Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,804 Reviews)
Open Ratings Snapshot
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Not Impressed!
on September 20, 2024
Posted by: RW82
Not impressed. The sound is not as good as ear buds pro 2. Ear tips are hard to change. Actually ripped one off the inner piece trying to try a different tip. Hard to get a good ear fit test. When I finally did the tips that it showed I needed I had a hard time keeping the buds in my ears as I worked. Definitely not as loud either as the buds pro 2.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there RW82, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you every day, and we would love to help you with the fit to have the best experience possible. We see you have attempted to use the additional ear tips and we have provided al inkt o an article to help you with additional tips on placing the earbuds for a secure fit. We have also shared a link below to the Samsung Support Team of offer additional assistance if this resource does not offer a resolution for you. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Design not all that I expected
on September 20, 2024
Posted by: Scooby Doo
Verified Purchase:Yes
The design did not fit well within my ear. Would prefer a version that can better secure to the ear itself.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 20, 2024
Hello Scooby Doo, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not aligning to your expectations. We have provided a link to an article to help you with the placement of your earbuds, and recommend performing a fit test with your earbuds while connected to the Samsung Wearables App. We have lastly shared al ink to the Samsung Support Team if you continue to have this experience and would like additional assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice sound cool features
on September 20, 2024
Posted by: Xavier
Verified Purchase:Yes
The noise cancellation on these buds are definitely the best so far.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good headphones
on September 20, 2024
Posted by: Alex
Expertise:Intermediate
Verified Purchase:Yes
Like the sound and the functionality of seamlessly switching between 2 cellphones
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds
on September 20, 2024
Posted by: Cliff
from West Chester, Ohio
Expertise:Intermediate
Verified Purchase:Yes
So far, that sounds great to me. You just have to get the sound quality right.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Bad earbuds
on September 20, 2024
Posted by: Anonymous
from Oklahoma city
Expertise:Intermediate
Verified Purchase:Yes
They don't fit in the ear very well and they produce static noise when touched and at random time.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Jose Solis, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how valuable your earbuds are to you for a range of activities every day. We have provided a link to an article to help you with the audio quality of your earbuds. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The headphones are uncomfortable
on September 19, 2024
Posted by: Jolanta
Verified Purchase:Yes
The headphones are uncomfortable and fall out of your ear.
Response from Samsung USBy Social Commerce, September 20, 2024
Hello Jolanta, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you get the ideal fit of your earbuds to help you maximize your experience with your earbuds. We have provided a link to an article to help you with the fit of your earbuds, and another to a link to a video to help you change the ear tips for the size that best fits your ears. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products Thank youf or being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible
on September 19, 2024
Posted by: Vitaliy
from Houston, TX
Expertise:Expert
hese are the worst earbuds in the entire series! I’m absolutely disappointed that I ordered them. They don’t stay in my ears at all – constantly falling out, making them impossible to use properly. The ergonomics (if you can even call it that) are just terrible. If I could, I would return these and get the Buds 2 Pro again because it’s impossible to comfortably listen to music or do anything active with these. Really regret this purchase.
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Vitaliy, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand the frustration that can occur if you are having to continue to adjust the earbuds while they are placed and you are trying to enjoy your favorite music, podcasts, videos, or other media. We have provided a link to an article to help you with the ideal placement for a secure fit, and another link to a video to help you change the ear tips. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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