Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,804 Reviews)
Open Ratings Snapshot
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Terrible
on September 23, 2024
Posted by: Dakota
Verified Purchase:Yes
Left ear bud won't charge hardly at all. Need to do an exchange
Response from Samsung USBy Social Commerce, September 24, 2024
Hi Dakota, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you with this experience and the battery of your earbuds. We have provided a link to an article to help you by starting with a reset of your earbuds. We have also shared a link to the Samsung Support Team. You can reach them through chat for one on one assistance with any aspect of your device that is not meeting your expectations. Thank you for being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing sound
on September 23, 2024
Posted by: You have to buy them
Verified Purchase:Yes
The best earbuds ever I'm really happy with them i really like them
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Impressed
on September 23, 2024
Posted by: JTran
from Texas
Expertise:Intermediate
Verified Purchase:Yes
I got these for my husband and he loves them! The voice controls are so responsive, doing things hands free is absolutely seamless. That and the connection speed is also very fast. He's also very impressed with the awareness modes. Overall an amazing buy and the best headphones he's ever had!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
i love them
on September 23, 2024
Posted by: jjjjj
from north Carolina
Expertise:Intermediate
Verified Purchase:Yes
i love them! i love them i love them i love them i love them
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Thanks!
on September 23, 2024
Posted by: John
from Alaska
Expertise:Expert
Verified Purchase:Yes
Nice lows not earth shattering and decent mids with everything balanced and able to hear the music clearly
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
2 out of 5
2
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
4 out of 5
on September 23, 2024
Posted by: Erik C
Expertise:Expert
Verified Purchase:Yes
Love the features of voice commands, the touch to the devices and the clarity. Now weird thing I notice is when I push the buds a bit more inside my ear it makes a really loud screech sound, even though nothing is playing on the buds. Sort of annoying.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love These!
on September 23, 2024
Posted by: Ray L
from Houston, TX
Expertise:Intermediate
Verified Purchase:Yes
Love the quality that these headphones buds produce.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Buds keep falling out.
on September 23, 2024
Posted by: Dimitri
from Sterling heights, MI
Expertise:Expert
Verified Purchase:Yes
Ok noise cancelation. Buds keep falling out of my ears while working out. No matter what size ear piece I use.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, September 24, 2024
Hi there Dimitri, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you have the best experience possible with your earbuds and get the secure fit for all of your activities. We have provided a link to an article to help you with the fit, and recommend doing a fit test with your earbuds when you are wearing them and connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you continue to have this experience and would like assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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