Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Andrew
from Wanatah, IN
Expertise:Expert
Verified Purchase:Yes
Sounds good, other than that not great. Battery doesn't last long, touch controls are not reliable, and fit is nowhere near as good as previous models.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 24, 2024
Hello Andrew, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you during a range of activities every day. We would love to help you and have some great resources available online to help our customers. We have provided links to articles to help you with the fit, battery, and settings of your earbuds. We also recommend performing a fit test with your earbuds when connected to the Samsung Wearables App. We have lastly shared a link to the full device manual and Samsung Support Team to help align your settings to your needs and wants. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Matt
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I have had the last 4 versions of the Samsung buds. I really like these the most. They seem to be the best yet.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: isaacj
Verified Purchase:Yes
Far better than my airpods pro 3 and the translation feature is mindblowing!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Black
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
The sound is great, and the fit is awesome. I'm also loving how they are made, b/c I have small opening in my ears this is the only style I can wear.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tanner
Verified Purchase:Yes
Sound quality didn't quite meet expectations and noise cancelling is much less effective than my last pair
Response from Samsung USBy Social Commerce, September 24, 2024
Hi there Tanner, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the audio quality of your earbuds is for a truly immersive experience. We have provided a link to an article to help you troubleshoot the audio quality at your convenience. We have also provided a link to an article to help you with the ANC setting. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience this frustration, or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Vero R
from Phoenix, AZ
Expertise:Intermediate
Verified Purchase:Yes
These are the best earbuds I've ever owned so far. They fit perfectly without hurting & Love how fast they sync with my galaxy phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Samsung Fan in Silicon Va
Verified Purchase:Yes
i actually like the buds2 pro better, but these kick some butt too.
Written by a customer while visiting Samsung US
Posted by: JayM
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
Sound is okay, or atleast as expected compared to other earbuds in the same price range. Build quality and features are solid. Only gripe is with comfort, doesn't take long before discomfort set's in.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US