Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4
Overall Good Experience
on October 9, 2024
Posted by: goldnjohn
[This review was collected as part of a promotion.] I have been using Galaxy Buds 3 Pro for two months, and it has been a pleasant experience. The Buds are so good overall. They are much better and better built than all of the buds I've used before.
The buds are so comfortable that I've been wearing them for extended hours without hesitation. Another reason is the Galaxy AI adaptive noise cancellation. I never have to remove the buds when having small talk and discussing. Galaxy AI has been more helpful in separating surroundings and music, so we can hear the surroundings clearly without compromising music.
The voice commands make it so easy to switch between songs. It is fast and responsive. It detects right before I finish my sentence and completes the action, which I really admire.
It would be better if Buds 3 Pro had automatic switching between non-Samsung devices because I see myself using different things over the days, switching between Windows, Mac, Samsung phones, and so on. Though the easy connectivity helps fast connections, it would be better if the buds switched between devices that play sound, reducing extra steps to go to Bluetooth settings and connect.
Overall, I have enjoyed this product. It is one of my favorites. The sound quality, call quality, battery, fit, head tracking, and so on—all the features contribute to a premium experience. I am so happy to have purchased Galaxy Buds 3 Pro.
Value
4
Written by a customer while visiting Samsung US
Posted by: Kyle
Expertise:Intermediate
Verified Purchase:Yes
Quality earpieces providing quality sound! They fit comfortably in the ear and they even come with different sized ear pieces, just in case the default size is too large/small. Controls are responsive and easy to remember, but it would have been nice to get a quick printout of what said controls were in the box.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Long Beach, CA
Expertise:Intermediate
Verified Purchase:Yes
They are a slight upgrade from the galaxy 2 buds, but mine seems to be a little defective so maybe other users have better things to share.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy Social Commerce, October 14, 2024
Hello Adam Townsend, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you found these to be an improvement over prior generations of earbuds, and we would love nothing more than to help you troubleshoot any frustration you may be experiencing with your device. Without knowing the specifics of your experience, we have provided links to the full device manual and Samsung Support Team. These resources can help you resolve any experience that may be causing frustration and have the best experience possible with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Unraveled
from Houston tx
Expertise:Expert
Verified Purchase:Yes
They work well but sometimes they sound static wise
I have to reset my phone for it to stop and sound correctly. I got the s23 ultra but still happens.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 22, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! We appreciate your feedback and want to work with you to enhance your listening journey. If you're encountering static noises, we recommend checking for the latest software updates for both your Galaxy Buds3 Pro and your connected device. Keeping your devices updated ensures you benefit from the latest improvements and features. Additionally, a simple restart can do wonders—just power off your earbuds and turn them back on. If that doesn’t do the trick, performing a reset can help refresh the earbuds and resolve any lingering performance concerns. If you need any further guidance on any of these steps, please check out the link attached. Your listening experience is important to us, and we're here to help you enjoy every moment with your Galaxy Buds3 Pro! Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01211003/#:~:text=If%20you%27re%20experiencing%20static,help%20clear%20any%20minor%20problems.
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smsng.us/Facebook-Messenger
smsng.us/X-Messages
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smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01211003/#:~:text=If%20you%27re%20experiencing%20static,help%20clear%20any%20minor%20problems.
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Sound to get lost in
on October 9, 2024
Posted by: Ike91f
[This review was collected as part of a promotion.] Unbelievable sound quality, the 360 and the ability to change eq levels! I just can't get over the deep clear sound you get no matter what kind of music or movie. The noise cancelation on top of the sound is like the icing on the cake. I know some reviews complained about putting the buds in the case. Just like anything new, you will master it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung Buds EVER!
on October 9, 2024
Posted by: Rustiio
[This review was collected as part of a promotion.] These are the best Samsung Buds yet! The sound quality is amazing, the battery life is so good and the design of them with the blade lights is so cool! I used Galaxy AI when I was out and about trying to help someone from a Spanish speaking country and helped him at the store and I couldn't have done it without these earbuds! I use these everyday for work, listening to podcasts and videos, music and movies. I love these earbuds!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Case clicks and ambient went out fast
on October 9, 2024
Posted by: Iiii
I bought these barely 3 days ago and the second day the case started clicking badly when I open it and the earbuds themselves had problems,the ambient mode went from clear sound to very static.
Response from Samsung USBy Social Commerce, October 14, 2024
Hi there Liii, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not operating as intended or expected. We have provided a link to an article to help you troubleshoot the audio quality of your earbuds, and have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues or you would like to discuss the experience with your charging case. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love them.
on October 9, 2024
Posted by: Brent
from Minnesota
Expertise:Intermediate
A great set of headphones. I liked the other Galaxy buds but these are better in my opinion. I really love the sound quality and the noise cancelation.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US