Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,805 Reviews)
Rating breakdown 14,805 reviews
5 Stars
10,178
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: All things Samsung
from Indiana
Expertise:Intermediate
Verified Purchase:Yes
Much better sound than Galaxy Pro2 and battery life. Better equalizer. Noise cancelling is great and I like that I can adjust the ambient noise. Perfect pairing with my Galaxy S23 Ultra
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Does not stay in ear
on September 24, 2024
Posted by: Vann
Expertise:Expert
I bought these less than a week ago and they will not stay in my ear despite passing the fit test and trying all three sets of rubber cushions. Even when Im sitting still they randomly fall out. Ambient mode randomly turns on even when I have it set to off. Worse earbuds I have ever owned.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 26, 2024
Hi there Vann, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you have the best experience possible with your earbuds and troubleshoot any frustration that you are experiencing. We have provided a link to an article to help you with the placement for a secure fit. We have also shared links to the full device manual and the Samsung Support Team to offer additional assistance with the settings and helping ensure they align to your preferences. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Silvano
from CA
Expertise:Expert
Verified Purchase:Yes
Great sound, they fit well and just working on getting used to the controls compared to my older model ones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Preston
from Mississippi
Expertise:Intermediate
Verified Purchase:Yes
I think the 2 pro was a better product. Pro 2 has a better sound and seem to fit better.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy Social Commerce, September 26, 2024
Hi there Preston, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it can be to have a brand new device that is not meeting your expectations for overall quality and fit. We have provided a link to an article to help you with the audio quality and fit of your earbuds. We have also provided a link to the full device manual to help you adjust the audio settings to align to your preferences. We have also shared a link to the Samsung Support Team to offer additional assistance if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Nice and fit with ear
Verified Purchase:Yes
Ear fit, nice and not easy drop but battery is not long time..
Written by a customer while visiting Samsung US
Customer Rating
3
NOT BETTER THEN THE PRO BUDS I HAD.. LESS COMFY
on September 24, 2024
Posted by: PK BEAR
from Ma
Verified Purchase:Yes
i like my pro buds better. they fit better in my air
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy Social Commerce, September 26, 2024
Hi PK BEAR, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the comfortable and secure fit of your earbuds are to you every day. We have provided a link to an article to help you with the placement, another link to a video to help you change the ear tips to a different size to help you with the fit. We also recommend performing a fit test with your earbuds in your ears and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jesse
Expertise:Beginner
Verified Purchase:Yes
I had the pro 2. Didn't like it very well because it was not good noise cancelation. I trade in for the pro, and what a good upgrade. The noise cancelation is amazing. The sound quality is better. The volume is better.
One thing i didn't like, and this is all single ear products. It falls off after some time. Of course, this is with almost all products. The inner earpiece is sensative. So removing it is a delicate process.
The battery time is decent, and charging time is very good. So far i only use it for the gym and the sweat so far has not effected the product.
Trade in process was good as well. Very straightforward instructions and no bad Hassel. I hope yhis information helps. Thank you for amazing products.
Trade in process was good as well. Very straightforward instructions and no bad Hassel. I hope yhis information helps. Thank you for amazing products.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Lily
from Los Angeles
Verified Purchase:Yes
The quality is great. They sound amazing and they feel great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US