Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: JL11
from CA
Expertise:Intermediate
Verified Purchase:Yes
Huge improvment over the first GBP. Better than my wifes Airpods Pro. Phone calls are crystal clear. AI and voice controls are handy. Stem controls are much easier to use than the first GBP. The fitment is miles ahead of the first GBP which I always had issues with and would always fall out while running. These GBP3 seal better and stay in no problem. I have not had tearing issus with the ear tips. The only thing that is a little odd is I find myself having to use a little brain power to put them back in their case. Other ear buds just fall into place when they touch their case. These have to be positioned just right since the stem isnt round. I wouldn't let this deter you from them. They are great.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: PVargas
from Dallas, TX
Expertise:Expert
Verified Purchase:Yes
I was hesitant to switch from my Buds2 Pros, the form factor being so different. I'm very happy to have made the switch, they are very comfortable and the sounds quality is a huge improvement, and people can hear me clearly when I use them to make calls. Additionally, the voice controls living on the buds themselves makes it so responsive to use, pretty much instantaneous.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great but not as good
on October 15, 2024
Posted by: Chriselchris
[This review was collected as part of a promotion.] I was really excited to try these as an upgrade for my old galaxy buds pro because I really loved them. One thing I like is the sound quality and the ambient noise. With that said I feel like my buds were not as good at the noise canceling feature and I don't really like that I it's not touch anymore and I can't seem to press correctly at times. I feel like they don't really fit in my ears as well as the other buds did and I was a bit disappointed. Sound quality is there and that's great. The Galaxy AI I'm not too sure what it's doing but I'm still trying to figure out my galaxy buds pro 3.
Value
4
Response from Samsung USBy Social Commerce, November 27, 2024
Hi Chriselchris, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you were so excited about these newly redesigned earbuds, and that you have found the audio quality and ambient sound settings to align to your expectations. We would love to help you with the ANC feature, and recommend using the Samsung Wearables App to manually adjust the intensity of this setting. We have also shared a link to the full device manual to help you with all of the different features and capabilities. We have also shared a link to the Samsung Support Team if you have questions or believe any of your Samsung products are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: HEFAQUI
from Delaware
Expertise:Intermediate
Verified Purchase:Yes
Good sound and funtions. I had an issue with calls with Wathsapp. I need to reinstall the app.
Some times, you can feel some vibrations in your ear.
Some times, you can feel some vibrations in your ear.
Performance
5
Design
4
Value
4
Response from Samsung USBy Social Commerce, November 26, 2024
Hi there Hefaqui, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are enthused to hear you are overall pleased with the features and functionality of your new earbuds. We have provided a link to the Samsung Support Team if you would like to speak to them one on one about the vibration you mention experiencing. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the new look of buds 3 pro
on October 15, 2024
Posted by: Krusheth
[This review was collected as part of a promotion.] *4.5/5 Stars - Excellent Earbuds!*
"Upgraded to Samsung Galaxy Buds Pro 3 and loving them!
Pros:
- Crisp sound with deep bass
- Comfortable fit and lightweight
- Effective noise cancellation
- Long battery life (up to 28 hours)
- Seamless pairing with Samsung devices
- Comfortable fit and lightweight
- Effective noise cancellation
- Long battery life (up to 28 hours)
- Seamless pairing with Samsung devices
Overall, these earbuds deliver exceptional sound and comfort. Recommended for Samsung fans and those seeking premium wireless earbuds.
*Rating Breakdown:*
- Sound Quality: 4.5/5
- Comfort: 4.5/5
- Battery Life: 4/5
- Features: 4/5
- Value:
- Comfort: 4.5/5
- Battery Life: 4/5
- Features: 4/5
- Value:
Value
5
Written by a customer while visiting Samsung US
Posted by: Jacob W
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
The audio seems okay, but the ANC is basically nonexistent. The only way for it to work is to have music playing loudly. I can hear things like my finger tapping on a counter or grabbing my pen off my desk when I have ANC on and music lightly playing.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Social Commerce, October 16, 2024
Hi Jacob W, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you troubleshoot the ANC setting of your earbuds. With the newest updates to these earbuds the ANC setting now has the ability to increase or decrease the intensity in the Samsung Wearables App to help you have more control over your listening experience. We have provided a link to the full device manual to help you with the new Adaptive ANC setting, and another link to the Samsung Support Team. These experts can work with you one on one if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Ryne
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
These are a great upgrade to my original buds. Fit much better and sounds is better
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Decent sound
on October 15, 2024
Posted by: ElConquistador
[This review was collected as part of a promotion.] Fit is much better than buds pro 2 I haven't used Galaxy AI yet but will want to see what it can di for me. Wish there was a way to make them louder.
Value
4
Response from Samsung USBy Social Commerce, November 26, 2024
Hello ElConquistador, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are so pleased to hear you are enjoying the better fit from previous generations and excited about the capabilities of Galaxy AI. We have provided links to the full device manual to help you with all of these features. For the volume you can use the stem of your earbuds and a swipe motion to adjust the volume. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US