Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Iceman
from Decatur, Ga
Expertise:Expert
Verified Purchase:Yes
I love them. They are great. I wish they had MagSafe.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Chris
Verified Purchase:Yes
They work incredibly well! Great sound and fit. Would recommend to everyone.
Written by a customer while visiting Samsung US
Posted by: Cathy
Expertise:Intermediate
Verified Purchase:Yes
I think comfort to me is as important as the sound capability. On both counts they knocked it out of the park. Then there is all the app options ! Love, Love , Love the design and everything else about them
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: 7414
Verified Purchase:Yes
Not ready for release, far too many bugs. Almost impossible to return so am stuck with some mediocre headphones. The sound quality for music is fantastic, if you plan to use with your phone for calls it horrendous
Response from Samsung USBy Social Commerce, September 18, 2024
Hey there 7414, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you, and we are happy to hear you are finding the audio quality for your music to be great. We would love to help you with the quality during your phone calls. We first recommend ensuring there are no obstructions to your microphone when placed in your ear, and then follow up with the resource we have available and have linked below to help you with your call settings. We have also shared a link to the Samsung SUpport Team if this experience continues, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
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Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Biscuit
from NYC
Expertise:Expert
Verified Purchase:Yes
Sound quality is awesome. Loving the styling and the ambient lights.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: John Yeatmna
Verified Purchase:Yes
Love the new design, I upgraded from the beans. Sound quality is by far superior. Have used them for 2 and a half weeks and I love them
Written by a customer while visiting Samsung US
Posted by: Hello There
Verified Purchase:Yes
Poor fit to ears even though using 3 different sizes of ear tip and it makes my ears hurts
Response from Samsung USBy Social Commerce, September 19, 2024
Hello, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it can be to have a brand new device that is not meeting your expectations for any reason. We would love to help you with the fit of your earbuds, and have provided a link to an article to help you with the ideal placement. We also recommend performing a fit test when you are connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Decent sound quality, mediocre fit & finish!
on September 18, 2024
Posted by: Shuk
from Greenwich, CT
Expertise:Expert
Verified Purchase:Yes
Above average sound quality, but below average fit and finish!
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
1
Response from Samsung USBy Social Commerce, September 19, 2024
Hey there Shuk, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so pleased to hear you are enjoying the enhanced audio quality and listening experience with your earbuds. We would love to help you get an ideal fit to maximize your usage of your new device. We have provided a link to an article to help you with the ideal placement of your device, and another link to a video to change out the ear tips for the best size for you. We also recommend performing a fit test while wearing your earbuds and connected in the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if these resources do not help you resolve this experience and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US