Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Lekisha
from Jacksonville NC
Expertise:Expert
Verified Purchase:Yes
Love them the only thing I dislike if I have my fold 6 open my buds don't stay connected
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: G J P
from Fort Worth, TX
Expertise:Intermediate
Verified Purchase:Yes
Great sound but fit issues. These wont stay in my ears too long, especially if I am chewing something. Shouldnt have to pay for third party tips but I guess I will have to.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Dede
Verified Purchase:Yes
Sound quality is perfect but side of earbuds don't touch my ear. I loke it because bud 2 prowas fall down on my ear it is not :)
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
1
THE NOISE CANCELING IS SO BAD.
on September 20, 2024
Posted by: Jason
from Cincinnati
Expertise:Expert
The worst noise canceling you will ever experience on a set of headphones. It's non-existent it's better to have noise canceling turned off you'll hear less noise. Noise canceling literally amplifies things. When you're walking you can hear your feet on the floor better with noise canceling on then you can with the headphones in off. I didn't think I drug my feet and I don't I can just hear them with noise canceling on. And you'll get all kinds of crazy pops and clicks and snaps and whips and constant white noise The white noise never stops. You'll think you're crazy if you have noise canceling on The sounds will just be throwing you off. I constantly cycle through the sound settings when I have noise canceling on because I think that it's in active amplifying mode but it's not it's just bad noise canceling. It's so bad. I just never heard the fan in the bathroom until I walked into the bathroom with the noise canceling on and all of a sudden it's like there's a b in my ear. I can't say enough about how bad these are. I tried using them while mowing the lawn and weed whacking and weed whacking was an extremely bad idea every time the weed wacker hits something it sounds like you're taking gunshots in your ears. The popping over and over is like firecrackers. I swear I've heard a conversation through a wall in a shop with noise canceling on. Couldn't tell exactly what they were saying but I could tell they were having a conversation. When I take the headphones out of my ears I couldn't even tell they were having a conversation. But I could tell they were having a conversation with noise canceling on because noise canceling was giving me a counter noise to their voice that sounded like their voice but it was not their voice it was just a weird noise to counter their voice that really wasn't very loud behind that wall.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Jason, we appreciate you taking time out of your busy day to share your experience with your Samsung Galaxy Buds3 Pro with us. We completely understand how important the immersive listening experience is to you every day, and we would love to help you with this matter. We have provided a link to an article to help you with the ANC feature, and another to the full device manual to highlight this feature and help you with the settings. We have lastly shared a link to the Samsung Support Team if adjusting the settings does not help resolve this experience for you. We appreciate you being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: DonP
Expertise:Expert
Verified Purchase:Yes
Great sound but fit is horrible. Keeps falling out and thinking of returning. Expected better given the price.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hello DonP, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand the importance of a secure fit on your earbuds. We have provided a link to an article to help you troubleshoot this experience at your convenience, and another link to a video to help you change the ear tips for the ones included to best fit your ears. We also recommend performing a fit test with your earbuds while connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if these resources do not help you resolve this experience. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: AR Sr
from NC
Expertise:Intermediate
Verified Purchase:Yes
I started with Galaxy live and now with pro. I love pro especially with noise canceling feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Wizaro
from Bismarck, ND
Verified Purchase:Yes
An improvement from the previous buds. The new design fixes the issue of them falling out all the time which is the best reason to upgrade. Overall a great improvement from the previous buds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mexhatdance
Expertise:Intermediate
Verified Purchase:Yes
I daily drive what is basically a track car convertible. Normally never listen to music and just never take calls in the car because top up or down to loud to talk. Not anymore. The noise canceling is so good for the first time I can take calls in the car, huge game changer.
Performance
5
Written by a customer while visiting Samsung US