Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,804 Reviews)
Open Ratings Snapshot
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Best
on September 22, 2024
Posted by: Talha
Verified Purchase:Yes
They are pretty better than all the buds before released
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent fit.
on September 22, 2024
Posted by: Marvin
from Toledo,Ohio
Expertise:Intermediate
Verified Purchase:Yes
Thr only pair of buds that actually stay in the ears.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad experience with Bud 3 pro
on September 22, 2024
Posted by: Ryan
Verified Purchase:Yes
My buds quality is poor. I've been having issues with the tips and the buttons on the stem don't always work. My buds case although only a few days old has easily scratched up. I'm not certain if it's the paint or plastic that's the issue.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 24, 2024
Hello Ryan, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love nothing more than to help you troubleshoot any frustration you are experiencing with your earbuds and have the best experience possible. We have provided links to the full device manual and the Samsung Support Team to help adjust any settings and ensure your pinch functionality operates as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Buds 3
on September 22, 2024
Posted by: Ycrt
Verified Purchase:Yes
Not comfortable...................................
Response from Samsung USBy Social Commerce, September 24, 2024
Hey there Ycrt, thank you for sharing your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important a comfortable fit of your earbuds are to you every day. We have provided a link to an article to help you with the fit of your earbuds, and another to change out the ear tips for the size that best aligns to your ears. We also recommend performing a fit test with your earbuds while you are connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Do not upgrade
on September 22, 2024
Posted by: C lym
from Madison WI
Expertise:Expert
Verified Purchase:Yes
I don't know how to wear them. The right one doesn't charge right and they only last 5 hrs
Features
5 out of 5
5
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, September 24, 2024
Hi there C lym, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you troubleshoot any aspect of your earbuds that are not operating as expected or intended. We have provided a link to an article to help you with the fit, and recommend performing a fit test with your earbuds connected in the Samsung Wearables App. We have also shared a link to an article to help you with the battery, and to reset your earbuds. We have lastly shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Best for flying. No airplane sound!
on September 22, 2024
Posted by: ABCD
Verified Purchase:Yes
Changes to adaptive automatically. Other than that great performance and style.
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not good
on September 22, 2024
Posted by: Jjth
They do not fit in ear nearly as well as previous models, also very difficult to insert into case without looking at the.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 24, 2024
Hi there Jjth, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important your earbuds are to you and the fit being so vital for prolonged wear and use. We have provided a link to an article to help you with the placement of your earbuds for a secure fit, and recommend following up with a fit test when you are connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
As soon as you take out the case they connect!
on September 22, 2024
Posted by: Bubby7124
from East Tennessee
Expertise:Expert
Had them for a couple weeks and they are the best!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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