Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Gustavo
from Giorgia
Verified Purchase:Yes
The sound is very good but the controls to operate them are not easy
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Social Commerce, October 25, 2024
Hi Gustavo, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We would love to help you find ways to enhance your experience with your earbuds and truly love your device. We have provided a link to the full device manual that can help you discover not only the touch settings but voice controls as well. We have also shared a link to the Samsung Support Team if you have any questions or experience anything out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Garbage.
on October 24, 2024
Posted by: Fernando
from California
Expertise:Intermediate
These new earbuds are garbage, the pad got damaged just by changing it once, when you're eating they fall out of your ears, when something falls on the floor or you make a clicking sound it's like my eardrums burst, the noise cancellation is garbage, the sounds leak and mix making the music unenjoyable, they're the worst and very uncomfortable, I will not buy this type of headphones again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, October 25, 2024
Hi there Fernando, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how valuable your earbuds are to you on a daily basis. We would love to help you troubleshoot any frustration you are experiencing and have the best experience possible. We have provided links to articles to help you troubleshoot the fit and audio quality of your earbuds. We have also shared a link to the full device manual to highlight the method to use the sliding scale to adjust the intensity of your ANC setting. We have also shared a link to the Samsung Support Team if you would like additional assistance with any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: CSiR
from Nevada
Verified Purchase:Yes
Great fitment for in the ear buds, stays on pretty much the whole time with minimal adjustments vs others. Does not feel like they are falling out.
The range could be better.
Great upgrade
The range could be better.
Great upgrade
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy Social Commerce, November 15, 2024
Hi there CSiR, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are finding the fit of these new earbuds to be secure and comfortable for prolonged wear and use every day. We have provided a link to an article to help you with the connection of your earbuds. We have also shared a link to the Samsung Support Team if you believe your earbuds are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
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Samsung Community
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Facebook
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Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Jonimon
from Springfield, MO
Expertise:Intermediate
Verified Purchase:Yes
Greatest headphones ever, better than over the ear!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great fit and sound
on October 24, 2024
Posted by: RonMas80
[This review was collected as part of a promotion.] I love these buds. They sound great and fit perfectly. Music sounds great. I also play pub g mobile and the 3d sound effects are crystal clear
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Good sound but Poor Battery Life
on October 24, 2024
Posted by: Otilohc
from Brockton, MA
Expertise:Expert
Good sound quality , the more noticeable issue is the battery life in comparison with the Galaxy Buds Pro and the AirPods Pro 3... Also we need more ear tips, various size, I had use 3 the options provided and they keep falling out of my ear eventually
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy Social Commerce, October 25, 2024
Hey there Otilohc, thankkk you for your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you are enjoying theenhanced audio quality. We have provided a link to an article to help you with the fit of your earbuds and recommend a fit test if you feel as though they are not fully secure to your liking. We have also shared a link to the Samsung Support Team if you believe the battery of your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Buds 3 pro
on October 24, 2024
Posted by: Yuquero
[This review was collected as part of a promotion.] Nice sounds and quality and price perfect buds 3 pro
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Audio, Fantastic Ambient Sound
on October 24, 2024
Posted by: BVGIOCX
[This review was collected as part of a promotion.] I've had the Samsung Galaxy Buds Pro 1 since they launched and had little to no reason to upgrade. They are fantastic earphones and sound amazing. However, I had begun to think about upgrading and specifically wanted a wireless earphone with a stem design. I kept hesitating on different options and lucky I did as the Buds 3 Pros were announced within 2 weeks. I decided to wait and pre-ordered the Buds 3 Pro.
Using the new Buds 3 Pro I was glad to still have the great sounding dual speaker setup as the prior Buds Pros had allowing for deep clear bass without sacrificing the higher frequencies. The ambient sound is an enormous improvement over my prior Buds Pros with exterior sounds appearing as if I didn't have any earphones on. The Adaptive Ambient Sound option quickly became my favorite option when working outside and washing my car. Being able to enjoy my music and being able to hear my surroundings but automatically switch to noise canceling once my pressure washer turns on making it barely audible is amazing.
I greatly enjoy my Galaxy Buds 3 Pros!
Value
4
Response from Samsung USBy Social Commerce, November 15, 2024
Hey there BVGIOCX, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We couldn't be happier to hear that you have been able to explore a multitude of ways that your buds can be useful and enhance your every day tasks. We have provided a link to the full device manual if you are interested in exploring additional features like voice controls for those times you mention like washing your car. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US