Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,805 Reviews)
Open Ratings Snapshot
Rating breakdown 14,805 reviews
5 Stars
10,178
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Noise cancelation is not great. Love the fit!
on September 26, 2024
Posted by: Steph
from Walden, Colorado
Expertise:Intermediate
Verified Purchase:Yes
I love the look and feel, but even after doing the fit test and determining a good fit, the noise cancelation is not as good as the buds 2pro. When there is a sudden noise, even if its not that loud, they make an odd sound that is almost like pressure on my eardrums.. If not in a noisy environment they sound and function well!
I like that they aren't huge and fit in my ear without causing lots of pain to the cartilage like the 2 did.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 8, 2024
Hi Steph, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are pleased with the redesign and comfortable feel of your new earbuds. We would love to help you with the ANC setting of your earbuds for a truly immersive listening experience. We recommend going in to the Samsung Wearables App when you are connected. The ANC setting has a sliding scale with the new device and can be turned up to be more canceling or turned down for less. We have also provided links to an article to help you with this setting, and to the full device manual for the new features of your device. We have lastly shared a link to the Samsung Support Team if you believe your device is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Did not get the different size ear pieces
on September 26, 2024
Posted by: Myers
from South Carolina
Expertise:Expert
Verified Purchase:Yes
I did not get the different size ear pieces to fit my ears with my earbuds he took a long time to come but they sound pretty good.
I would recommend this to a friend!
Features
2 out of 5
2
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 8, 2024
Hi Myers, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the ideal fit of your earbuds are to you and needing the additional ear tips for this purpose. This accessory should have been included in a small cardboard box inside the original packaging along with the charging cable. If this is not your experience, we have provided a link to the Samsung Support Team for additional assistance to resolve this matter. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Doesn't feel like a Pro upgrade. Not inventive
on September 26, 2024
Posted by: Kev Nic
from New York, NY
Expertise:Expert
Verified Purchase:Yes
slight difference in sound quality from the previous version. Questionable design lacks inventiveness and cheap plastic look compared to many different competitors considering price point and Pro branding. Samsung is loosing innovation and even falling behind with design and tech.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 8, 2024
Hello Kev Nic, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important it is to feel that you have made a good investment in your choice of earbuds. If you are looking for ways to enhance your experience with your device and discover features and functionality you may be unaware of, we have provided a link to the full device manual. We have also shared a link to the Samsung Support Team if you have questions or would like any assistance with your Samsung products. Thank you for being a loyal Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Looks very cool. Sounds awesome. Great trade-in va
on September 26, 2024
Posted by: Johnny K
from Houston, Texas
Expertise:Expert
Verified Purchase:Yes
Visually appealing, love the blades and love the color. Great functionality. No issues with changing ear tips. Sounds great, the ANC is great, also the other audio enhancements. The listen to my voice and it does the action is seamless and awesome! Went from Buds 2 Pro which I traded in for these, and got really good value. No regrets and highly recommended!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Defective charging
on September 26, 2024
Posted by: Marco Duque
Expertise:Expert
Verified Purchase:Yes
Brand new buds. Right bud doesn't always charge in case
Response from Samsung USBy Social Commerce, October 8, 2024
Hi there Marco Duque, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how frustrating it is to have your brand new device not function as intended or expected. We have provided a link to the Samsung Support Team to offer assistance in troubleshooting and resolving this experience with the battery of your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good so far
on September 26, 2024
Posted by: Kbkb
from Aldie, VA
Expertise:Expert
Verified Purchase:Yes
So far so good. Sounds pretty with samsung phone not sure about other android phones
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth the upgrade from Buds2 Pro!
on September 26, 2024
Posted by: Jason
from Utah
Expertise:Intermediate
Verified Purchase:Yes
Love this product, especially the squeeze features that let me change settings, skip or adjust music etc.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad product
on September 26, 2024
Posted by: Ruben
Expertise:Intermediate
Verified Purchase:Yes
These earbuds are not what I expected, you only can low and high the volume, if you want to pause the video or music you must doing it on the phone 😒 why? Earbuds pro 2 were better for sure, I regret buy them
No, I would not recommend this to a friend.
Features
1 out of 5
1
Response from Samsung USBy Social Commerce, October 8, 2024
Hello Ruben, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important specific features of your device are to you every day during usage. This device does have a range of touch settings that can be used including pausing/playing your media, going to the next track, starting a track over again and others. We have provided a link to the full device manual to help you with these touch settings and to disover voice settings as well. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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