Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Alex
from San Francisco, California
Expertise:Intermediate
Verified Purchase:Yes
Fantastic Galaxy Buds3 Pro. Easy setup. Clear sound. I love them.
Features
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Sounds amazing when they don’t fall out your ears!
on September 19, 2024
Posted by: MAV3RICK
from New Orleans, LA
Expertise:Intermediate
Verified Purchase:Yes
Would have given them 5 stars, but no matter what tips I use, I can’t seem to get them to stay in my ears. Granted, this is only when I’m actively moving around. However, not actively as in running a marathon, just basic walking and talking. I have no problems sitting down playing games or watching a movie, etc. Aside from that, they sound great! I can feel the bass down my spine as if the sound was literally surrounding me. Let’s just get the tips fixed and you’ll have the near perfect earbuds IMO.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Mars
Verified Purchase:Yes
Keeps falling off. It is very difficult to keep it in my ears without it falling off.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Mars, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you with the fit of your earbuds to fully enjoy an immersive listening experience. We have provided links to an article to help you with the placement and another to a video to help change the ear tips with ease. We also would have you perform a fit test when connected in the Samsung Wearables App to see if any recommendations are made by the device. Lastly, we have provided a link to the Samsung Support Team if you continue to experience this frustration, or have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Christian
from California
Expertise:Expert
Verified Purchase:Yes
These work great! Those only issue I have is the grey case paint is rubbing off from being in my pocket. Everyone I talk to all say that the quality of the call is fantastic. I have all of the previous buds, and these are by far the best!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome sounds but not great for blue collar
on September 19, 2024
Posted by: Joshua Sauter
from Sandpoint Idaho
Expertise:Expert
Verified Purchase:Yes
Awesome earbuds love the sound quality but if you work around aggressively loud things these are not it. The noise cancelling will cut out sometimes
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good sound, no nickel allergy
on September 19, 2024
Posted by: Jamierat
This is my review as someone who's not an audio expert and someone who's only had these for a few days. I upgraded from the buds 2 pro because the charging notches on the Buda were giving me allergic reactions and making my ears burn. So far these haven't given me any kind of reaction so I'm happy about that! The buds sound good, but I do prefer the overall design of the 2 pro to the 3 pro, but the fact that my ears aren't in pain is a higher priority.
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Posted by: Cas F
from Las Vegas, NV
Verified Purchase:Yes
Previous/Next pinch button feels cheap. The swipe for volume gesture is a lot weirder to use in public and a lot more hassle than what Buds2 Pro offers.
Personally, this is the only Samsung earpiece that would not stay in my ears if I were to move or talk.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
2
Response from Samsung USBy Social Commerce, September 20, 2024
Hi Cas F, thank youf or sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would be thrilled to help you maximize your experience and get that ideal fit of your earbuds. We have provided a link to an article to help you with the ideal placement, and to a video to help you change the ear tips with ease. We would also recommend performing a fit test with the earbuds in and connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team to offer additional assistance if this matter continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: M Perry
from San Diego, CA
Expertise:Intermediate
Verified Purchase:Yes
Previous model was much better quality, people can not hear me when making phone calls. They say I sound like I'm underwater or talking into a pillow.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there M Perry, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you have the crystal clear calls you are expecting with your earbuds. We have provided a link to an article to help you with the call settings and features, and recommend ensuring there is no obstruction to the microphone during your calls. We have provided a link to the full device manual to highlight the exact location of your microphone and help you with additional audio settings. Lastly, we have shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US