Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Jeff
from Seattle WA
Verified Purchase:Yes
They sound great but they hurt my ears after only wearing them for 20-30 minutes, any longer and they hurt a lot, ear pieces need better design.
Design
2
Value
3
Response from Samsung USBy Social Commerce, October 9, 2024
Hi Jeff, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is causing discomfort and preventing prolonged wear and enjoyment. We would love to help you with this difficulty and help you have the best possible experience with your earbuds. We have provided links to an article and a video to help you with the fit of your earbuds. We have also provided a link to the Samsung Support Team if this experience continues and you wouldlike additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on October 2, 2024
Posted by: Jess
from MN
These are horrible! I had the Buds 2 and traded them in for the 3 pro and they both hurt my ears and never stay in. Wish I wouldn't have traded them in and bought the new ones.
Response from Samsung USBy Social Commerce, October 9, 2024
Hi Jess, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is uncomfortable for prolonged wear and use. We would love to help you troubleshoot this experience and have the best experience possible with your device. We have provided a link to an article to assist you and recommend doing a fit test with your device when connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you continue to experience this frustration and would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Alan
from Houston
Expertise:Expert
Verified Purchase:Yes
Great sound, much more comfortable than the previous ones, good battery life and like the new controls
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Eddie Munster
from Seguin, Texas
Verified Purchase:Yes
Very satisfied with sound quality and battery life of these ear buds, also comfortable in ear.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Wayne
from Greenville, SC
Verified Purchase:Yes
Excellent upgrade. I had the buds pro and was happy with them. These are better in every way. I was able to get these at a great price with the trade in program on my old buds. Very happy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jahseh Arita
from Dallas, TX.
Expertise:Intermediate
Verified Purchase:Yes
These new Buds Pro make my day to day easier and they look great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Boise ID
Expertise:Intermediate
Verified Purchase:Yes
One of the best fits in last couple of years. Very comfortable and sound quality is awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from NC
Expertise:Expert
Verified Purchase:Yes
It would be perfect if the case had a speaker to track them in case of misplacement. But they are the very best buds from samsung so far. I used to buy other brand just because of the ol design was so bad.
Features
4
Performance
5
Value
3
Written by a customer while visiting Samsung US