Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Anthony
Verified Purchase:Yes
I love the quality but tips don't stay in my ear long.
Response from Samsung USBy Social Commerce, November 26, 2024
Hi there Anthony, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are loving the quality of your earbuds, and we would love to help you maximize your experience and troubleshoot the fit of your earbuds. We have provided a link to an article to help you with the placement, and recommend using the Samsung Wearables App to perform a fit test. We have also provided a link to the Samsung Support Team to offer additional assistance and answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
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Written by a customer while visiting Samsung US
Posted by: Omzphotography
Expertise:Intermediate
Verified Purchase:Yes
Great sound quality and great bass highly recommended
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ivan
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
The buds work perfectly. Amazing sound and features.
4 star because it said it came with a free case which I never got.
4 star because it said it came with a free case which I never got.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 14, 2025
Hi Ivan. Thank you for sharing your experience with the Galaxy Buds3 Pro. We're thrilled to see that you love the sound quality and features they offer! We always look forward to getting insights from our valued customers, and we hope to hear more from you in the future. With the Buds3 Pro, you can share your sound with those around you by connecting multiple pairs of Buds to a TV or smartphone. This allows you to stream audio across even more connected devices, making it perfect for sharing experiences with friends, whether it's during silent discos or movie nights. We aim to ensure our customers have the best experience with our products and services. We see that you reached out regarding concerns about not receiving a case. We would like to gather some additional information regarding your experience so that we can better assist you. Please reach out to us at Samsung Support so that we can gather some further information and help get this resolved. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Nate
from Missouri
Expertise:Intermediate
Verified Purchase:Yes
Love these. Love that you can voice command. Also love the sound quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Buds Ultra?
on October 19, 2024
Posted by: Budsultra
[This review was collected as part of a promotion.] These buds could have had ultra in their name and it would have been justified. The noise canceling is insanely good I use commercial vaccumes at my work and it blocks out the noise almost completely. Best buds by far.
Value
5
Written by a customer while visiting Samsung US
Posted by: Adam
from New Jersey, NJ
Expertise:Expert
Verified Purchase:Yes
Nice and sleek design with better sound experience
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed with active noise cancelling.
on October 18, 2024
Posted by: Mattyp
[This review was collected as part of a promotion.] I owned a pair of Galaxy Buds 2 Pro prior to purchasing the Buds Pro 3. Never had any issues whatsoever with the Buds 2 Pro. The Buds 3 Pro however just do not have the same sound quality and active noise cancelling effects. I use them mainly for music and videos/TV watching.
Value
3
Response from Samsung USBy Social Commerce, October 21, 2024
Hi Mattyp, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you with the ANC setting and overall audio quality of your earbuds. We have provided a link to an article to help ensure the audio is operating as intended with your earbuds. We have also shared a link to the full device manual to help you discover the ANC setting that can be turned up and down on a sliding scale in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you continue to experience frustrations and would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Rick
Expertise:Expert
Verified Purchase:Yes
Best ear buds that I've had so far. Nice bass, highs and good battery life. ANC is really good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US