Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: G_1_S
from Texas
Expertise:Expert
Verified Purchase:Yes
The Buds look good but I find them hard to stay in my ears.
No, I would not recommend this to a friend.
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, October 9, 2024
Hey there G_1_S, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are overall pleased with the appearance and features of your earbuds. We would love to help you have the best experience possible with your device and have provided a link to an article to help you with the fit, and another link to a video to help you change the ear tips to the size that best aligns to your ears. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Jason C
from Alabama
Expertise:Expert
Verified Purchase:Yes
These buds are definitely the best galaxy buds i've used yet. I've had the buds live, the buds 2 pro, and those consistently fall out of my ears. These do not fall out of my ear. I do have some issues with a little feedback from time to time when using ambient mode, but that's only for half a second at times, or if i turn off ambient mode. Other than that, these headphones are great. I love being able to adjust the volume right from the ear pieces themselves.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent. Does everything as designed excellent
on October 2, 2024
Posted by: DGX1
from Boca Raton Florid
Expertise:Intermediate
Verified Purchase:Yes
First class product. Does everything as designed best of any other product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mogees
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Headphones don't charge. Volume isn't loud enough. Feels cheap not worth it
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 9, 2024
Hello Mogees, we appreciate you sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it is to have a brand new device that is not operating as intended or expected. We would be thrilled to help you maximize your experience and troubleshoot any matter that is causing unhappiness. We have provided links to articles to help you with the battery and volume of your device. We have also provided links to the Samsung Support Team and warranty information if these experiences continue. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Posted by: Rhammer02
from Midwest
Expertise:Expert
Verified Purchase:Yes
These are the best ear buds I ever had. They have great sound and are very comfortable. Highly recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Jared S
from Tuscaloosa,AL
Expertise:Intermediate
Verified Purchase:Yes
A lot more comfortable then previous models. Sound quality is very impressive.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Chandra
from Farmington CT
Expertise:Intermediate
Verified Purchase:Yes
Does not fit my ears properly.
It keeps falling off
It keeps falling off
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy Social Commerce, October 9, 2024
Hi Chandra, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how vital a good secure fit is with your earbuds for an uninterrupted and prolonged listening experience. We have provided a link to an article to help you with the fit of your earbuds, and recommend following up with a fit test when you are connected to the Samsung Wearables App. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues or you have any questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Corey
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Able to wear all day . Great case love the new look
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US