Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: MickiK
from Minnetonka, MN
Expertise:Intermediate
Verified Purchase:Yes
So much better than the off-brand I had previously. Very responsive and I love the audio adaptive feature. They fit wonderfully - so comfortable. The 'pinch' option is so much better than the old tap version I used to have. Very happy with this purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: SamsungFan
from TX
Expertise:Expert
Verified Purchase:Yes
I love my new headphones! They adapt to my environment and I can hear clearly not like the older model.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Erica
from Fort Worth, TX
Expertise:Intermediate
Verified Purchase:Yes
They are pretty good earbuds my only complaint is that they fall out after a while. So far I have not had a bad experience.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Brisa
from NWA
Expertise:Expert
Verified Purchase:Yes
The ear buds are too big and even when changing to smaller ones they still fall off very easy.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy Social Commerce, September 23, 2024
Hello Brisa, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the fit of your earbuds are toyou every day, and we would love to help you get the ideal fit with your earbuds for prolonged wear and usage. We have provided a link to an article to help you with the placement and fit of your earbuds. We also recommend performing a fit test with your earbuds when connected to the Samsung Wearables App. We haev lastly shared a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: unhappy
from Houston, TX
Expertise:Intermediate
Verified Purchase:Yes
Within 2 weeks the left ear bud stopped charging unless you apply pressure to the bud when in the case. The same thing happened to the other set of buds but with the left bud. Really disappointed as when you look online many people are having the same issue.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 23, 2024
Hi there, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you resolve this experience with the battery of your earbuds. We have provided a link to an article to help you with the battery settings, and another to a link to reset your earbuds back to original settings. We have lastly shared a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Tim H
from Ohio
Expertise:Expert
Verified Purchase:Yes
Loving these guys! I've got the pro 1 and pro 2 as well but they are not even close. The noise canceling is amazing, I never hear her really at me anymore!! :D The customer loyalty trade up saved me a ton of $$ as well.. Almost went back to Bose and happy I didn't. Now if Samsung could build an over the ear studio headset and some partnership with Shokz they'd own the market.. .Message me if you want some more creative ideas Samsung..
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Hammer buds
from Palm beach FL
Expertise:Expert
Verified Purchase:Yes
Bluetooth works good nice features sound quality is a little bit high pitch and every now and then it makes a beeping sound and sometime it drops off
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Texan01
from Texas
Expertise:Expert
Verified Purchase:Yes
The Sound Quality is UNDERWHELMING, plus the Fitting in our ears is not good
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Texan01, we appreciate you sharing your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you have the best experience possible with your earbuds and troubleshoot any frustration you are experiencing. We have provided links to articles to help you with the fit of your earbuds, and recommend doing a fit test in the Samsung Wearables App, along with a link to the full device manual to help you with the different audio settings and features to best align to your preferences. We have also shared a link to the Samsung Support Team if these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US