Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Ray G
from Lexington, KY
Expertise:Intermediate
Verified Purchase:Yes
Great sound quality, comfortable fit, but needs some work on the noise cancelling. I love the feature that allows you to switch seamlessly to different Samsung devices.
I would recommend this to a friend!
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Bartlett ill
Expertise:Intermediate
Verified Purchase:Yes
Sound is amazing. Comfortable Looking nicely. Control
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Dallas, Tx
Expertise:Intermediate
Verified Purchase:Yes
The headphones are great. Comfortable with good sound quality and they fit great. The only downside is the Active Noise Cancelling. For whatever reason, it can't cancel out higher frequencies, and instead, kind of amplifies them. Like when I'm working from home with ANC on, I can't hear my wife playing music in th other room, but I can very distinctly hear every click of my keyboard, or my dogs nails on our hardwood floor.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Jorge
from Boulder, CO
Expertise:Intermediate
Verified Purchase:Yes
I traded in my Samsung Buds Pro for these and I love them! The quality is great, the sound is really good, and I enjoy the Noise cancellation!
My left earbud did struggle to charge sometimes, but it's been working well now.
My left earbud did struggle to charge sometimes, but it's been working well now.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jayde
Expertise:Intermediate
Verified Purchase:Yes
They are extremely uncomfortable. I'll go back to my Buds 2
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Social Commerce, September 25, 2024
Hi Jayde, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important a comfortable fit with your device is to you every day. We have provided a link to an article to help you with the fit, and suggest a fit test be performed in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if these resources do not help you resolve this matter or you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
It started giving buzzing sound in ear in just 2weeks of usage
Response from Samsung USBy Social Commerce, September 25, 2024
Hi there Tharun basava, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important a clear and uninterrupted listening experience is to you every day, and we would love to help you troubleshoot this experience. We have provided links to articles to help you ensure your eabuds are clean and clear from debris, and then troubleshoot the audio quality, and another to help you reset your device. We have also provided a link to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Maritza G
from California
Expertise:Intermediate
Verified Purchase:Yes
I gave them a 3 because they do not fit my little ears as well as I'd hope they would. Even after changing the ear tip to the smallest tip provided, they still feel like they are going to fall out. & because of that, I find it challenging to switch the song manually or turn the volume up or down :(
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
2
Response from Samsung USBy Social Commerce, September 25, 2024
Hi Martiza G, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it can be to have a new device that is not meeting your expectations. We have provided a link to an article to help you with the fit and recommend doing a fit test in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Gary
from Los Angeles, ca
Expertise:Intermediate
Verified Purchase:Yes
Great buds and are high quality, with high quality materials.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US