product. Previously, I had a problem with the Galaxy Book 3 360 Pro, where the glass cracked during normal use with no physical damage. I had intended to trade it in, but the damage occurred unexpectedly. Now, I’m facing similar disappointment with these earbuds.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
3
Response from Samsung USBy Social Commerce, September 18, 2024
Hello Benji2Flores, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the battery and reliable charging of your earbuds are to you every day. We have provided a link to the Samsung Support Team and warranty information to help you troubleshoot this experience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Dustin Allison
Expertise:Intermediate
Verified Purchase:Yes
I love my galaxy buds 3 pro! The full sound stage is excellent and the fit is good in my ears. The battery life is excellent on the buds and the charging case is able to recharge the buds to 100% really quickly which is nice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Martin Towery
from Southaven MS
Expertise:Expert
Verified Purchase:Yes
Great sound, great fit, exceptional battery life before having to charge. Very nice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Clemore
from Houston, Texas
Expertise:Intermediate
Verified Purchase:Yes
These earbuds are among the finest I have had the pleasure of using. My primary concern with earbuds has always been their inadequate fit. However, I am delighted to report that these earbuds address this issue magnificently, providing an exceptional fit. The controls are user-friendly, and the overall design is aesthetically pleasing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Matthias
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
Earbuds pop out just by chewing food even after testing all three sizes of ear tips. Wind noise is horrible when cycling (Galaxy Buds 1 with the wingtips were the only ones that were okay with this). I miss the touch controls and these don't have them at all but voice commands are helpful for cycling. Overall, not super pleased with these buds for active lifestyles or for those who chew when they eat.
They sound great when they stay in though!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy Social Commerce, September 18, 2024
Hi Matthias, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how vital the fit of your earbuds is to you on a daily basis, and using your earbuds successfully for all of your daily activities. We have provided a link to an article to help you with the ideal placement of your earbuds for a secure fit. We also suggest doing a fit test with your earbuds while you are connected in the Samsung Wearables App. We have also shared a link to the full device manual and the Samsung Support Team to help align the ANC settings and other features to your preferences during your biking. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality! Poorly designed and manufactured
on September 16, 2024
Posted by: DocW
Expertise:Expert
These are the most disappointing. While they have the potential to be great, they constantly fall out of my ears, even with the different size covers provided. They don’t fit properly, making hands-free phone calls difficult as they won’t stay in place. While they work fine for listening to music, the overall experience is frustrating if your main goal is to make calls. I would not recommend these. Overall, the design is poorly made and manufactured.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there DocW, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the fit of your earbuds is to you for your calls and overall enjoyable experience with your device. We have provided a link to an article to help you with the placement of your earbuds for a secure fit. We also recommend doing a fit test with your earbuds while you are connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Murrieta, California
Expertise:Intermediate
Verified Purchase:Yes
Unbelievable sound and a great fit. Haven't experienced any ear fatigue whilw wearing them. Best Buds yet.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: John
from TX
Expertise:Intermediate
Verified Purchase:Yes
I wish it had a stronger bass sound overall good !
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US